Kane's Furniture

For the most part the service in Kane's is very good. They are prompt professional and courteous. Today though service has canceled due to the repairman being sick. I will call to make another appointment and see what happens

Still waiting for service

High quality fabulous products [initial impression not tested by time and use of product], encountered only a couple really helpful cool employees in the store and on the phone, the vast majority of other employees [demonstrated & observed behaviors & sales competence] were detrimental to any of my future purchases, I experienced/watched significant Kane support system [computer] problems/delays, I experienced numerous salesperson's comments, "...I am sooo sorry "that/these" items are out of stock, I experienced delivery problems [partial orders, delayed orders, next week's sofa order on today's truck as separate delivery scheduled for later on in the day unbeknownst to driver who caught it after the fact], warehouse-delivery employees could not answer questions asked pertaining to purchase to be delivered resulting in comments of "... we [delivery/warehouse] don't know what's going on in the [main building / sales], however, delivery employees assembled furniture appropriately and were delightfully professional/respectful while literally sprinting to make my delivery allowing them to get on to the next delivery, aforementioned employees also left much debris/messes during both deliveries NOTE: Two different crews [KANE's Lori-mgt suggested I forward the picture via web but their [media] feedback does not allow for an attachment]. Debris/messes left included were not limited to: Styrofoam and plastic inside and outside of my home, cardboard and metal screws and misc packing in my yard grass-bushes, on my driveway sidewalk and in the street.

I called KANE asking for thee store manager and was only able to speak with "Lori" ...

I subsequently went on their web-site completing their customer service feedback form. When I entered the "submit form" icon I received a multi-page error message therefore was unsuccessful in completing their form online. I again attempted the form completion numerous times without success with further growing disappointment.

I subsequently called KANE's 1-888 # whereby the operator at cooperate offices forwarded me to another customer service number whereby I got a voice messaging mailbox.

Excellent!

Very badly.

I've never used Kane Furniture before and I believe they exhibited a professional customer service attitude. I will use them again with any furniture needs.

A white dresser was purchased and developed yellow leaching marks over the top thus ruining the finish. I contacted Kanes to send a service rep to look at it . They DO NOT accommodate the customer with appointment times so you must wait either all morning or all afternoon on the assigned day according to their designated areas. The first time we waited the agent was sick so another appointment and several back and forth calls were needed. After all their  hassle,they inform us that their lifetime warranty is only structural and they will do nothing to solve our problem,not even informing the manufacturer of their product's defect or inquire of the manufacturer if they have a warranty. . Our problem is not structural, but a manufacter's defect....I talked to Maganussen,NC, today and they are to call
Kane's.....Further, Kane's just called again and said that the manufacturer office in NC, had called them and wanted us to buy this special paint and repaint the problem area ourselves! \\\\\\\\\\\\\News Update....Kane's has agreed to repaint the top of the dresser,at
no cost to us.....Progress is being made....

I was greeted immediately and helped with no issues of waiting on sales staff. My overall experience was wonderful.

After looking at other stores in town, it seemed like a good plan to buy from Kane's that sold relatively the same kind of workmanship furniture but at a more reasonable price that we could live with.  The salesman was very friendly and patient with us and helpful.  The first set we wanted was out of stock and since we didnt want to wait 2 months for the backorder we went with our second favorite choice which was a little less money.  We paid extra to have the stuff delivered and assembled for us.  

The delivery team was a little more than punctual, there were actually a little early, which to me is sometimes as bad as being late sometimes as no one in the home was ready to answer the door.  (This is why i gave a C for punctuality)  Once the delivery team started unloading most of the items, we were advised the bed was missing an important attachment to put it together.  The driver told us that we would have to go back to the store and pick up those pieces and we "could assemble ourselves".  After paying the money we did and staying home special to wait for the delivery- this was not an option.  We called Kanes and spoke to a manager and advised what happened and that rescheduling the delivery was not an option because of their mistake we requested that something be done that day, especially since it was still so early in the morning. She said she would figure something out and call us back.

When she called back she advised that the salesman who sold us the unit would come out with the missing pieces and assemble himself.  Though we were happy with that outcome and them fixing this problem, it left us with a very sour taste in our mouth that we spent this kind of money and had to watch people point fingers at eachother. The ole, "Drivers said it was sales fault, and sales blamed the computer" type stuff.  It still isn't over because the bed post got damaged during delivery and we have to have a tech come out to scuff it out. So another day in our busy life that we have to wait home waiting for someone else to come out.  

Again, we appreciate the fact we had our issues resolved/currently working to get the last bit resolved but when you spend this kind of money and set aside time for something you do kind of expect to get your money's worth-things aint cheap these days and we chose Kane's furniture store from about 10 others- they have been in business since I was a toddler so I expected way more than this. Salesman did say he will give us a discount coupon for the error, which was nice, but we aren't sure if we want to back to the store again, so we will see. Maybe we will use it to buy a decorative plant that won't require delivery or assembling.

I had decided to give Kane's a second chance. A few years ago, I had purchased a sleeper sofa and it was delivered damaged. I had the delivery men take it back, although they assued me some one could fix it. So recently I went back for a dining room set. The sales person was very nice. Once again, upon delivery, the table and one chair were damaged and the men immediately took them back and reordered replacements. Upon further inspection, the other three chairs were wobbly and of poor construction. I called and cancelled the order and wanted a refund. The sales person blew me off, because she had already gotten her sale. Another person was glad to assist me and assured my account would be credited within 3 to 5 business days. It wasn't. I called back, they has forgot to process the paperwork. I did receive my refund another week latter. I will not use them again.

THEY DONATE A LOT TO LOCAL CHARITIES.