Transfloormation Remodeling Services LLC

I had engineered wood flooring installed from Benjamin's company in October 2014. We paid $7600 which included the wood flooring and the installation. We are pleased with the wood that we selected but have been very dissatisfied with the installation of the wood. The problems that we've experienced included the floors making a "popping" noise when you walk on them, the floors raising up off the subfloor. It appears that Benjamin did not consider the subfloor being uneven and addressing that issue before the wood was installed. These issues occurred only a few days after the wood was installed. I called Benjamin and explained the problem. He agreed to come out to inspect the issues. He relayed that he would possibly use the Dri Tec system to make the repairs. I told him that I had read that this system is sometimes used to make repairs. I further told him that he would probably need to bring more than one bottle to repair the floors since there were so many areas that needed repairing (we had hard wood flooring installed in 5 living areas of our home and ALL areas had these issues to some degree) After several days, Benjamin came to our home and brought the repair system. He repaired the areas that I marked. Those seemed to respond to this repairing system. However, we continued to have the same problems in other areas soon after. Although Benjamin is rather easy to reach, our experience with him is that it takes him a while to address our concerns with the wood flooring. Therefore, we bought the Dri Tech system ourselves and made the repairs. To date, we have bought 4 Dri Tech systems and will probably have to purchase one more to complete the repairs. I phoned Benjamin on November 24 and informed him that we were dissatisfied with the installation of our flooring. I further relayed to him all of the repairs we've made. He told me that he would come back out AFTER the Thanksgiving holiday to show me that his work had been done according to guidelines and I assume to address any issues. As of today (December 7, 2014) I have not heard from Benjamin. No contact whatsoever!! I would NOT use Benjamin's company again nor would I recommend him to anyone. I read several reviews prior to selecting Benjamin's company and all the reviews were good. I don't normally write reviews for either good or bad service, but I felt I needed to write one for this service. We spent a lot of our hard earned money for these flooring for health reasons. In addition, we've spent excess money on making repairs that we should not have to make. I do not wish anyone to have to go through a similar experience. I suggest that you keep looking when considering hiring him for your wood flooring installation.

Benjamin is excellent to work with, he gave a great product at the best price we could find. He installed wood laminate flooring in our living room and tile backsplash in our kitchen, great work. I will be calling on him again.

It doesn't get any better than this! Did a PERFECT job in a timely manner. Was very honest and helpful. I highly recommend Southern Floor Covering & Trim!!! I have told others about them, and I will be calling on them again soon myself, for another project! THE BEST!!!

Initially, Ben was hired to remove laminate flooring and replace it with tile. However, he discovered the concrete underneath was scored and sealed. He suggested it would be cheaper to simply stain and reseal the floors. The cost, $10,000. In addition, for another $4500 he would clean the house so it would "look like new". We moved into the house on Oct 3 and found the stain was poorly done and so was the cleaning. Worse yet, the floors had not been sealed. He argued that he had sealed them twice...until we called in someone in the business who told us they had not even been sealed once. Only then, did he agree to return and seal them. It is two months now and he has yet to return. He simply gives us dates he will be here then he does not show up. It is obvious he has no intention of fixing the problem Meanwhile, we suffer the results of brown dust that the unsealed floors produce. We have reported him the the BBB and intend suing him.

Fast, competent and the best price by far of all our estimates. We will definitely use Ben again and recommend him to everyone.