Rowland Pest Management, Inc.

Very nice technicians - everyone I have met has been courteous and polite. Scheduling is a total hassle (the same old **we will be there Tuesday, but we cannot tell you WHEN) thing you get from so many service industries. Does not make Rowland uniquely bad in this regard, just does not make them any better than the rest, either. The reason for my low rating is simply the job I actually hired them to do. I had rats, I called Rowland...and three months and two thousand dollars later: I have used up every one of my sick days and vacation days on pest control service appointments, and the rats are still not gone. Only last week they found two more spots the rats were using to get into the house (behind the stove in the kitchen, and on the side of a window AC unit in the garage) after supposedly COMPLETING their exclusion service back in April. In all those visits, no one had thought to look. So, anyway - very nice people, but spotty at best at actual pest control. Dissappointing.

Overall their pest elimination service was okay. However, they subcontracted with someone to do the insulation removal who was clearly not qualified. They made a mess of our garage and damaged everything we had stored there. The owner has been responsive but I would not recommend using them until they resolve these issues.

Hired them for a termite inspection for my VA loan. Fast and dependable service called one day and he did inspection the very next day.

Highly competent. Easy to deal with and totally professional.

Very good service!

People and pet safe

I had a rodent problem in my attic after I had a new roof installed. I researched and interviewed 5 companies and received bids. Although Rowland was not the least expensive, what they said that they needed to do made the most sense in order to solve the problem and prevent reoccurence permanently. They came out to the house and actually went into the attic and saw that there were traces of infestation and took pictures to show me. They then sealed all of the possible openings except one with mesh and cement instead of thin metal and installed a one way door so that the animal could escape but not return. They also set a trap in the attic to insure that no animals were still living in the attic and came back a week later to remove an animal if necessary, seal the final opening, and spray disinfectant and deodorizer to combat any bacteria from feces. The office help have been great and keep you informed every step of the way. I am very satisfied with the company.

Knowledgeable and helpful. Happy with service.

Rowland contacted me the same day and scheduled to come access the home. Great communication, great work, easy to submit payment, just all over fantastic! Already signed up for a monthly service.

Excellent experience! Rowland showed up when they were supposed to and the results they promised were completely accurate.

Everyone was professional inefficient from the salesperson, customer service and technician.

Good job!

Wes did an outstanding job

I saw almost immediate results.

I called several places. Rowland was able to offer me exactly what I was looking for and for a small fee guarantee for a year. They were professional and effective! No more pests!

Fast and good quality service

Thought it was a bit expensive but since I could not have done the extermination, being highly allergic, it was worth it. They were very professional to work with and I would certainly call them again.

Fair pricing for the work done. Easy and fast.

Quick to respond

Solved my ant problem with one application. Will have to see if it is permanent and if they follow through with customer service in the future.

Great customer service and responsible.

Very kind and solved my problem with haste. Explained what I needed to do as well as what they were doing.

Manny dropped by, educated us and gave us all the required treatment areas

Top notch service!