East Coast Mechanical

Description of Work: Put in 2 A/C units and we had a yearly service plan ($600/yr) with them for our appliances for 12 years.

Description of Work: Our landlord has a comprehensive mechanical warranty for the house we rent. We have had a major appliance and an A/C unit need repair since we moved in, in the past year. The appliance had a fire, which rendered it entirely useless and could have caused major property damage and/or bodily harm, had we not been home and caught it when we did. The fire was significant enough that the event had to be reported to the Consumer Product Safety Commission by the local fire department the night it happened. It was very frightening to our family. One would think that an event like this would automatically call for a replacement of the appliance. But this company put our landlord in the position of having to choose between replacing the one part that caught fire or replacing entire unit, and pay for it. Our landlord chose to replace the part, and we have no control over that. However, I don't think it was fair to "cover" this appliance on the warranty, but then, once it failed spectacularly, and could have burned down the house with it, ECM refused to just replace it without payment. So we live out the rest of this lease wondering if the problem will happen again. In addition, once we called ECM, it took them over a week to come out and inspect, then two more weeks to get the part needed and do the work, once our landlord made the choice. We were left without for over 3 weeks. Although our landlord put this plan in place to allow us to handle almost all emergencies on our own, ECM refuses to deal with us directly, and will only authorize even a service call with our landlord's approval, which makes "hands-off" management of this property impossible for the landlord and frustrating for us as tenants, if they're not available to call it in for us. Recently, one of the A/C units failed, and we lived with it for about two weeks, because it wasn't warm enough to bother us. When we couldn't stand it anymore, we called ECM again, and again they refused to deal with us directly, even though we know the policy #, our landlord has told us he gave my husband the authority to make service calls AND we are the responsible party for paying their service call fee any time they come out, per our lease. We pay the $45 per visit, not the landlord, although they paid for the warranty. The service of the A/C itself was very simple, quick, and I have no problem with the tech for the A/C. I do have a real problem with dealing with their office. They make everything harder than it has to be, and the warranty doesn't seem to cover what one would expect. If I were leasing out my property, I would never choose ECM.

Description of Work: I had a service contract with them for 2 years that covered all my appliances, plumbing and electrical inside the house.

Description of Work: We used East Coast Mechanical probably about two years ago. They do all the appliances, the plumbing and air conditioning once a year.

Description of Work: The system was installed by two "workers" who finished in record time -- mainly because one of them sat in the truck on his cell phone. The other "forgot" to tell me about the new thermostat operation and didn't adjust the fuse box to accommodate the new system. They left massive chunks of the old air conditioner all over the yard -- screws, bolts, the entire cover -- and my complaint got NO RESULTS! ECM calls itself "The Company That Cares," and it couldn't be more of a misnomer! After two years, I'm done with this dreadful organization!

Description of Work: I'm on a service maintenance plan with this company. They came in and repaired my washer and range. I'm satisfied with this company. I would say that their pricing is fair.

Description of Work: I used the service of BCM Construction as I had some cooling issues in the summer.

Description of Work: ECM was called to repair my Air Conditioning System when it failed in July 2009. I was expecting a large repair bill but was told a series of lies that lead me into buying a new system that is too large for my home. I was told the system wasn’t repairable. That it was too small for my home. That it would work properly without modifying the ducts. That the new system would save energy.

Description of Work: We used the services of ECM about a year and a half ago for installing a new air conditioning system because the old one died.

Description of Work: REPLACED AIR CONDITIONING UNIT

Description of Work: I called them to do did a tune-up on my A/C and I had a coupon for $69.

Description of Work: Installed a new air conditioner. We also had a small problem with the temperature gauge, which they repaired that at no charge (since it was under the warranty). Our a/c bill is much less now than it was before.

Description of Work: We had a large appliance repair service contract with ECM which I decided not to renew.

Description of Work: Took them 3 trips, but they finally got the air conditioning system working. Should'nt have taken three trips, but they sent three different mechanincs to perform service, instead of keeping the same mechanic (who already knows the system and the problem) on the job. The 1st mechanic diagnosed a problem with the air handler. They didn't order the correct part the first trip. I called several times before they finally ordered the part. That part didn't do the trick, so it took the second mechanic to diagnose the problem correctly (the compressor was frozen and needed to be replaced). Overall, I'll probably be shopping around for next year's contract.

Description of Work: purchased Trane A/C unit in May 2009

Description of Work: They installed an A/C for me.

Description of Work: I wanted them to do repair work on my home.

Description of Work: We contracted ECM to install a new Trane A/C unit. They insisted there tech come and see job before starting. Tech came and recommended 2 returns to be placed. The first 2 installations they did not follow tecnicians advise, but on the third and 4th visit they did. After final installation there was a loud fan noise (which still exists) There reply was "thats the way it is and if we come to lower the noise the A/C will not work effectively. This was totally unacceptable. We contacted Trane Corp and have been playing phone tag since end of November 2010. Our problem is still unresolved. We are the 6th in our area getting this poor and unprofessional treatment. We all invested over $4,500 paid in full and all have problems. I will also write a grievance against Trance Corp,Obvously they do not stand behin the product.

Description of Work: They installed a new air conditioner for me.

Description of Work: I used East Coast Mechanical to do some plumbing work for me. I have a contract with them, so they come out whenever I need them for plumbing, air conditioning, all kinds of things.

Description of Work: Replaced my old A/C with a 4 Ton 16 SEER Trane

Description of Work: I used ECM Inc. to repair my dish washer, a month or two ago.

Description of Work: After contacting ECM for a quote on a home warranty, I went over in detail with them regarding the coverage. I had the CAC contract on my home in Boynton, but I thought I would try ECM for my rental unit in Plantation. What a mistake. After my renter called them several times due to the A/c leaking, ECM told me it was a plumbing problem, and I would have to call a plumber which I did. This incompetent person told me that I would need to have the tile flooring removed from the closed through the hallway into the kitchen, and the plumbing into the new kitchen would need replaced to rectify the leak in the A/C closet. After I had a second opinion by a competent plumber, it was discovered the entire problem was a backup of the drain in the A/C. ECM had not effectively cleared it nor had they diagnosed the true problem which was a crack in the pvc running from the a/c into the wall which was clearly visible, a handyman actually pointed it out to me. This mistake could have cost me thousands of dollars and a renter if I had not had second opinions on thier assessment. A couple of months later, the renter discovered the pans in the units where full of water, so I called to ask them to service the A/c. They did not return the call, so I called again the next day and I was told that this service was not part of the contract. They did it once out of courtesy, but would not return. Which is in conflict with what I was told when I bought the policy. The policy, which was supposed to be the same as CAC, who would have included the service. At any rate, I had to call a A/C company to empty the pans and clear the drains at a cost of $175.00. When I called ECM, I asked them why they had not serviced the units as they promised and was told they don't clear drains. I then e-mailed ECM and expained the probelm, and asked for them to pay the A/C bill or refund my initial warranty fee of $486.00. Their answer to that was that they would be happy to cancel the contract, but they would not refund any money because according to them they had spent too much money on repairs to my unit. Which incidentally has all new appliances and the A/c is only a couple of years old, so the only thing they where called for was clearing the A/C drains. I first spoke to a representative with an attitude, who told me they would cancel the contract but not be refunding any of my money. I asked to speak to the owner and was put on with the sister of the owner, who basically told me that she would speak to her brother to resolve the issue. I am not hopeful that this will end well. The only reason they are still even talking to me is that I did not specifically ask them to cancel the contract in the email. Had I stated in my email that I wanted to cancel, they stated I would have had no choice in the matter, the contract would immediately have been cancelled. I will not be using them again. Had a msg from "Maria" from ECM on my phone stating that she had consulted her brother(Mr. Ramiriez), the owner of the company and they would continue to honor the contract, however, no restitution or refunds would be made. As previously stated, I will be returning to an honorable company after this contract runs out.

Description of Work: AC Repair Call

Description of Work: I have been using them for about 15 years. They take care of anything needed for your home from plumbing to electrical to appliance repair.