East Coast Mechanical

Description of Work: in an emergency, he arrived in under 40 minutes and told me the terms for his visit when i first called. found a broken pipe in a wall and took actions to prevent recurrence. he also recommended a restoration company that arrived at my home while he was still there (2 men) within 30 minutes of our call. i have been under contract with ecm going on 3 years.

Description of Work: Water Heater.

Description of Work: Overcharged for a minor repair.

Description of Work: Installed new A/C. Serviced older one

Description of Work: Installed AC, serviced another

Description of Work: Called the company to service our 2 yr old central AC unit that was not cooling and still under warranty. AC just had preventive maintenance service 2 weeks prior at a cost of $279.

Description of Work: Installed pieces for my florescent light bulbs that had been corroded. They also have fixed my toilet when it keeps running.

Description of Work: I called ECM because I needed to have my air conditioner repaired.

Description of Work: I use ECM with a service warrantee and they take care of everything, in terms of plumbing, air conditioning, and appliances.

Description of Work: We use East Coast Mechanical Inc for service warranty for appliance service.

Description of Work: I have a service contract with East Coast Mechanical that covers electrical, plumbing and appliances.

Description of Work: No service was performed. They would not honor our contract because we requested emergency service on the weekend.

Description of Work: Tried to repair running toilet coming back about 8 times.No charge under contract.

Description of Work: I had a service contract with this companyfor about 8 years (only because of replacement Guarentee) I had purchased thier replacement policy. The very first time I had a problem with my air conditioning they had to flush the drain and suggested I replace the whole air conditioning unit because it was old, but it worked fine after they were done. For the next seven years they would come out and clean the drain sometimes they would have to do it twice, because the first guy DID NOT DO IT CORRECTLY! But each year they tried to sell me a new airconditioner. In 2012 they said the unit was shot and had to be replaced, I said that they wood need to replace the unit under the REPLACEMENT GUARENTEE, they said the way the contract reads they DID WOULD NOT REPLACE THE UNIT, and it would cost over $4600.(2 Ton unit) to replace, they then would not renew my maintainence policy. I called another company and they got the unit working, by adding freon. This company's maitainance policy is OK for small appliences, but they continuly try to up sell !, but will not cover the air conditioning unit which is how they sell this policy. I WOULD NEVER USE NOR RECOMEND THIS COMPANY for any thing. I did buy a new 3 ton airconditioning unit with a 10 year parts and labor gaurentee for $1800. dollars less than this over priced company. By the way calling management from EMC was as bad as thier air conditioning maintanence policy!

Description of Work: The smaller of our two air conditioning units was not cooling within the recommended range. We called ECM to check the units because we've had a maintenance contract with the company for the last 10 - 11 years. We had not yet renewed our contract for 2013 (renewal should have been on February 20th, we called them on February 25th, and the technician came on the 26th). ECM told us that because we had not yet renewed the contract, the cost of having the unit evaluated to determine if there was a probolem would be $45 ... we said fine; we would pay that and renew the contract immediately. The technician came on the 26th and said freon was low in the unit, and because we did not have a contract in force on that date,it would cost us $250 to replace the freon + $278 to determine the cause of the freon leak; + the unknows cost of repairing whatever problem he found. We said, leave it ... we will renew the contract immediately and call ECM again after the renewed contract was in force. We put the check in the mail for the renewal immediately and it was 'cashed' by ECM on March 1st.

Description of Work: Unprofessional and unskilled

Description of Work: a new air conditioning unit was installed and a new thermostat

Description of Work: The fixed my refrigerator and my dryer.

Description of Work: Replaced our central air conditioning system, including re-wiring some out of code, electrical.

Description of Work: The last time we had East Coast Mechanical out was in October or November. We had to do maintenance on the air-conditioning. It was a routine maintenance, they cleaned it out, blow it out, vacuumed the main line.

Description of Work: Air conditioning unit was running, but not cooling. Service call lead to service contract. Called a month later and thats when the problems began.

Description of Work: complete replacement of 5 ton a/c and air handler. Covering 2800 sq ft area of Wellington primary residence. 12 year old Payne unit and handler were completely removed and new Lennox system was installed and custom fit.

Description of Work: ECM installed a Trane 20i a/c system in May of 2009. In the months following installation, the system repeatedly malfuntioned while displaying an error code of 126 or 90. Two technicians came out at different times and declared the problem to be with the high voltage, but a third technician on 12/11/09 came out, referred to the error codes from the manufacturer and determined that the problem was a communication error between the air handler and the condensing unit (which it was). This technician noted that the wire between the two units was not replaced during the installation and wrote on the receipt, "Recommend new low voltage wire between the air handler and the condensing unit. Existing wire has several connections (splices) and is less than 18 gauge." I waited for ECM to follow up on the technician's recommendation but they never contacted me. After about a week, I called them to see when the work would be done and they flatly refused to replace the wire. I had a series of similar error codes over 2010 and each time ECM came to check it out they were never able to pinpoint the problem even though I would remind them about the wire. In July of 2012, I had another series of error codes but the technician, again, was not able to pinpoint the problem to a specific part but ordered a low voltage board "because there was some corrosion on the pins." I called ECM a day or two afterwards and asked to speak with someone who could help out. I was connected to Norbert who is the service manager. After I explained the situation and asked that the wire be replaced because the original installation was not up to specifications, Norbert asked me who was going to pay for his technician's time. I responded by saying that I thought it was curious that he would be more concerned about a few hours of his labor that should have been taken care of at the installation instead of customer satisfaction. Norbert replied that "maybe you should take your business elsewhere." Norbert refused service once again and cut ties by telling his secretary to tell me that ECM will no longer do business with you. I tried to resolve through Trane directly with no satisfaction. They were willing to make a recommendation of another company who ulitmately came out and completely changed out the wiring from the condenser, to the air handler, and then to the thermostat (at a cost to me of $452). The work has been completed for over a month and I haven't had any more communication errors with the system.

Description of Work: This company offers Home Appliance repair contracfs for an annual fee. Most household appliances are included as well as A/C, minor plumbing/electrical. My contract ended on 8/2/2012

Description of Work: I have had a service contract with this company for many years. We called them about a problem with our air conditioning and they sent a technician who told us that the system had a freon leak and couldn't be repaired and quoted us $3500 for a new unit. He turned our A/C off and left.