East Coast Mechanical

The process went very smooth. The service techs arrived on time and installed the unit without any problems. They were there the entire day 830 - 6. They cleaned up the mess that was made in the process and took the time to train us on the new thermostat as well. We received follow up calls to ensure that we were happy with the unit and that everything was going well with it. I appreciate good customer service and ECM provided that.

They are a service maintenance company. They take care of the utilities that I have in the house. If something breaks, like my washing machine, I give them a call or my plumbing I give them a call. If I have electrical problems, I give them a call. They are located in several places. They put in my new air conditioner. It didn't cost me anything but for the year, that cost me about $300. They can't always get here at the time I need them. I may have to wait a day or so. They are on time, when they say they'll be here at a certain time, they'll be here and if they are not, they call to let me know they are running late. I have been using them for several years now.

the entire experience was excellent from sales to installation

Our experience started very well with the information from their salesman Miquel.He was only the second ac company representative we saw, he was so good we signed an agreement with him the same day. We got a call from customer service to verify the installation date and time.The electrician was the first to arrive and went to work right away.Within a matter of minutes the installers arrived.They explained what they had to do and that it would take until about 6:00 pm.They worked cleanly,politely and efficiently.Any question we had was answered without a problem. When they finished working the only items to see was our new ac system. Customer service has called a few times to if we were satisfied.Looking forward to years of good service.

Tech Luis arrived on time. He was here to do an AC checkup within our contract year. This is our 4th contract with this ECM. Luis got to work immediately and notified us that upon inspecting our AC coils there was quite abit of mold on them. Actually an amazing amount of mold since the unit was cleaned last April. I decided to get the paperwork out from the last 2 years when the unit was cleaned, mold was never noted by any of the techs. Our choices, we could get the coils cleaned properly for approx $500.00 or install a UV Light inside the unit to control the mold at a cost of $795.00. Both choices quite pricey, but when dealing with mold issues what does one do? It is quite obvious after checking prices, the UV light unit does not cost anywhere near the price charged. We went with the UV light, hoping that it will work. My only issue is that we have a contract with this company; you would think that there would be some type of discount for contract customers. I know for a fact that on my AC/Furnace contract with my NJ company contractual customers get a break on the pricing. The tech Luis was super and I certainly would ask for him again. He did a thorough job inspecting all the equipment.

The toilet in the guest bathroom was running so I called ECM because small plumbing fixes are in my contract. The plumber came on schedule but had to turn off the water to the toilet to replace the parts. The shutoff valve wouldn't close completely so he had to shut off the house water to continue. I showed him where the valve was outside and he used it, complimenting me on the fact that I had obviously had that replaced recently with an excellent, easy-to-use valve. He then went inside and completed the repair neatly. No charge. I decided, after speaking to my husband, to have the toilet valve replaced so I called ECM again and they set up an appointment. The appointment process both times was quick and easy. They told me that there would be a $75 charge. The appointment was at my earliest convenience and was on time, quick, neat and professional.

It was excellent and he went the extra step to check my ice maker. I thought it was not working but a small piece of ice was blocking which caused the water not to feed.In addition he explained blinking red light is good and means everything fine . Within 7 hours his assuance to me made me feel more confident and i had ice.

ECM replaced my leaking disposal. They came earlier than the appointment. The tech was friendly and efficient and the job was completed in less than 4o min.

Repairman knew exactly how to fix the problem. Excellent workmanship. Very neat.

The a/c tech did a great job, professional and knowledgeable, and friendly. We have been using ECM for 12 years for various repairs and to install our a/c about a year ago. They did a great job on that. We now have an annual service contract with them for mechanical repairs. They have improved drastically over the last two years with service and friendly knowledgeable techs, great customer service on the phones.

All work performed in the course of one day. Old unit removed and taken by installer. After new unit was installed, all necessary clean-up and unit performance explanation were thoroughly completed.

everything went smoothly. workmen professional and pleasant.

I had a problem with the HVAC in a home I recently purchased and purchased a Home Warranty from East Coast Mechanical after reading positive reviews on Angie's List. I was given a window of 2-6PM, at 5:45 I called and was told the tech would be there in 15 minutes, he eventually showed up at 6:20PM. After looking at my unit for 2 minutes, he said the drain line was plugged and water was in the shutoff valve so the system would continuously shutdown and it either needed to be taken completely apart and cleaned (not covered, according to him, under the Warranty plan) at a cost of $600. He said there was no guarantee that would work so said the best idea was to replace the central unit at a cost of $3000 but with special zero interest financing for 12 months. I initially agreed to the replacement and signed the agreement with a 3 day termination clause. After thinking about it I decided to cancel the contract and have another contractor look at my system. I really felt pressure to make a purchase decision and it seemed like my home warranty was worthless, there was no attempt by the technician to find a solution that would keep the unit running (it cools well when it runs) instead of a replacement. I called ECM this morning to get an explanation of why this wasn't covered under the warranty and all I got was 'all of our technicians are on the phone, someone will call you back within an hour'. I then asked how to cancel the home warranty and was given an email address and cancelled. They may do good work (or they may not) but the way this was handled is unacceptable to me and I would not recommend them to anyone. The next day I called another HVAC contractor (referral from a friend), he came out within a couple of hours, cleaned out the drain line in a few minutes, and didn't recommend anything else at this time. I am now convinced that the East Coast Mechanical representative only wanted to sell me a new air conditioner and had no interest in doing any repair. UPDATE on 2/6/16: I notice the company has written a response, it is a complete fabrication. I had a home warranty with them, all their technician told me was that it would be a $600 cost to clear it out or replace the unit. There was not a single mention of anything else. Since having a very simple procedure done on my air conditioning the following day my air conditioning has performed perfectly so still believe I was being pressured into needlessly spending money to either have it taken apart and cleaned out (I was told it was a 4 hour procedure) or replaced.

Both repair technicians were timely, friendly, accommodating, and highly experienced. ECM?s general staff is continually ready to assist its longstanding customers and provide them with the best possible consumer service. ECM is a reputable and dependable company that can fulfill product, maintenance, and repair requirements to the maximum degree. Compared to similar companies, ECM is by far the best there is! Thank you, ECM, for never failing us and always coming to our rescue when we need you the most!

Terrific. Great service and a commitment to doing an excellent job and they did.

The technicians were professional and diligent in their work.

The Salesmanship was very professional, no high pressure. The Technicians were also professional and very clean. They had to redo the carpentry in the garage and filter area. They went over all details concerning usage and maintainence of the unit. Excellent job.

I had a technician from ECM come out on Tuesday, Oct. 28th to do a routine tune up on the a/c unit in my Florida condo.. After his inspection, the technician explained that the outside part of my system needed some new parts due to the unit being approximately 12 years old. This repair would cost about $1200.00. After a further discussion with the technician, I decided to replace the whole unit rather than spent that much money on a bandaid repair. The technician called his office and came back to me quickly with all the information about the unit replacement including the cost. Two days later the installers showed up at my house right on time, they did the work professionally, neatly and were as courteous as anyone could ever expect. The entire job was completed in approximately 6 hours. The job was done beautifully, everything works great and I'm totally satisfied with ECM and will definately use their services in the future should I need them.

They are the most reasonable to deal with. They are very punctual. They don’t make me wait too long for service.

The Salesmanship was very professional, no high pressure. The Technicians were also professional and very clean. They had to redo the carpentry in the garage and filter area. They went over all details concerning usage and maintainence of the unit. Excellent job.

An ECM tech did an annual HVAC service and I had two huge issues. First the tech told me that certain work was not included given the amount I was paying. After the visit I checked with ECM Management and found out he was lying so they sent another tech to do the work which was skipped and he did find problems which had to be corrected. Second problem with the original lying tech....a week after the service one of my AC units stopped working. So I had to pay ECM more money to come back and this tech said there was a leak in the outside coil which required a new coil for $1300 since my contract did not cover this...or , since the system was ten years old he suggested a new system for $4500. The entire event is very suspicious and it is very possible the lying tech damaged my system so ECM would get a big job at my home. I had another HVAC vendor look at the system and they said it was impossible to verify the cause and source of the freon leak because of its location. They also gave me a lower bid for the new system which I had them install. So, the ECM warranty was worthless...one ECM tech was a liar....and ECM MAY have damaged my system to get a bigger job, but I cannot prove this because of the location of the leak. But it is very suspicious that the system lost ALL freon just one week after the lying tech serviced it. Be careful with this company.

Technician was on time and represented ECM extremely well, did not rush thru the job took his time and fixed it properly, I know I was his last call of the day and never once felt he was justed to get home, explained ways of keeping this from happening again and always explained why it did happen......GREAT SERVICE ECM is the best and I have had a contract with them for many years, they are friendly, reliable and their staff have the best skill sets for whatever needs to be repaired...I always think "it's okay I have ECM just a phone call away

awesome, very responsive and particular. love the job, I have used them for every repair now

I was extremely pleased with Dave when he came to fix my Dryer. Gave me good advise and the work was done very rapidly. I hightly recommed ECM

The job took the entire day. The 2 technicians arrived at 815 am and worked all day in 90 degree heat. They finished at 6pm. They did a wonderful job! They were professional and kept the house clean. The price was more than fair. I was afraid I was being scammed in the beginning because of stories I had heard, but my old unit was full of mild and rusted. It was definitely a job well done.