BELFOR Property Restoration

When you are in need of emergency restoration work take a little extra time and find another restoration company and DO NOT pick Belfor. In my opinion they do not care about their customers and treat you terribly. Below is my experience in working with Belfor in Orlando. In February I had a flood happen at my personal residence and needed emergency remediation. My insurance broker recommended Belfor so I called them and had them start on my job. In hindsight, I wish I would have done some diligence and hired another company. At the end of the day they dried out my house and removed all of the wet damaged items, however it is how they went about it that I have a significant problem. First, the communication directly with ME, the person responsible for the bill was subpar at best. However the communication with the insurance company was great. That doesn’t do me any good when they drop the bill on me and then Belfor tells me I have less than 7 days to pay or they are going to file a lien on my house. Regardless if you have been paid by the insurance company, they want their money now! Forget about it if you have questions about your bill, I have asked verbally 3+ times and written at least 2x for additional information to support their bill, only to have complete silence from Belfor. Ultimately I am being forced to pay a bill that I feel may be inaccurate and I still have a few questions. Now I have to come out of pocket before the insurance company pays me, and I don't know what the insurance company has approved because Belfor won't provide support documentation. They made it crystal clear by sending a certified Demand letter to my house that I need to pay NOW OR THEY WILL IMMEDIATELY FILE A LIEN on my home. What type of company does this when the invoice was provided less than 7 days ago… Second, a complete lack of professionalism with the team. The team working in my house was 50% good, 50% terrible in my opinion. Belfor used equipment such as hardwood floor vacuums that their own staff would openly told me “it will not work” but they are just doing it to charge more before tearing them out. My project was 3+ weeks of a team from 3-8 people on the job most days. You think you would bring a porta potty. Nope, I have Belfor's staff either peeing in my yard or in my toilets. Completely gross. Third, The lack of taking accountability for their actions. While on my project Belfor broke a hot water pipe and had to turn off my hot water. However after tampering with my hot water heater to shut it off, my hot water was never restored. I was told by the people on site they would fix it, but after several days without hot water, they told me to call management. Management told me my hot water heater was old and hasn't worked for a long time, even though their own people were using my hot water for cleaning. How they came to that conclusion is beyond me. An old hot water heater doesn't mean a broken one. When I brought this to their attention they tried to baffle me with BS and took no responsibility. Now I am out an additional $2800 for a hot water heater thanks to Belfor. In conclusion and after my personal experience… I would recommend working with any other restoration company other than Belfor so you don't run the risk of having a similar experience.