Polar Bear Air Conditioning And Heating Inc

Heat Pump Install

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This company was fantastic. They were in and out so quick I didn't even notice that they were here. They were a very respectful company too. The service was exceptional and they did very quality work. They did scratch my floor up a little bit but when I called them to let them know, they were out the very next day to fix it for me with no hassle. I would recommend them to anyone.

I repeatedly asked Polar Bear if they could patched my A/C so it would last a little bit longer and they said it could not be done. They also told me that the air handler was completely rusted out and that there was no way I could save my A/C. So they wanted to charge me 6,500 dollars for a new system. This guy was very persuasive and almost got me to agree with buying a new one from him, but I didn't. In conclusion, I did not take his offer and after I hired another company to look at my A/C, they fixed it for way cheaper than Polar Bear was charging me. Polar Bear was just taking me for a bogus ride!

I was very happy with the work done. They were very quick, efficient, cleaned up the mess pretty well, and were very professional. I like everything that they did except all the dust, but that wasn't their fault. I would definitely use them again; they did an excellent job.

Joe was great, prompt, thorough and communicative. Explained what the problem was and why it was happening. Wouldn't hesitate to hire him against. Very, very pleasant to work with. I was expecting the cost to be much more, not knowing much about a/c work, but it was lower than I expected and given that the weather was oppressive and I had two dogs at home during the day, I appreciated him working me into his very busy schedule.

Perhaps the guy was having a bad day, but I had an extremely unpleasant conversation regarding getting an estimate for air conditioning. I live in an old DC row house so air conditioning is complicated. It's not easy to install central air so there are a variety of alternatives/approaches. I've gotten 2-3 estimates so far and each of them has totally different advice. When I started asking questions, the guy told me that he "had an engineering degree and had installed hundreds of units" and I shouldn't question his recommendations. Needless to say, I've moved on.

In both cases the work was done professionally and well. The service was friendly and efficient. The humidifier has performed well. It comes with both an automatic and manual setting capabilities, and they strongly recommended using the manual method. I was surprised by this, but it has worked out well. When they visited to fix the AC fan, they topped off my freon at no charge.

We woke up at 5:00 am with an in house temperature of 47 degrees. Trying to get anyone to come was turning into a seemingly impossible task, we literally called 15 to 20 places. To have them come so quickly and take care of the problem was great.

It was easy to schedule a time to have their contractors come out. There were two guys (one guy who did the main work and the other guy was learning the ropes). They were prompt, cleaned up after themselves, and made sure I knew how to operate everything before they left. It only took them 1.5 hours from start to finish. Payment was made over the telephone to their home office and they were easy to work with as well. They credited me back $99 for the first visit Tom made to my house a couple weeks prior when he assessed the situation.

I have an old row house with window unit a/c and was considering Unico or a similar system that would not involve ugly visible ductwork. Polar knew exactly want I wanted and did a traditional roof-mounted unit, with all ducting hidden in closets. True, the visible vents are regular rectangular grates, but I lost very little closet space and the system works well. When I had a minor leak, the company returned immediately to seal the gaps. Very pleasant to deal with. I don't believe they got a permit as they should (but understand this is common). They don't do plastering, so had to do this myself (around some of the vents). Generally very pleased with the service.

They diagnosed the problem incorrectly, the problem was the exhaust on the furnace. The technician seemed to be a novice and called his supervisor many times.

The installer was professional, cleaned up after himself, was prompt. The new A/C worked better than the old. Price was about right (I got three different quotes from reputable companies in DC, and they were all in this range).

I was concerned that they wouldn't honor the one year parts and labor furnace warranty, since I'd had a problem with my condensate pump running constantly after the February installation. They had charged me $300 to install a new one rather than fixing whatever might have been the new problem (I'd tried jiggling the float and everything). They said they'd only charge if there was a leak in the air conditioning pipes, not where they soldered the joints but in the part where it meets the condensor, which they had not installed. Fortunately there was no leak. The system just needed to be repressurized. The system is now running fine. Our house is cool and our system as efficient as it's going to get, with limited space for insulation and ductwork coming out near the floor rather than the ceiling. Be sure to get some aluminum foil tape (not duct tape, which comes off) and tape up the spaces between the duct joints though. Even if the sheet metal job looks great, air can leak.

Very good. The repairman arrived on time and did professional work. He explained everything he was doing, and the price was the same as I was quoted. He left the work area very clean in spite of having to create a great mess while doing the work.

The $3240 price what Sears would charge us for a comparable new furnace (80% efficient, 2 speed fan), but we got a new air conditioning coil to replace the one they expected was rusted. (Sears tried to sell us on a more expensive 8 speed fan which does not save any heat and is only an advantage for lowering noise level), $500 for a humidifier, $299 to have them come out and replace the condensate pump which had worked fine until their installation but stayed on afterwards. After a clean, courteous, prompt installation, we now have a beautiful, clean sheet metal job, a quieter, more efficient, better sealed furnace, though the installer threw away the automatic outdoor humidity sensor without asking our opinion. I watched and asked questions as the installer removed all the old furnace parts--the old coil was just a bit dusty, the heating element was not cracked, there was no blockage. The new furnace had the same problem until we replaced the $100 thermostat. We spent $3939 for?

WE HAVE BEEN USING THEM FOR YEARS. THEY ARE PROFESSIONAL & HONEST. THEY GIVE GOOD ADVICE. THEY WIPE THEIR FEET BEFORE COMING IN THE HOUSE & CLEAN UP AFTER THEMSELVES.