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Superior HVAC
Generator - Install, Electrical Baseboard or Wall Heater - Repair, Acoustic Ceiling Tiles - Install,
About us
Superior HVAC has provided local home and business owners with quality fuel oil since 1947. Superior HVAC is owned and operated by the Riggi family. The business has grown over the years, but the core of the business remains providing your family and/or your business with quality products and services at reasonable prices and unsurpassed customer service. Full Environmental Service and Tank Removal Service Residential Fuel Oil Full HVAC Services. Construction Services. Specialized Automatic Fuel Delivery. Budget Payment Plan. Specialized Automatic Fuel Delivery. 24 Hour Customer Emergency Service. Additional DBA - Superior Tank Removal.
Business highlights
Emergency services offered
78 years of experience
Services we offer
Residential & commercial heating oil, air duct, boiler installation & construction., diesel fuel, energize & dryer vent cleaning, furnace, heating & cooling, tank removal
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.822 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 5% | ||
| 0% | ||
| 0% | ||
| 5% |
Showing 1-22 of 22 reviews
Louisxvii D.
Mar 2023
My name is Louis Nichole. I am a 71 year old senior citizen. I filed a lawsuit against Superior Fuel in Connecticut Superior Court, Docket No. UWY-CV15-6028443-S. The work performed by Superior Fuel was defective, deficient and not acceptable for the following reasons: 1)They provided mechanical HVC specifications that were improperly sized. A mechanical engineer was hired to redo the entire specifications. 2)Superior/Riggi was an oil/service provider.They had little to no experience with propane, yet took on entire house of 6,000 sq ft...(radiant Heating.)... which I was informed later.... they had never done before. 3)They provided and installed an improperly sized regulator for my tanks.... and would not uphold the one year warranty, despite it was faulty.... and was removed by a reliable propane company. 4) Riggi installed a European Cooktop .... not even reviewing the manufacturers instructions which were presented. That new stove top was replaced after one year. 5) Above all, they were paid in full for the work they performed and refused to remediate any of the undersized work they had installed. The house remains uninhabitable in 2023 with the work they performed. I then filed another litigation against Superior Fuel in Waterbury Small Claims Court, UWY-CV-22-5029642-B. A judgment in my favor was issued on April 13, 2022 in Small Claims Court against Riggi, individually, and Superior Fuel, (sold and no longer doing business as Superior Fuel.) I was awarded the full amount sought. Superior HVAC and Tank Removal is a new company formed in the State of CT in 2018. Their website states "Since 1947 Superior HVAC and Tank Removal has been Connecticut’s source for exceptional service and quality products." I always allow people to do their own diligence and make their own decisions after reading "on line reviews"
Judith A.
Jan 2018
great repaired the furnance and another appointment to clean . excellent service.
Margaret S.
Feb 2016
unknown
ARTHUR L.
Jan 2016
Timely, good communication, did a quality job, no spills, good price.
Response from Superior HVAC
"We thank you sir!"
Harry F.
Jan 2016
unknown
Response from Superior HVAC
"Thank you so much it was a pleasure!"
Karen R.
Jan 2016
We'd never had a house with heating oil before. I called, I asked a lot of questions. The woman on the phone was great, explained what would happen, what she needed. Set us up with an appointment, the driver called ahead was prompt and courteous. No issues at all. The price was competitive as well.
Response from Superior HVAC
"We thank you so much and are happy to serve you!"
Chris V.
Oct 2015
unknown
Response from Superior HVAC
"Thanks a lot!!!"
Chad S.
Sep 2015
Great service and was quick to correct the issue.
Response from Superior HVAC
"Thank you!"
Al R.
Jun 2015
This company is awesome! They thoroughly cleaned our ducts and were very punctual and professional. I have also used them for our oil and oil burner maintenance and repair and had the same experience. There prices are very reasonable, and they are a very good bunch of guys! I would highly recommend this company to anyone who needs there services!
Response from Superior HVAC
"Thanks [Member Name Removed]. I was a true pleasure to serve you!"
Margaret S.
Mar 2015
.
Response from Superior HVAC
"We thank you so much for your business!"
David A.
Feb 2015
Contacted Superior when previous Propane provider proved to be just too difficult to deal with. Salesman Rich contacted me promptly and came out to house and fully explained their Propane services. Turns out Rich lives just a few houses next to mine. Rich set everything up including a delivery date that fit my schedule. Explained their contract completely and made sure I had all my questions answered. Arranged to make affordable payments to get everything set up considering it was already the heating season and my previous Propane provide had left me without Propane.
On delivery day Rich and the delivery technician (sorry don't remember his name) arrived on time as promised with all the new equipment and everything necessary to install two new Propane Tanks. The old tank was quickly removed and placed where I requested to be picked up by the old provider. Then the area was properly prepared for the new Tanks and the new tanks were installed and connected. The technician then fully tested the installation, making sure there were no leaks and making sure my furnace was functioning. The technician then took the time to fully explain about the new equipment, how the tanks would be filled and also noted for the delivery person where the tanks were located and best access. Finally the technician cleaned the tanks and touched up a few scratches. It was very obvious the technician cared about his work and wanted the equipment to present the best possible image. He also mentioned that as part of my contact with Superior they would clean and maintain the tanks so if I had any concerns to simply contact them and they would come out and take care of the issue.
The tanks came with enough Propane to last until the first filling which took place withing a few days, again on schedule. The driver delivered the propane by walking across the front yard and down a small hill to the back yard where the tanks are located. I had requested the tanks be accessed from the driveway which is shorter and safer for the driver. After calling Superior and explaining the situation they took note of my request and subsequent deliveries have been made via the driveway.
We have had no issues with Superior that have not been quickly and satisfactorily addressed and are too minor to mention here. We have been very pleased with Superior and it shows that working with a locally owned and operated company is far better. My only regret is that I did not switch to them sooner.
On delivery day Rich and the delivery technician (sorry don't remember his name) arrived on time as promised with all the new equipment and everything necessary to install two new Propane Tanks. The old tank was quickly removed and placed where I requested to be picked up by the old provider. Then the area was properly prepared for the new Tanks and the new tanks were installed and connected. The technician then fully tested the installation, making sure there were no leaks and making sure my furnace was functioning. The technician then took the time to fully explain about the new equipment, how the tanks would be filled and also noted for the delivery person where the tanks were located and best access. Finally the technician cleaned the tanks and touched up a few scratches. It was very obvious the technician cared about his work and wanted the equipment to present the best possible image. He also mentioned that as part of my contact with Superior they would clean and maintain the tanks so if I had any concerns to simply contact them and they would come out and take care of the issue.
The tanks came with enough Propane to last until the first filling which took place withing a few days, again on schedule. The driver delivered the propane by walking across the front yard and down a small hill to the back yard where the tanks are located. I had requested the tanks be accessed from the driveway which is shorter and safer for the driver. After calling Superior and explaining the situation they took note of my request and subsequent deliveries have been made via the driveway.
We have had no issues with Superior that have not been quickly and satisfactorily addressed and are too minor to mention here. We have been very pleased with Superior and it shows that working with a locally owned and operated company is far better. My only regret is that I did not switch to them sooner.
Response from Superior HVAC
"You have the wrong superior! You are looking for Superior Plus Energy. We don't deliver propane!"
Judith A.
Jan 2015
.
Beverley S.
Oct 2014
The company is good. Everything has worked out. I haven't had any issues with them. The price is reasonable.
Response from Superior HVAC
"Thank You!!! We hope all is well with you and your family!"
Margaret S.
Oct 2014
unknown
Response from Superior HVAC
"Superior thanks you for the review! We have always succeeded in business and this is due to the fact that we are always there when our customer needs us! Thank you for choosing Superior Fuel as your oil company we look forward providing the service you learned to grow and trust!"
Christine L.
Oct 2014
unknown
Response from Superior HVAC
"Superior Fuel wants to thank you for the review, kind words, and recommendation! We love building long lasting relationships with our customers! We always make sure the customer is priority #1! Again, we thank you for your business and look forward to make sure your furnace stays running strong all winter long!"
Judith A.
Oct 2014
unknown
Response from Superior HVAC
"Thank You for the review and choosing Superior Fuel as you HVAC company! We always appreciate positive feedback from our customers!"
Tom L.
Oct 2014
It turned out excellent. They are probably the best company that I've done business with.
Response from Superior HVAC
"Superior Fuel wants to thank you for the kind words! It was our pleasure to serve you and we thank you for your business! We always pride ourselves on giving Superior service and getting the job done right the first time. We always love the great feedback we get from our customers...It lets us know we are still meeting our customers expectations!"
Marlane F.
Oct 2014
It was 100 gallons and it was a little bit more than the going rate at the time. The price wasn't exorbitant. I was running out of oil and they came. Otherwise it would have been an emergency situation.
Response from Superior HVAC
"Thank you for the review! We are truly honored that you chose Superior Fuel to be your oil company! We pride our business on the small things like making sure an actual person picks up the phone when our customers call and to always provide Superior customer service. We are a growing family business that gets the job done right the first time, Thanks again for your positive feedback!"
Mark S.
Oct 2014
They are fine. I would not give them five stars and I would not give them two stars. They are fine. Whenever I have called them they have addressed things. They are professional, although they are kind of nickel and dime-ish. I have a service contract with them and then they come out and charge me, like, three dollars for this and six dollars for that. I want to tell them I have a $250 service contract with them so either charge me $100 or charge me nothing. I would not hesitate to use them.
Response from Superior HVAC
"Thank you (removed member name) for the positive feedback! It's our pleasure to serve you and get the job done right. Superior Fuel looks forward to accommodating any of your HVAC and Oil needs in the future!"
Scott Z.
Oct 2014
They have done a lot of work for us over the years. They have been a very good contractor. I have nothing but the most respect for Joe Ridgey and his family. They have always done quality work and they are committed to doing a good job. I've never really had a bad experience with them at all. Sometimes his pricing has been a little higher than other people. I would absolutely use them again.
Response from Superior HVAC
"Thank you [Member name removed] for the kind words! Here at Superior you are a perfect example of our ideal customer relationship. It was our pleasure to serve you and it's always nice to see that we are still meeting our customers expectations!"
Shelly F.
Sep 2014
I had a appointment at 8:00 am they showed up right on time . They introduced themselves and where very friendly . I was showed each and everyone of my ducts before they where cleaned I was amazed of the dust,mold and nasty things in there which I think was one of the reasons we all got so sick .Also showed me them after the cleaning what a difference . I had several questions that I had asked while this was happening and they knew all the answer with great knowledge. I would recommend Superior Fuel Inc. to anyone -I was very pleased with the job that was done.We also spoke about oil and a service contract and I am now a customer of Superior Fuel.If I had to rate Superior Fuel on a scale from 1-10 they would get a 10 very impressed.
Response from Superior HVAC
"Thank you very much! Your words are much appreciated! We hope that you and your family have a healthier winter this year. With all the mold and other contaminates we removed from the duct work, we suspect that you will. Again, thank you for your business and don't hesitate to call if any concerns arise. Have a great day!"
Diane B.
Jul 2014
.
Response from Superior HVAC
"Thanks You! It was our pleasure to serv you and we thank you for your business! We always love the great feedback we get from our customers...It lets us know we are still meeting our customers expectations!"
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing
FAQ
Superior HVAC is currently rated 4.8 overall out of 5.
Superior HVAC accepts the following forms of payment: CreditCard
Yes, Superior HVAC offers free project estimates.
No, Superior HVAC does not offer eco-friendly accreditations.
No, Superior HVAC does not offer a senior discount.
Yes, Superior HVAC offers emergency services.
No, Superior HVAC does not offer warranties.