Alliance Water Treatment Company

"Our company is growing and yes, the service tech was new. When the customer wasn't comfortable with that we sent over our senior tech immediately (14 years experience) to make sure everything was done properly. He was there within a half an hour. He inspected the job and said it was done properly and the area was clean. Our "new" tech said he spent twenty minutes on his hands and knees cleaning up to make sure there wasn't anything left. Three days later the customer called and said there were granules still on the floor. We offered to go there and clean it up. She said she already did and wanted to be compensated for it. We offered her $20. She was outraged and demanded to speak to a manager/owner immediately! I called her the next day, on Saturday, my day off. She wanted $175 off the service. Approximately 1/2 because the tech was new and she had to clean up some granules of carbon. I told her that was unreasonable. She said she could get the work done for that price. I said that was impossible. Then she changed the amount she said she was quoted from someone else to a higher price. Hmmm. I asked her what she thought was a reasonable compensation for her troubles. She said $100. I agreed. We are a tight knit company and I informed my staff, including the techs, about what had happened. They were stunned by her claims and could not understand why she was getting a discount for a service she received in full and beyond, and why other customers who got the same service did not get a discount. I thought it over and couldn't help but agree with them. I called the customer back and presented the above to her. In her own words, she was speechless and then began to tell me that she deserved the discount and that she deserved an IMMEDIATE call back when she first called. She also told me how to compensate my employees and that I was wrong in how I paid them. She made assumptions about what I thought, insulted me, questioned my integrity, and was telling me how I should run my business. In short she was irrational. I don't see why I should bend over backwards for a customer who cannot wait a day before writing bad reviews, especially since she already talked to our office manager and had the special attention of a senior tech. I also do not like people questioning my integrity or telling me that I am not running my business properly. I've been in the water treatment business for over 30 years. We've done thousands of service calls and never have I had someone behave this way. And a further question arises. Why would I give a discount to someone, who in addition to the above, said she will not do business with us again? John Piatek, President Alliance Water Treatment"

"Thanks for the nice review, [member name removed]. We like meeting people's needs and exceeding their expectations. All of our staff take great pride in the work we do. John Piatek, President"

"Member, I'm surprised you gave us a black eye after all we did for you. Some radon remediations are easy, some are not. We told you that up front. Some radon systems require one entry point others more. We told you that up front. Unfortunately yours required more. With each step we took your levels went down. We even discounted one of your entry points and did extensive communication testing at no charge. We discovered two areas with positive pressure and told you that that is where the problem is and that adding an additional entry point would solve the problem. That's the last we heard from you. Your level is 4.5 according to your meter. You really need to have it tested by a certified lab. Your type of meter needs to be periodically calibrated otherwise you can't rely on the results. Either way we got your radon levels down from 10 to 4.2 according to the last test. You are .3 pCi/l from solving your problem (need to be below 4) but if you are unwilling to communicate with us or take the next step there is little we can do. The last time we heard from you was a year ago. You said you wanted the additional entry point and that your husband wanted to hold off after the New Year. We never heard from you again. We have installed hundreds of these systems. ALL OF THEM have been successful in remediating the problem. Independent studies show that our customers rate us a 4.8 out of 5 in satisfaction. You the first to give us all F's. I'm sorry you feel the way you do but you knew up front the costs and now you're not willing to take the last step and blaming us. John Piatek www.allianceh2o.com 1-800-838-0596"