Alliance Water Treatment Company

We have used Alliance for our water treatment system for several years. This year how ever, they sent a young, very polite, technician with very little experience or training. He arrived in a private car with no logo. It was very clear from the beginning, that he had problems handling the job and after a little while, there was lot of noise and some swearing going on, so we called the company who sent a backup technician. However, at that point we had active carbon dust all over our floor in the furnace room as well as in our finished basement. The technician cleaned up the best he could, I ended up doing the rest the following day, after the dog had found and eaten a small pile of the carbon granulate. The technician told us, he had only done this type of job once or twice. To send an untrained technician to service people?s water supply system is in my opinion irresponsible, so I called to complain. I was offered a discount of $20 (the charge was $400) and was told that this would come out of the technician's paycheck so that he could learn a lesson. In my opinion, it is the manager of this company, who should be taught a lesson and I asked for him to call me back immediately. He (John) did not call until the next day. He promised to refund $100 by check as a compensation for the mess and promised that this would not be deducted from the the young technician's paycheck. I did not receive this refund. Instead, John called me a week later and said to me that he had changed his mind. In his opinion, they had been very nice and sent their best technician to help finish up the job. We agreed to disagree. No compensation for a job gone wrong.

An unscrupulous business would have simply been happy to come over install the $1,600 system. These guys were honest enough to recommend I retest my basement before paying for remediation work. I thought that was refreshing. I can't say whether they do great work or whether they can solve the problem at the most reasonable cost, but I was certainly happy with the pre-work contact.

They were clearly the most competitive of the various companies I spoke with from Angie's List. There are two pieces of equipment that everybody uses and they are from one of only two different manufacturers. When they came to my house they were very knowledgeable and were not pushy. They explained the issue and explained what they were going to do. This company talked through with me how they were going to handle the installation. They set a date for the installation and were prompt; they did a great job.

They did not evaluate our basement properly so the initial system with one entry point did not get the radon level below a safe level. We were then charged more to add a second entry point to the system which again did not bring the level down sufficiently. We were again charged more to add a third entry point to the system which still did not bring the level down enough. Now $2000 later we still have unsafe radon levels!!! STAY AWAY - I'm sure there are better companies to work with!!