Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Total Chimney Care LLC

4.6(
54
)

Chimney Sweep, Chimney Repair, Chimney Caps,

... +5 more

About us

We offer full service chimney service and repair. We also have a retail store which we sell and install gas, wood, and pellet stoves, fireplaces, and inserts.

Business highlights

29 years of trusted experience

Services we offer

Our company is a full service chimney and vent company. We keep fire in it's place by sweeping chimneys and dryer vents. We can repair pretty much anything to do with your chimney and fireplace. In addition to servicing chimneys, we clean air ducts also. If you don't have a fireplace, no problem. We can install one for you! Come down to the retail store and see what type of fireplaces and woodstoves we carry, or check out design options to rennovate your existing fireplace.

Amenities

Warranties
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.654 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
0%
3
4%
2
2%
1
11%
Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.6
responsiveness
4.6
punctuality
4.7
Write a review
Showing 26-50 of 54 reviews
Deborah S.
05/2016
5.0
chimney caps, fireplaces
  + 0 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
alan N.
03/2016
5.0
chimney sweep
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Patricia S.
11/2015
5.0
chimney sweep
  + -1 more
unknown
Description of Work: They did everything they said they would. I would hire them again.
Rating CategoryRating out of 5
Yes, I recommend this pro
Isabelle M.
10/2015
5.0
chimney caps, chimney repair, chimney sweep, masonry
  + 2 more
unknown
Description of Work: Fixed chimney cap issues
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Total Chimney Care LLC
Thank you for choosing us for your service needs, we truly appreciate your business. Seeing your positive feedback on services provide is a welcome surprise and we truly appreciate taking time to help us grow our business. THANK YOU! :-)
Terri L.
10/2015
5.0
air duct cleaning, chimney sweep
  + 0 more
unknown
Description of Work: Duct cleaning and chimney cleaning
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$750
Response from Total Chimney Care LLC
Thank you so much for allowing us to service your chimney and air ducts. With so many people to chose from, we are truly thankful you chose us over others to take care of these needs. We appreciate you sharing your positive experience with us here on Angie's List.
Edward K.
09/2015
5.0
chimney caps, chimney repair, chimney sweep
  + 1 more
unknown
Description of Work: They made some repairs to one of our chimneys and added several chimney caps.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Response from Total Chimney Care LLC
With all of the competition in our market, we are very appreciative of the fact that you chose us for your chimney needs. We want you to know that we stand behind all of our products and ensure you if you need us again in the future, we will be right on top of things. I appreciated that you took the time to review us here on Angie's List. Thanks!
Bill S.
06/2015
5.0
chimney sweep
  + -1 more
unknown
Description of Work: Installed natural gas burning logs in my wood burning fireplace. Went great...no glitches.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Total Chimney Care LLC
Thank you SO much for the kind words and thank you for your business.
Lisa T.
12/2014
5.0
chimney sweep
  + -1 more
They deserved it.
Description of Work: They cleaned up our chimney.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Total Chimney Care LLC
Thank you for the opportunity to work on your chimney and appreciate the kind words.
Kathleen O.
10/2014
5.0
chimney sweep, dryer vent cleaning
  + 0 more
unknown
Description of Work: Cleaned dryer vent...assessed chimney
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from Total Chimney Care LLC
We appreciate your business and thank your for the positive review.
Anastasia O.
07/2014
5.0
chimney sweep
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Response from Total Chimney Care LLC
Thank you for taking time out of your busy life to review our services. We love to here that we were able to satisfy our clients needs and earn a valuable client which we hope to serve for years to come.. Thanks!
Anthony P.
02/2014
5.0
chimney sweep
  + -1 more
.
Description of Work: I used Total Chimney Care.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$325
Response from Total Chimney Care LLC
I am just seeing your review of our company now and would like to take a moment o tank you for the positive review. I hope you will keep us in mind for your future chimney needs and thank you for your business.
Christina M.
01/2014
5.0
chimney sweep
  + -1 more
.
Description of Work: They performed a chimney sweep and inspected all of the flus.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from Total Chimney Care LLC
Thank you for trusting us to sweep your chimney and taking the time to leave us a review. We appreciate the business and your time.
Adam F.
10/2013
1.0
chimney sweep
  + -1 more
The biggest problem I had is they called to reschedule. We set another time, he called back and said he needed to reschedule again. Then, they came out and didn't have the appropriate materials, so they rescheduled again. After rescheduling the next appointment, they didn't show for the appointment. Hours later that day, they asked if they could come that evening. I advised them that since they didn't have the appropriate materials, they were consecutively late, I didn't want to use them for the service. The price was fine, which is why I was going to use them. It was the service that was terrible.
Description of Work: They were supposed to clean my chimney. I have a wood pellet stove insert on granite.
Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Total Chimney Care LLC
We really did fall short on our mission of customer service in regards to our dealings with you. There is absolutely no excuse and I do take complete ownership of our shortcomings. I would like to take this moment to apologize for wasting your time. I know that it probably doesn't mean much to you after the fact, but I'd like to take a moment to explain why we were unable to serve you in the manner you so deserved. We have been experiencing unusual call volume and I hired an office manager to help me in the office, and unfortunately he was doing more harm than good, so we let him go. Our first scheduled appointment was moved around a few times earlier on in the week, and you were more than reasonable about moving the time. I thank you for that. Upon arrival, my tech was greeted to a very heavy pellet stove installed on an extremely beautiful and expensive hearth. Unfortunately, the tech could not move the stove out of place without a specialty stove puller which we never use anymore because it was designed for older stove installs. This is not something we put on all of our trucks, so we did not have it there. If you stated that this was needed on job and we did not bring it, I apologize for my office not letting the guys know. Again, you were extremely understanding and agreed on an appointment the following week. As far as the next scheduled appointment, I take full responsibility. I overloaded his morning schedule and he was running late. I did not keep in contact with him like I should have and did not realize that he was running late. By the time I realized he was running late, we had already missed our scheduled time, and it was too late to salvage the appointment. I do realize how valuable your time is and I am extremely sorry for wasting your time. Thank you for reading this. Be well.
Susan O.
10/2013
5.0
air duct cleaning
  + -1 more
The service was good. They gave me a choice of what day I wanted them to do the service. I picked a weekend day for them to do the work. They quoted the price and they honored that price. They were neat and thoroughly cleaned the vents. This was the second time our complex has used their service. We will continue to use their services.
Description of Work: I live in a condominium. I got a deal with them. I had eleven different people who wanted their dryer vents cleaned. Our dryers are in the down stairs bathroom.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from Total Chimney Care LLC
So very happy you were satisfied Provided. I thank you very much for taking the time to give us a review here on Angie's List!
Florence R.
09/2013
5.0
chimney repair, chimney sweep
  + 0 more
They were great, everything's fine! They took 10% off for being a member of Angie's List.
Description of Work: They came in and put a lining in the chimney. They coated the inside of the chimney to fill in the cracks.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$1,800
Response from Total Chimney Care LLC
I wanted to take a moment and thank you for the kind words. We really appreciate your business and to receive public praise for doing our job is great. I will share your satisfaction with the crew and give them a pat on the back. Thank you again.
Joan T.
07/2013
5.0
chimney caps, chimney repair, chimney sweep
  + 1 more
It was positive. It was a fair price and it was along the lines of what other people quoted.
Description of Work: I used Total Chimney Care to clean the chimney. They did some repair work and put a chimney cap on.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Ronna V.
06/2013
5.0
chimney repair, chimney sweep, dryer vent cleaning
  + 1 more
After a problem with the first scheduled date, they quickly and courteously rescheduled. They contacted me again to make sure the new date and time worked for me and then showed up exactly on time. They thoroughly cleaned both the chimney and dryer vent and gave me a break on the price because of the problem with the first scheduled date. Very professional company.
Description of Work: They cleaned a very dirty chimney and dryer vent.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$185
Response from Total Chimney Care LLC
(member name removed), thank you for taking a minute and giving us some input in regards to our service. In regards to the first service, and our techs running late, etc., I appreciate your understanding and allowing us a second chance to service your chimney and dryer vent. I am sorry that we couldn't get it together the first time, but I am very happy that you gave us a chance and that we were able to make you happy and make things right.. We look forward to servicing your appliances again and again, thank you for your business. :-)
John C.
06/2013
5.0
chimney sweep
  + -1 more
They did a great job, came when i needed them
Description of Work: They cleaned out my chimney
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Response from Total Chimney Care LLC
Thanks (deleted member name), I appreciate the kind words and look forward to serving you again.
Juan R.
06/2013
5.0
chimney repair, masonry
  + 0 more
They were right on time, very professionals and clean, This is the second job they do on my chimney. Highly recommended
Description of Work: Grinding point top of chimney, crown seal
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Total Chimney Care LLC
Thank you (deleted member name), I appreciate the business and the kind words. I am very glad to hear that you were happy with our services.
Linda K.
04/2013
5.0
chimney caps, chimney repair, chimney sweep
  + 1 more
They did a good job. Ontime, clean, showed us potential issues and made repairs quickly and to estimate. I would use them again.
Description of Work: cleaned chimney, repaired damper and installed a bird cage over cap
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Total Chimney Care LLC
Reading your review, I am very happy you were pleased with our service and appreciate your business greatly. Thank you very much for taking time out of your day to help me grow my business and serve other Angie's List members. Thank you!
Lawrence J.
12/2012
5.0
chimney repair
  + -1 more
They not only installed chimeny liner but put in a new chimney cap on my fireplace chimney(which was not the one getting the liner) at no charge and even went back up on my roof to remove an old tv antenna when I mentioned tit to them after they had already started packing up.
Description of Work: Installed chimeny liner
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,100
Response from Total Chimney Care LLC
Thank you for the kind words and allowing us to service your chimney.
Thomas L.
11/2012
1.0
chimney caps, chimney repair
  + 0 more
The guys who showed up to do the work were basically completely incompident. They did a horrible job and did not complete all the work. They also left cement and caulking all over the roof. I had to haggle with the owner to get someone back to do the pointing as agreed in the quote. The first time it rained I had water pour into my fireplace and the roof decking around the chimney got soaked. I paid $200.00 to have a home inspector inspect the work and write up a report. He found the work on the flue liner sloppy but Ok. The water leaks were attributed to improper installation of the flashing. Workmanship on the chimney cap was poor. I went back to the owner of the company and ripped him a new one. He did come out to the house himself and agree that the work was sub-par. His business partner came back and redid the flashing, repaired some of the previously poorly repaired bricks and finished the pointing. He also re-sealed the chimney and cleaned off the roof.Luckily he was a capable individual. Finally the chimney was left right but what a NIGHTMARE. NEVER AGAIN. DO NOT HIRE THIS COMPANY.
Description of Work: Had this company install a flue linar, repair loose bricks, seal the chimney, do some pointing, repair the chimney cap and install flashing around the base of the chimney.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
4.0
$2,850
Response from Total Chimney Care LLC
Reading this review I am surprised that after a year that you are still that upset and still harbor such bad will towards myself and my company. Actually I am more embarrassed and sorry that after all this time it is still a sore subject for you. I do appreciate that you had acknowledged that we came out and accepted the guilt of a poor job, and that you gave us the chance to make good for you. I really can not even offer an excuse of the poor workmanship. I can say that the employee which was responsible for not doing his job properly was severely reprimended and fired for this very instance a short time after this unfortunate event. We have also taken steps in the complany to better insure quality control of jobs being done. This was an isolated incident, and I am truly sorry that it had to happen at your home. I really am saddened with your anger and wish I could do something to ease your pain and mend a burnt bridge. Anyway, I wanted to again apologize for this, and I want to let you know that we truly are not a company with a culture of ripping people off. We have been in business for almost 20 years and this is not how we do business. All of our guys are trained and experienced people who do the right thing. Thankfully we had found out about this one individual and dealt with the problem immediately. It is unfortunate that he burned you before we could get rid of him. I also wanted to thank you for being a gentleman when you realized that you were given shoddy work, and gave me the chance to make things right. I wish I was able to mend the bad feelings. Thank you for reading, and again, I am truly sorry.
Chris W.
11/2012
1.0
chimney sweep
  + -1 more
No response to inquiry at all.
Description of Work: Called to get information/quote on a day that they were closed. Left a message on their voicemail. Never heard back at all. Used another service provider.
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
Response from Total Chimney Care LLC
I apologize for our lack of response and realize that it seemed very unproffessional to not return your phone call in a timely matter. Please understand that there were situations which were completely beyond our control. A week prior to your call, hurricane Sandy took quite a toll on my business and home. My business had lost power for close to a week, as did my home. All of our scheduling is done on a computer, our phones are on cable which require electricity, and all of our on-line back ups were unavailable due to the power outage. Before the storm, phones were forwarded to a cell phone, but without a way to keep it charged other than sitting in my truck taking calls. I tried to keep up, but sadly could not. When the power was restored to the office, our office staff was hard at work trying to piece the lost days together. Many of our customers had no power and our scheduling department was overloaded with juggling people around, along with the influx of customers with storm damage calling in, and the regular business of a chimney company in November. In addition to the troubles at work, many on my staff were suffering with kids out of school for well over a week, and cleaning up their own homes after the storm. I myself, was bring my 2 young children in the field with me due to lack of childcare while my wife was working in the hospital. My entire staff was dealing with troubles at home and were working overtime to keep up with the workload we had at the time. Top it all off with a frenzy of customers demanding service of their stoves before the pending nor-easter, and the threats of more power outages, was set to pound us all again the following Wednesday. I am embarrased to say that we dropped the ball in responding to your needs. But I would ask you to understand what we were going through. If you need to vent to someone direct, I am the owner and you can call me direct on my cell phone, day or night, at 203-996-3429.
John C.
10/2012
5.0
chimney sweep
  + -1 more
They did a very good job. They did what they said they would do. Everything appears to be working fine so far.
Description of Work: They performed a chimney sweep.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$132
Response from Total Chimney Care LLC
Thank you for taking the time to post feedback about our campany. I am happy that you were satisfied and I appreciate your business.
Jennifer W.
07/2006
5.0
chimney repair
  + -1 more
I WAS VERY IMPRESSED WITH THE SERVICE THAT WAS PROVIDED BY THIS COMPANY. THEY WERE ON TIME, FAST, AND EFFICIENT WITH THEIR WORK. I WOULD DESCRIBE THEM AS AN A-PLUS COMPANY.
Description of Work: THEY RELINED, CAPPED, AND POINTED MY CHIMNEY.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Response from Total Chimney Care LLC
Thank you for the chance to service your chimney, and I appreciate your kind words in regards to our service.
    • 1
    • 2(current)
    • 3

Contact information

116-P Research Drive, Milford, CT 06460

http://www.totalchimneycare.com

Service hours

Sunday:
Closed
Monday:
Closed
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
8:00 AM - 4:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

Service Categories

Chimney Sweep,
Chimney Repair,
Chimney Caps,
Fireplaces,
Masonry,
Dryer Vent Cleaning,
Air Duct Cleaning,
Unfinished Carpentry

FAQ

Total Chimney Care LLC is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: Closed

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

Saturday: 8:00 AM - 4:00 PM

Total Chimney Care LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Total Chimney Care LLC does not offer free project estimates.
No, Total Chimney Care LLC does not offer eco-friendly accreditations.
No, Total Chimney Care LLC does not offer a senior discount.
No, Total Chimney Care LLC does not offer emergency services.
Yes, Total Chimney Care LLC offers warranties.
Total Chimney Care LLC offers the following services: Our company is a full service chimney and vent company. We keep fire in it's place by sweeping chimneys and dryer vents. We can repair pretty much anything to do with your chimney and fireplace. In addition to servicing chimneys, we clean air ducts also. If you don't have a fireplace, no problem. We can install one for you! Come down to the retail store and see what type of fireplaces and woodstoves we carry, or check out design options to rennovate your existing fireplace.

Contact information

116-P Research Drive, Milford, CT 06460

http://www.totalchimneycare.com

Service hours

Sunday:
Closed
Monday:
Closed
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
8:00 AM - 4:00 PM