New England Bldg Prods

New England Building Products did a horrible job. They had to come 3 times to complete the closed cell foam insulation application. They missed spots, did not apply a consistent 3 inch layer, and were very messy. However, after much effort on our end, they did finally complete that component. Since they took significantly longer to apply the foam insulation, the window available for applying fire proofing had really passed, as there is a well documented temperate requirement for curingn the fire proof coating. Instead of waiting, they mixed in a 'curing agent' and applied the fire proof coating, when the high temperature was around 40 degrees F. They assured us this was ok. After the drying time had elapsed we moved vehicles back into the garage. Approximately 2 weeks later, temperatures rose above freezing and the fire proof coating dripped onto the floor and our vehicles. Today, several months after application, it is still wet (when not frozen) and dripping. The company has made no effort to deal with the impact of their unprofessional application of the product but claims they will return when temperatures are appropriate to re-apply the product. However, at this point we are not able to use are garage and are incurring loss. Basically New England Building Products seems to use untrained, unqualified, temporary workers for their projects. The workers had little understanding of the products and applications and did a very poor, messy installation..

Eric was really good about communicating and was very professional. The workers were quick and efficient in the installation. They came when they said they would and overall I was happy with the service. I called around a few insulation companies and these guys quote blew the other ones out of the water.