Response from Renewal by Andersen of Colorado
Thank you for considering us for your window and patio door replacement project. We’re sorry you didn’t feel we were a good fit for your home. It seems like your biggest disappointment was price. Sometimes, we hear customers comment that a price quote seems too high. When we do, our first question is “compared to what?” From a pure product perspective (not including installation), there are many windows on the market. Some are less expensive than Renewal by Andersens, and some are more. One of the biggest categories of windows we replace is cheap vinyl windows—many of which fail in as little as 10 years. Our customers who paid to replace windows twice in that time period no longer think their initial replacements were such a great deal. Renewal by Andersen windows are built to last. Another factor to consider when making “apples to apples” price comparisons is are the windows custom-built to fit your home, or is a vendor modifying your home to fit an off-the-shelf new-construction window? Every Renewal by Andersen window is built in the USA to fit your home down to 1/16th of an inch (with the style and options you choose). Therefore, Renewal windows will look original to your home, and have the correct fit to maximize energy efficiency. The last question you should ask when purchasing windows is what kind of installation is included? Renewal by Andersen only installs replacement windows and patio doors. We don’t do roofing, decks, gutters or remodels—we specialize. Our master installers average 10 years of window experience, and we give them approximately 40 hours of training each year. We are so confident in their installation and fine carpentry abilities that we don’t just stand behind our product. We provide a comprehensive warranty on labor and installation as well. At Renewal by Andersen, our mission is to deliver customer service that far exceeds the (sometimes wanting) level of customer service in home improvement. We show up when we say we’ll show up, we don’t give “estimates,” we give precise quotes and we communicate clearly throughout every stage of a project. We also do every job by the book without cutting corners. We pull appropriate building permits and use Lead Safe Work Practices (LSWP) to keep your family safe, as mandated by law. We believe that in a fair comparison, our patented Fibrex windows coupled with our Red Carpet installation are one of the best values in window and patio door replacement. As a discerning Angie’s List member, we hope you’ll give us a chance and judge for yourself.