Groundworks

Horrible experience. Rude & arrogant sales team. Sent me through inspection with visible mold. Upper management ended up refunding me but absolute nightmare of an experience. Can’t believe they would request a review from me but since they did...

The basement is protected from water damage.

Very well, I was very impressed with the crew. Tony stood behind his product and his word

Gave me an estimate and said they could not get to it for several months. I said I would think about it. Sales person said he would call back in a week, but never did. I hired someone else who was $500 less and finished it within a week. Not sure why they said they completed this job. They did some concrete sealing and leveling for me last summer. had to come back three times. Now I have discovered they raised my driveway slabs above my garage floor slab so melted snow and rain drain into the garage.

Very honest and professional. After looking at the issue he determined that work was not necessary and saved us from unnecessary expenses.

The sales person was great to work with. He explained it would be a full day of work to level my crawl space, spray for mold, and seal with the tarp. When scheduling called me they said it would be a half day project. The agreed time for the crew to come was not honored. They showed up five hours early when I was going to work. I had to call someone to be at my house in my stead. That person didn't know the work that needed to be done. When I came home, the crawl space was not sealed and did not appear level to me. I paid what was agreed upon. I submitted a complaint and the SuperIntendent came to inspect the work. He explained I was misunderstanding what they would do as far as "leveling". He agreed the basement was not sealed properly and that they would have someone come out to finish the job. He said my crawl space is challenging because of the stone. No one contacted me and it has been several months. I emailed the superintendent to let him know my dissatisfaction and requested a partial refund. I have gotten no response except this email from Angie's list stating CBS has "completed my project" and they would like a review. My project is not complete. I did not get my money's worth. I am highly dissatisfied and would not use or recommend CBS.

Excellently. They protected our lawn from their excavating equipment, and wore clean suits when entering or leaving through our house. They hand carried a fair amount of materials down to our crawl space in affecting the repairs.

The work was done quite well and very quickly. When I saw how few man hours were required to complete the job, I concluded that I had paid too much. The profit margin on my job must have been enormous.

It went ever well pleased with the work

They did a great job and even thought it took longer than expected kept their price the same. Very good superintendent and hard working crew in tough conditions.

They assessed the issue and found that it was not necessary to do a repair and charged me nothing for the service call. Very professional.

Very well, Delmar who was the technician was punctual, professional and knowledgeable.

Very professional company! From the initial inspection that Mike K performed to the complete installation the crew completed, was a great experience. I was apprehensive about having my foundation excavated and the mess that could occur, but the crew at Complete Basement Systems understood my concerns and exceeded my expectations! I would highly recommend this company for any of you foundation needs.

Very professional company! From the initial inspection that Mike K performed to the complete installation the crew completed, was a great experience. I was apprehensive about having my foundation excavated and the mess that could occur, but the crew at Complete Basement Systems understood my concerns and exceeded my expectations! I would highly recommend this company for any of you foundation needs.

We spent several weeks with a sales rep from Complete Basement Systems to get a quote completed that met my needs. Their main office was rather relentless to get me to book the quote with Complete Basement Systems. Eventually we did book with them and paid our deposit for the quote and scheduled a date. It was only after that that Complete Basement Systems got back to me, and despite using a software program step-guide to produce my quote, the sales rep had somehow neglected to include some insurance coverage which covered Complete Basement Systems (not me), which increased the price of the quote by several hundred dollars. Again, this was after I had already signed the quote and paid the deposit, and after numerous opportunities for Complete Basement Systems to catch the mistake. It's very disappointing that Complete Basement Systems would secure a quote and deposit from a potential customer only to change what their quote would be, when the change was not due to conditions at the job site, but rather mistakes made by Complete Basement Systems.

Be afraid...be very afraid. If you haven't hired someone for your project, at least get a bid from a different company. If you have hired CBS, you probably paid about 10x too much and were frightened into believing that your wall was about to cave in. The guy pointed out "cracks" in the finished walls that were completely non-existent and quoted us a $10,000+ repair with braces anchored out into our yard and yada yada yada...for a minor crack in our basement wall. The "cracks" he pointed out (there were no cracks, they were flaws in the texture of the drywall), and the maintenance plan (?!) we could purchase for $150/year or some baloney were red flags, but when he got to the part in his pitch where he said, "...and if you sign with us TODAY for this $10,000+ repair, we can knock off 10%..." I 'bout lost it. So happy we called in another expert who did the repair for $1200. I do not recommend CBS.

Very well. The man was extremely honest about whether or not the job was worth us paying what it would cost and at this time we determined it can't happen. If we do any work in the future we WILL hire Rod's.

Excellent I didn’t need anything done they could have told me different and I would have been no wiser But they were honest with me

Lora was incredibly friendly and helpful. Also the house is wonderful and set up for anyone who is just coming into town . Coffee , soap , laundry soap and literally anything you could need for an out of town visit ! I’m from Arizona and when I visit will seek to stay at this property !

03/5/2019 UPDATE: We are appreciative to Travis who contacted us and apologized for the service we received. He reconciled the remaining balance of what we owed to offset the damages caused by CBS. We believe this was the appropriate action for CBS to take. 2/24/2019 Review: We hired Rob Martin CBS for a $50,000 plus foundation stability project. We have never had a worse experience with a company. CBS might be a company worth hiring for jobs that are not complex. If your project requires engineering consultation and extensive communication between CBS’ management and it’s on site workers, we highly advise that you do not hire CBS. Their fundamental problem is communication within their organization. From a consumer stand point, we experienced little customer service and sometimes their communication bordered on bullying. My review is designed to be completely objective so that you may read the facts and decide for yourself. Concerns started when they modified our engineer’s original plan but did not provide a change order so that the new price point could be considered. CBS recommended a sump pump. I stated it might be an acceptable change BUT first I I wanted to consult the engineer and see the price BEFORE agreeing. Within a week of this conversation, to my surprise, the sump pump had been installed. They sent a bill, three weeks later, for $6K. This was our first objection. No change order had ever been presented nor signed off. When we finally got the bill, Rob called and asked that I come into their office to discuss the bill. The phone conversations that ensued became increasingly hostile. I suggested that we meet at the project site and they were dismayed that I wanted to bring my wife, my real estate agent and the project engineer. At the meeting, our main point of contention is simple: No change order was presented, no pricing was reviewed and no agreement was ever obtained from us, the customer, for the sump pump. CBS was not prepared to own this mistake. In our group meeting, Jason actually turned to the employee, Augustine, who installed the sump pump, looked at me, and asked if I was prepared to tell Augustine that he needed to take the $6000 from his pay check to cover the cost of this sump pump. At which point, my wife became very angry at the notion that CBS would bully an employee and essentially use them as a bargaining chip. Ultimately, CBS covered the cost of their mistake. But this incidence, seemed to be the catalyst of ongoing dysfunction. In this same meeting, negligent work or “short cuts” had been identified. But if this is a company of integrity, why were there short cuts? * In the original foundation design, the French Drain was to be dug to 3-4’ feet deep. The French Drain had already been dug and it had only been dug to 6-12 inches which does not allow for proper drainage. *When digging the French Drain, instead of respecting our property and simply removing the patio pavers, the crew completely destroyed the patio by sawing, literally, down the middle of the patio pavers. The concession cost that CBS gave is insufficient to repair the patio. The work continued and our property continued to be disregarded. • A window was broken by the CBS concrete crew. Four weeks later, with winter approaching and temperatures dropping, the window had still not been repaired despite their awareness. • When they went back to dig the French Drain, to the appropriate specification, they cut through a sprinkler line disabling the system. • When they replaced the dirt, after digging the trench, they did not tamp it down correctly and that portion of the yard began to sink. They never brought this to our attention. • The French Drain needs a pressure release cap to allow the system to function appropriately. They utilized solid caps which would have rendered the system ineffective should it ever be employed, demonstrating their lack of knowledge. • There was a window flower box that one of the workers disengaged and just left it there, never acknowledging nor apologizing. • We were responsible for moving the furnace so that they could build a cement retaining wall. CBS built the wall higher than the “verified” height, as specified on the engineer’s original plan. On the original plan it was to be “verified” with the engineer. This was verified with the engineer and the construction manager, Jose. Unfortunately, the CBS’ concrete guy, Efram, built the wall above the “verified” height. The wall was too high thus making it impossible to re-install the furnace. The “verified” height was essential to reinstalling the furnace. The concrete guy also sprayed cement all over the furnace vents which solidified the vents to the crawl space. Ultimately the concrete guy failed to show twice and did not even have the courtesy to call me and tell me he was not showing. At this point, in frustration, we told Jose we were going to hire our own contractor, to repair these problems and that we would bill CBS for the cost. Jose said ok. We had to hire a furnace company who had to replace and reconfigure the furnace parts and vents so that it could be operational over the wall. They had to reconfigure the entire furnace because of CBS’ gross negligence. CBS will not take responsibility for the cost to reconfigure the furnace to proper functioning status. We had to use our time and resources to repair the items identified above. We subtracted these cost of repairs from the final bill. In the final walk through, it was discovered by the engineer, that when CBS excavated next to the foundation, they potentially undermined the integrity of the foundation wall. He required that cement be put between the pads and the foundation for support and to mitigate this problem that CBS created. We had to contract this out ourselves. CBS’ integrity regarding the city permit is also precarious. The permit CBS purchased from the city showed that the total fees and taxes paid by CBS was for $466.68. CBS, on the original itemized contract, charged us $990. It was later discovered that they did not obtain a permit until construction had been under way for three weeks, they paid for a permit totaling $466.68. This is a dishonest difference of $523.32 which we have pointed out and still not received a credit. The sum total of all of the repairs identified above came to $4,049.74. We subtracted this from the remaining balance owed and sent a check for the remaining balance of $2,062.76. Astoundingly, several months later, we received another bill for a new unpaid balance of $5011. This new bill does not show a proper credit for the repairs identified, nor does it show a correct bill for what was ultimately paid for by us for the entire project. If you have other choices, we’d recommend that you pursue another company and save yourself months of anguish and valuable time. We are not inclined to write reviews but this was such a flagrant disregard for customer service, that we felt inclined to save our community from a nightmare such as this when there are so many good companies who would appreciate your business.

We had an issue with the back corner of our attached garage sinking and after consulting a structural engineer Complete Basement was one of several companies we contacted for a quote. That aren't too many places in Denver that do this work, and I found the price fairly competitive for what is expensive work to install four Helical Piers. The workers had a lot to dig by hand and machine, with the final alignment of raising the back corner being pretty darn close to perfect. I did have a gutter downspout get damaged and it took contacting them several times to get reimbursement to get it repaired. (The gutter contractor charged $200, but Complete Basement only reimbursed me $150. A small amount in my case, but may make one pause if larger damage was an issue on a different job.) Update: I was contacted by Complete Basements and it turns out the missing $50.00 for repairs of the gutter was an oversight. They cut me a check for the shortfall amount and I’m now even more satisfied of the experience.

Excellent, the crew was great. They were courteous and communicated very well and got all of the hard done in a timely fashion. I love the result. My crawl space is clean and level. I can easily use for extra storage.

Rob Gold was extremely knowledgeable, helpful and friendly. He was very upfront about the work that needed to be done and gave us a few options on how we could proceed. I can't say enough good things about the level of service that Rob offered. The construction team were all fantastic and friendly as well as punctual and they completed their work a few days earlier than expected. I would highly recommend them and I would use them again in the future. Thanks Rob and team at Rod Martin's Complete Basement Systems!

All work was completed with average results - but not up to the height that I wanted or expected. The crew presented risks of doing more and basically talked me out of going any further with the lifting process. I would have liked to have been better coached at what activities I could have done to keep foam from exiting edge making continued lifting a risk.

Had a puddle in my basement after a downpour. They found the crack that was the most likely culprit and sealed it. The sump pump wouldn't fit where originally planned, so they had to add a few feet of drain along the interior wall. Inside everything seems OK. The concrete sidewalk and lawn they dug up for the drain outside are a bit of a mess. Be forewarned. They will ask you to commit to service at the time of the free estimate or lose out on a 10% discount.