Groundworks

Did the phone calls right away. Very professional and creative about my foundation problems. Very qualified

Quick and professional. Needed to examine work and ensure proper sealing was done but afterwards all was as expected. Honored price match but took a few weeks of calling to get refund of initial price.

They don't have any regards for their clients. They say they guarantee their work, however if you have any issues they don't return your phone calls.

A very well-organized operation, from first call, to follow-up, to site inspection, proposal, and financing options. Jonathan Francone is the best. He is professional yet friendly and personable. He knew what I was dealing with, and my concerns, and gave me the proposal straight-up, and with considerations for other projects that CBS also does that would bring my systems to code, which is helpful for resale purposes, and for overall safety and health. The products used, the trade association they are part of, and the quantity of work done in the Front Range, I have complete confidence that CBS will put together the best repair system for my foundation.

Super easy to work with and they did a great job. They always come in as the best price for projects and provide quotes quickly.

when ever they do it i'll let you know

IMPORTANT UPDATE FOR THIS REVIEW: Scott at Complete Basement Systems reached out to me after reading my initial comments (below). He worked with me to resolve the situation and I am pleased to say that, after becoming aware of my concerns, this company has provided truly excellent customer service! Thank you, Scott, for your attention and follow up. *****Review updated to 5 stars all around! ***** -------------------------------------------------------------------------------- The field inspector was great and explained the work that needed to be done on my driveway and sidewalk. The team arrived ahead of schedule and went straight to work. Concrete repair looks great, but LOTS of splashed residue on my front siding and windows that quickly turned into large dark spots. I emailed the company, along with a few photos, to at least find out how to best deal with the stains and heard nothing back even after 3 attempts. Absolutely no response. Zero calls. Zero follow-up emails. The work quality and initial inspection/quote process of this company are great. The courtesy of their team members is great. The collateral damage, at least in my case, was substantial. Follow-up customer service after the job is complete is really terrible, as in apparently non-existent, and it will most definitely affect my willingness to recommend them to my contacts, even though the actual concrete repair was well done.

From start to finish this was an easy, anxiety-free project. As determined previously by an engineer - my foundation had settled minimally in its 67 years. It had grown some external cracks that looked alarming. In thinking about selling my house in a few years - I knew the cracks might be a deterrant to prospective buyers. My main objective in having Complete Basement Systems come out was to have them assess the health of my crawl space - but mainly to fill and seal the external cracks. Their salesman was kind and easy-going. He explained the benefits of having my crawl space cleaned out and encased. (Yes, he said, they'd fill the ugly cracks, as well!) I absolutely hated my nasty, dark, dusty, cobwebbed horror of a crawl space - so it made sense to sign up for the whole project. The team that came out was courteous and thorough. I had no idea how much trash was hiding under the years of accumulated dust. They brought out enough trash to fill a bedroom to the ceiling - and they hauled it all away. In spite of the magnitude of the job, they were able to complete everything in one day. Now my crawl space is encased in a thick, durable white composite sheeting that will make it easy for me to actually start storing things there. And those ugly, external cracks have been sealed and are nearly invisible! Many thanks to Complete Business Systems and their extraordinary crew for a job well done!

Brad was really helpful and knowledgeable. His guys came out and installed a sump pump and completed everything in one day! Our neighbours who used a competitor, was more expensive and it took them a few days to finish the job.

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Courteous and reliable. Excellent work lifting our concrete patio. Delivered everything they promised. Best product, Best warranty, Reasonable price.

Very friendly and helpful. Their work was exceptional. I would highly recommend this company.

Horrible.Painful. Salesman Daniel had CMH concrete out to dig a trench and pour concrete. The first day, Saturday, Efren supposed to show up at 11 am. Does not show till6pm.Monday shows up at 11 am, does not have a wheelbarrow to move dirt. Tuesday shows up with no grinder to cut the rebar. His crew did not know how much concrete to put in the hole. Charged me an outrageous price because that is what Daniel told them to charge. Complete shows up the next week. First 3 days I checked on them frequently and took pictures of their work. Wed. night, after they left, I saw a steel bar sticking out of one hole they had put a helical in. Roje, the foreman, had used MY steel 6 pike, without permission, bent it so badly it was destroyed, jammed it down the hole with his excavator, with the intent of covering with concrete the next day so I would not know he would wreck it. He did not have the guts to tell me. Inexcusable and reprehensible. But I caught it and took pictures. Friday I found Modelo beer bottles. They had been drinking on the Jobsite! Then they were going to charge me $1400t for a 26; 6x6 steel angle they did not even put in. It took me 4 calls to CBS to get an updated final tally of charges. I would not recommend these guys to shore up a foundation on an outhouse. No integrity for the crew, exasperating experience from start to finish. But they get their money, so they do not care. The only thing good about the whole job was the engineer Dillon-- first class dude.

Clean professional ad FAST team!

We recently had our foundation repaired. It was a very daunting, stressful situation - especially thinking of the total cost. Complete Basement Systems provided an excellent quote for both short term and long term solutions while staying at a reasonable price. The crew that did the actual repair did a great job and were very professional. As far as customer service, it could’ve been better. We were put on the list to complete our project sooner if time opened up. However, we were only given 1 business day (not even a filled day) notice. Also, while I put the caller on hold to see if we could adjust our schedules with such short notice, she proceeded to tell her CO-worker how crazy it was the SHE was put on hold. I didn’t appreciate that. Also we received various calls throughout the process and most of them were towards the end of the business day. This is fine, but it does take longer to resolve issues when notified at the END of the day without an opportunity to call back to resolve said issue. Overall, good experience. I’m happy with the end results.

This company is top notch with very professional workers and courteous reps to give you an estimate. This was by far the BEST job for the money. It was 6 times LESS than Applewood. Yes, I'm not kidding. You will not be disappoint!! Thank You Complete Basement Systems!!

The price estimate, though higher than the competitor, was an all inclusive price that does not change during the course of the project. 5 year guarantee on work. Very professional and friendly. Quick and efficient. There was one misunderstanding about clearing the space to be addressed, but the guys called the office and we were able to still get the job done on the scheduled day.

they were honest friendly very quick and did exactly what they said they were going to do the results were well above my expectations.

They did a really good job, cleaned up the jobsite well and they were kind and courteous.

very friendly and professional

Excellant

I had hired CBS to complete our foundation repair. We contracted with them and placed a deposit on April 30, 2020. On June 3, 2020, I received the first communication from the company. They were calling to reschedule my service start date of June 8, 2020. Five days...5 days. The reason--because we have not received the structural engineering report (implied to be my fault), which I had included in our contract with CBS. CBS failed to read their own signed contracts. CBS has failed to communicate. CBS has failed to do its job. HomeAdvisor requires me to put stars on all questions. CBS has performed no work, so all I can opine with respect o work quality is they fail at customer service after the sale, paperwork, and permits. So far, I have not received any value or work for the deposit, so the value is zero so far.

Great experience would absolutely hire again.

Considererate, careful, puntual and did not waste time

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