Express Hardwood & Flooring

Express refinishing provided outstanding service! By far the best home improvement company weâ ve had in our home. The quote was honored even after wood prices have sky rocketed. Their commutation was outstanding! They gave me ETAâ s every morning and we on time or early, and cleaned up every evening. They worked over the weekend and came back right away by to fix minor issues. We are very happy with the work that was done of refinishing and installing new hardwood. You would never know where the old hardwood was and new wood begins. I would definitely recommend using express refinishing for all your flooring needs!! Wish they had other specialties.

We are very pleased with our new hardwood floor. The crew knew their stuff and were pleasant. The crew literally ran from the saw outside back inside to lay the wood floor. What hustle! We will keep them in mind for our next flooring project work! Thank you guys.

Cristiano and Junior took the time to do a really good job, and the attention to detail and the pride in workmanship showed through in the final product. I would very highly recommend this company to anyone wanting a new floor or fully restoring/repairing a damaged floor as mine was. I could not be happier with newly restored floors. Thank you.

We highly recommend this company. The whole team delivered excellent service in every way and their work is impeccable. Our floors look fabulous and the price was more than fair!

Cristiano contracted with me to refinish existing wooden flooring and replace almost 1200 sq ft of carpet with comparable hardwood flooring. The negotiated quote was reasonable and they finished the work in about 10 days including finishing. However, one small area on a high traffic and high visibility area of the living/kitchen space was substantially depressed and I wanted that fixed. Cristiano maintained that it was due to uneven subfloor (obviously it was due to over-sanding) and got the area refinished once again, but the issue just got worse. Cristiano acted understandingly and we agreed to tear up the portion of the flooring and redo it. This meant getting additional wood and acclimatizing it for over a week inside the house. After a week, the sub-floor was levelled by inserting a cardboard sheet and the boards were re-laid for the defective portion. The whole floor was re-sanded and refinished once again. Ironically, the result was worse than it was earlier. Cristiano got a different team to again re-finish the flooring once again and the new team managed to make it presentable. However, within a week time, that floor area started creaking and squeaking and there were noticeable gaps between many of the floor boards. After repeated calls and messages, Cristiano came over finally after 3 weeks and was in a foul mood complaining that it was all my fault asking him to redo the floor. His talk and actions were thoroughly unprofessional and shattered whatever goodwill he had built with me till then. He put a few headless screws on the loose floor boards and walked away. Though it was only a couple of weeks after finishing the flooring, he maintained that the gaps between boards were due to lack of humidity, which I don t agree with. After that, within the next two weeks, I noticed that a board that he had put screws had popped up loose. I messaged him and told him that this needed to be fixed properly, even if it meant that I pay for it. He came over after ten days and put another screw on the loose board and said it was all fixed. His approach was unfriendly and curt. When I brought up the issue of gaps appearing in more and more areas, he insisted that it was the nature of the wood and I need to get a humidifier for the whole house. When pressed, he did not provide any solution for resolving the issues and instead he walked out angrily. A job that should have been completed in less than 10 days displaced us for over a month and the final result had been pathetic. Most importantly, Cristianos changed attitude when faced with issues due to his faulty work is inexcusable. He came highly recommended, but my experience has been very bad. I would be spending much more than what I probably saved to get the issues fixed by someone else who knows what to do. With such a bitter experience, I would not recommend him to anyone.

Cristiano really cares about his company and the work quality. He also cares about customer satisfaction. However, we had a second rate crew in our home and Cristiano had to re-work the floor to get it right!. We are satisfied but not thrilled.

This guys are amazing! Highly recommend them!

Had a few communication issues in the beginning but we got it sorted out. The wood floors had been hidden underneath carpet for 30+ years. Cristiano + team did a great job of restoring and refinishing. It's like we have brand new floors! Great job guys!

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Refinished floors look great - just some minor issues - small stain in carpet that came out and lost vent cover.

These guys were so awesome! They looked out for me and most importantly installed beautiful flooring that looks amazing!! I get compliments all of the time, not only on the style of flooring but the job they did! Thank you!

They were prompt and very clean. Love the new floors

I finished my basement roughly a year ago and just finished a handful of other projects recently. I dealt with many contractors. Christiano is up there with the best of them with his customer service. After the floors were finished, I pointed out a problem that I was not 100% happy with. After they have been paid, he came and fixed the issue. Most contractors would have blew me off. Christiano answered or returned every call or text. His team always showed up when they said they would. Not one person on his team was lazy. Every person showed up and got to work. It was impressive. I am happy with the outcome. Christiano is a stand up guy. He comes through with what he says he will do. I was never nickel and dimed. We agreed on the price and it was all done. I believe the price was more than fair. I'll give out their info every time someone ask or wants wood floors.

They did a great job, would highly recommend them to other residents

Efficient and courteous.

I cannot say enough good things about this company. Professional, punctual, great scheduling, and costumer-driven! I had an urgent re-molding project needed. Called them and they came in 2 days. They started on time every day. Everybody was so nice. Cristiano is easy to communicate and very professional. They offer competitive prices. Moreover, they treat your house as if it was their own. If I have another flooring project, I will definitely go with them again. We highly recommend them to any friends and family.

On time, courteous, helpful, and good value.

Cristiano and his team were amazing! Highly recommended if you need some new hardwood floors!

Several issues with this company. Principally, we ran out of material, which caused the job to go long; and the company refused to come back and finish it after agreeing. They had offered a credit for mis-measuring or generating too much waste (not clear what the real problem was). After receiving the new material the company refused to finish the job - claiming that they gave us the credit because they weren't going to come back - which wasn't the agreement. Additionally, the team showed up late each day; as they'd been re-prioritized to other jobs - and had us waiting at home for their arrival. The company did nothing to protect the other floors of our house which they were getting very dirty and creating wear. I mentioned this to the owner and his response was that he's not a GC and didn't price protecting our home into the job. I thought it was pretty standard that if you're creating excessive traffic with building materials that you'd cover up white carpet. Express Refinishing sees it differently. The work conducted was nice, but not worth the headaches of dealing with the management of this company - and I then had to hire someone to finish the work. The price seemed reasonable at first, but for an incomplete job, that went longer than planned, and required hiring of another company, it really wasn't worth it. I foolishly paid them before the job was done as I was happy they'd make the credit offer over the material/waste confusion, and they appealed to me that they needed the money to pay the installers. I then found out they didn't pay the installers right away, possibly short paid them, and didn't finish the job. All around worst contractor experience I've ever had.

Honest and thorough. They were easy to work with and went the extra mile on a couple of things. I ve already recommended him to all my friends!

Express refinishing crew is the best. Best price and highly professional team. Highlight is they do everything that need to get work done like moving furniture, reworking staircase etc. Also crew is punctual showing up for work on time and staying back till work is done. They make sure customer is happy. Impressed and you cant go wrong with this company.

Christiano and his crew were very quick, thorough and professional. They finished on time even with having a breakdown with their van.

Showed up on time! Job completed as promised! Floors looked great! Very professional and reasonably priced.

Express refinishing did wonderful work on my floor. They helped me find the perfect hardwood and helped troubleshoot along the way. They were punctual and quick and the finished product looks amazing!

Excellent workmanship Professional Punctual Trustworthy