CARPET EXCHANGE

They were fine. The salesperson that we worked with was awesome

We like the tile work that they did. We thought there was one funny thing about reseating the toilets. We were since told by a plumber that we should have been told that there would be a problem with the height of the toilet. The tile installer should have told us that we should do the whole pipe coming up to the toilet, it should be higher, and what they did say, is that they put in two wax seals instead of one. The plumber said that was not the thing to do. When I later went to Carpet sales, and told them what the plumber had said, they said it was a matter of opinion. That it was another plumbers opinion, but some people would have done what they did. The truth is, that we haven't had a leak, and the plumber had told us that we might have a leak. The tile work was fine. It took longer than they said, but it was done over the July 4th Weekend. We had no shower because we weren't allowed to use it for longer than we thought because of the long weekend. I have had mixed dealing with Carpet Exchange. The people who did the tile work were skilled, it looks good. The quality of work was good, and the negative was not communicating things more clearly to us about reseating the toilet. If we wanted to talk to the same person we were dealing with, she wasn't in everyday. That was frustrating.

Carpet Exchange had a few problems, at first. The demolition people didn't do all the demolition they were supposed to do, so they had to make sure they did it. It was a little problem, but everything worked out okay.

Carpet Exchange subcontracted out different aspects of the job and we never had one project "overseer": one person came to measure for the countertop templates; a different person came the day before the job to remove the old countertop and backsplashes, sink, garbage disposal and faucet, and move the oven (the same person came back to install the new sink etc. afterwards); and two workers from Stoneworks of Colorado (out of Loveland) came to install the new countertops. However, there was poor communication and coordination between Carpet Exchange and Stoneworks. For awhile, no one could tell me who was going to remove the oven or whether I would have to pay someone else to remove it. Although the templater and/or the person who removed the old countertop may have noticed the nice fitted cut-outs for the front edge of the oven in the old island countertop, no one told me that the cut-out for the oven done on-site by the countertop installers would be cruder and not fit the front edge of the oven as well. The day of the job, after calling to say they'd be late, the Stonework workers arrived with only 2 of the 4 countertop components: they were missing one of the countertops and had no backsplashes. When I asked about the template for the 3rd countertop, they had no idea where it might be, so they had to measure anew for the 3rd countertop and call to have it cut immediately (it was delivered later that afternoon). On the bright side, getting the backsplashes cut that day allowed them to be extended a little, to cover the slight wall damage about the sink done by the countertop remover. The installers had to add a lot of shims for the island countertop to create a level surface for the new countertop. I understand the need for shimmimg, but was unhappy at the crudeness of some of the shims (some were broke in half by hand, leaving uneven jagged edges protruding underneath the new countertop. Later my husband added wood strips to cover the ugly shims.) Although we had been told by Carpet Exchange that we would NOT need supports (dowels) under the slightly enlarged countertops, the installers told us that we did need them along one edge of the island countertop. As the guy who came right after the countertops were in, to install the sink and move back the oven, was already there, we did not have him move back the oven while he was there so that my husband could run out to buy and then install the dowels. But when we slid the oven back in ourselves, there was a slight uneven gap between the back of the oven and the cut opening of the countertop (the installers did the cut while they were here). On another note, I had a difficult time figuring out the itemized bill I was emailed from Carpet Exchange - what were all the additional charges for?  I should note that some of the problems I had could have been related to how the original countertop order was written up at Carpet Exchange, as  I was at the store the first day of the September flooding, and I think that the person who wrote up our order did not usually prepare orders on the computer.

At the time I used Carpet Exchange, every flooring store in Boulder was operating overtime following the historic Boulder flood.  Despite this, both the room measurer and the sales rep at the Boulder branch of Carpet Exchange took time with me and were informative and helpful.  The installers arrived promptly and replaced the damaged carpet and pad (one room only) quickly and competently.  I felt very satisfied with the job.

The salesman initially was very helpful. He worked with me on price and color. He let me take samples home. He was very, very good initially. After I made the decision to order the carpet, the salesman was sarcastic and rude.

Had to order desired carpet; took about a week to get in. Installer arrived as scheduled and did a good job. Cleaned up well and removed old carpet.

The purchase went well, the installers were a bit on the crude side in some of their conversations during install, and a Caucasian installer treated his Hispanic helper with a bit of disdain . . . even though it was obvious that the Hispanic man was the far more professional and skilled of the two. Other than leaving marks and a few holes in our floor trim (which is byproduct of the installation process) which I had to patch and paint myself, the job was well done.

Friends recommended Carpet Exchange. We visited a few times and immediately had a bad feeling as it seemed each salesperson was competing for our business. When asking questions about carpet and rugs we were told there wasn't much difference and to go with a color and style we liked. Very unhelpful. We did our own research and selected a carpet we believed was priced well. Salesperson couldn't distinguish between different pads. The installer was a nice guy but we could hear him yelling that Carpet Exchange hadn't provided him with enough carpet for the job. One stair looked like it had a different texture from the others and we've asked for a replacement. Three days later and we haven't heard back. They have a store in Boulder but it was a hassle having anything delivered to that store. We were told we'd have to drive 30 minutes away to pick up tile and a rug. I had to pressure them to perform. Not a great customer service experience.

It went extremely well. The sales staff was very helpful and provided the necessary carpet samples and guidance for first time carpet buyers. The sales staff (Cindy) also was extremely attentive to our time crunch as the holidays were fast approaching and the carpet we ordered had to be shipped in. Cindy was able to get the carpet ordered delivered and installed in just over a week! Installation was timely and very professional as well.

The installation was done on schedule without disruption of other painting and flooring contractors.

The staff was friendly and courteous. Work was done in a timely, and efficient manner.

The sales consultant was pleasant, courteous and obviously interested in finding us the correct product. She knew her stock and the particular qualities of each type of material. She made sure we got what we needed, and was conscientious in keeping us informed on our order - it was a special order. The rug arrived a few days after the deadline, but we were called about the delay.

MY OVERALL EXPERIENCE WITH CARPET EXCHANGE WAS GREAT. AFTER THEY INSTALLED THE CARPET IT LOOKED GREAT AND WAS SO COZY. I HIGHLY RECOMMEND CARPET EXCHANGE BECAUSE IT WAS GREAT SATISFACTORY AND GREAT PRICES.

THE SALES REPRESENTATIVE WAS VERY FRIENDLY, HELPFUL AND COURTEOUS. THEY WERE VERY ACCOMMODATING, LETTING US USE A VARIETY OF CARPET SAMPLES TO MAKE OUR SELECTION.

THE WORKERS WERE POLITE AND TIMELY. THEY GOT THE JOB OF INSTALLING DONE TIMELY. IT WAS A FAIR PRICE AND CUSTOMER SERVICE WAS FAIR TO GOOD. POLITE SALES PEOPLE.

WE WORKED WITH THE SALESMAN, BRIAN TROXELL, AT THE CARPET EXCHANGE. WE HAD LOOKED AROUND AT SEVERAL STORES, AND FOUND THAT HE WAS THE MOST KNOWLEDGEABLE. HE WAS VERY ATTENTIVE IN HELPING US CHOOSE A CARPET THAT MET OUR NEEDS.