Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Platte River Hardwood Floors

Hardwood Flooring Sales and Installation

Reviews

3.54 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%


Rating CategoryRating out of 5
quality
3.7
value
4.7
professionalism
3.5
responsiveness
3.5
punctuality
4.4
Showing 1-4 of 4 reviews

pat B.
03/2020
5.0
hardwood floor
  + -1 more
Professional, Courteous, Very Conscious of our home and ON TIME!!!! They came in on Thursday, started work and knocked out the sanding, staining and 3 coats of urethane; the floors look great!! Highly recommend them and will definitely use them again when we install additional hardwood floors as we continue to renovate.
Description of Work: Refinished hardwood floors

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,600

Lauri K.
07/2014
1.0
hardwood floor
  + -1 more
The work was not performed
Description of Work: The provider gave an estimate but w/o materials. He said I should buy what I want. I authorized the work and bought the materials. For SEVEN MONTHS my tenant and myself tried to get the work scheduled. Ultimately he said he would not do the work because the job is too small. He referred me to someone else and then hung up before we finished the conversation. The lack of professionalism is unbelievable.

Rating CategoryRating out of 5
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$550

Sean M.
09/2013
1.0
hardwood floor
  + -1 more
Very poorly. Almost immediately after signing the contract, he began whining about his workers and being overloaded. Given that we were in the midst of a major remodel, he complained incessantly about the working conditions and criticized us, the homeowners, for our lack of project management skills. He had agreed to move our furniture in the beginning, but whined about that every day that he was on the project. After the floor was largely installed, but with significant work remaining, he demanded payment and quickly became confrontational. I understand now why that is: the floor is buckling everywhere. Here's the thing - even if it is the product, which is totally feasible, our experiences with him have been completely unprofessional. He's not working with us to try and resolve the situation, he's simply washing his hands and saying he has no culpability. I strongly advise against hiring him. But if you do, demand a detailed contract and a thorough warranty. Talk through what happens in the event of a product failure. As it is, we paid $2,500 for floors that are a trip hazard and truly dangerous. I think it's highly likely we end up in court.
Description of Work: I wanted to like Chris. My initial experience during the sales process left me with a really positive impression. But almost immediately following the first payment, things started to go downhill. He installed roughly 1,000 square feet of laminate flooring for us, which is now buckling throughout the entire house. He missed appointments to look at the issue and ducked our calls and emails until I threatened legal action. Granted we purchased a really discounted product, we specifically asked if he had any concerns about using it. At the time he said he didn't, but he's singing a different tune now, entirely blaming the product without even looking at it.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$2,000

Response from Platte River Hardwood Floors
There is always more than one version of a story, but many of these details you have stated are not true. You should not purchase laminate flooring for $0.39/sq. ft. and expect high quality. This was expressed to you all along. Your very heavy furniture and 5 dogs,( which were not even put up during the installation process) have probably already worn down the cheap product. The fact that there was a complaint about working conditions and project management skills, would be the 5 dogs that ran through while the men were trying to work,and possibly the clothes and bedding that they had to move along with the furniture. Since you were the one who purchased the product (which is unlike the majority of our jobs), you were suppose to have called the company where you purchased the laminate from, and had a rep come look to begin with, especially when Chris told you that was what you needed to do to begin a remedy. We have spoken to someone at Lumber Liquidators ourselves regarding the product you used, and received feedback backing our claim. You have also stated to us that your goal is to "ruin us online", not to fix the problem, it seems. There was also no completion of payment.

Susan F.
05/2013
5.0
hardwood floor
  + -1 more
I have received another estimate that was about 50% more than his' estimate. He was excellent. He was on time. The job he did was incredible. I thought he gave a fair price based on the other estimate I received. He did it within the time frame that he said. He was very professional.
Description of Work: Platte River Hardwood Floors redid a hardwood floor in a rental property I have.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

    Contact information

    Denver, Bailey, CO 80421


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Hardwood Flooring Sales and Installation

    FAQ

    Platte River Hardwood Floors is currently rated 3.5 overall out of 5.
    No, Platte River Hardwood Floors does not offer free project estimates.
    No, Platte River Hardwood Floors does not offer eco-friendly accreditations.
    No, Platte River Hardwood Floors does not offer a senior discount.
    No, Platte River Hardwood Floors does not offer emergency services.
    No, Platte River Hardwood Floors does not offer warranties.

    Contact information

    Denver, Bailey, CO 80421