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Flood Response

Founded 1994 • With Angi since November 2010

4.0

(11) Verified Reviews

Description

Free Assessments. The local industry leader with over 25 years’ experience in Emergency Disaster Response specializing in Water Damage, Sewage Clean-up, Structural Drying, Mold Remediation, Fire and Smoke Clean-up. We assist you in the process of managing your damage, 24 Hours a Day, 7 Days a Week. We offer quality customer service and ensure a 1 hour response time. The highly trained, professional, uniformed personnel evaluates your situation, assists you in selecting the proper process and solution, implements the process on your behalf and monitors the progress to the desired result. Ask about the “No Conflict Policy” 3 reasons to CHOOSE Flood Response: 1. FAST – we respond to you within the hour of your call. 2. We empower you with your own Customer Bill of Rights. 3. We work for you not the Insurance company...

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Verified Reviews

A few reviews for this pro...
5.0

10/10/2013

They came out to our home within one hour of us calling and we're very professional. They stayed within our agreed amount helped us work with our insurance company and cleaned up our home in a timely matter!! There staff was very friendly and helpful!

Description of Work
They came out for a flood in my home

Category water damage restoration,mold removal

1.0

09/19/2013

The company made an agreement with me to pack/clean/return the contents of my home after an dimmer switch electrical fire.They assured me they could do the job within the funds that the insurance company was providing me. They took possession of the contents of my home, I had to move out of my home and a restoration job that should have been done within 2-3. Weeks has continued to drag on for 4 mo...

Description of Work
Misrepresented the service

Category water damage restoration,mold removal

Service Provider Response

Flood Response has delayed responding to the negative review forwarded by [removed member name] as we have made repeated attempts to resolve this matter since last September. We occasionally have an impossible customer who despite our best efforts we cannot accommodate. However, [removed member name] is far outside this area as she has deliberately and consistently made false and demeaning stateme...
4.0

07/08/2013

All the work was fine, except the demo work was a a little agressive in demolishing 4 major cabinets

Description of Work
In response to a suspected water leak in a wall, removed cabinets and drywall to find the source of the leak. Provided mold clean up and sealant to meet testing requirements

Category water damage restoration,mold removal

2.0

07/03/2013

We contacted this company after finding out that our vacant rental property had a water heater leak that caused significant water damage and subsequent mold in garage. We emphasized to the importance of completing the job in a timely fashion. I went to property to do a progress check only to find that they were not starting until 10am, of course breaking for lunch, and then leaving at 1pm-2pm. Thi...

Description of Work
Remediation of mold due to water heater leak.

Category mold removal

1.0

05/24/2013

I came home from Los Angeles to find my Palm Springs mobile home had flooded from a broken water supply line in a bathroom. FLOOD RESPONSE had the biggest ad in the yellow pages and I called them. An insurance adjustor from my insurer came the next morning and evaluated the damage, before the water removal began. FLOOD RESPONSE arrived promptly and started removing water from the carpets and then ...

Description of Work
I reviewed this company previously, just as their work ended and before I was to discover that they did not perform the work they were hired to perform, that their failure to remove the waterlogged ducts from under my mobile home resulted in further, ruinous damage to the floors and underside of my house. Yes, I said in my first review that they were helpful but seemed to be wanting to extend the limits of the job to include work that would be handled by other services. Like so many victims of water damage or fire, I was inexperienced and had no idea exactly how one could be taken advantage of. They were very quick to get papers signed that protected their responsibility, but slow to perform the work that would protect the customer.

Category water damage restoration

Service Provider Response

Dear Client, It's with great concern to us that you have found yourself unhappy with our services. It also comes to us as surprise. As you noted, originally you posted an overall positive and balanced review of our services. We have investigated your claims thoroughly and have found the following: On the first day of arrival the technicians removed what is known as the belly band and wet insulatio...

    Services Offered

    Services Include: Residential, Commercial and Industrial Emergency Water Removal, Mold Removal & Remediation, Fire & Smoke Damage Clean-Up, Soot Removal, Deodorization, Structural Drying, Dehumidification, Sewage Extraction, Removal and Cleaning

    Services Not Offered

    Hauling, fencing, demolition debris removal, moving & storage

    General Information
    Free Estimates
    Ask for details
    Payment Options
    Discover, MasterCard, Visa, Financing Available
    Senior Discount
    5%
    Emergency Service
    Yes
    Warranties
    Ask for details