Flood Response

unknown

They came out to our home within one hour of us calling and we're very professional. They stayed within our agreed amount helped us work with our insurance company and cleaned up our home in a timely matter!! There staff was very friendly and helpful!

All the work was fine, except the demo work was a a little agressive in demolishing 4 major cabinets

We contacted this company after finding out that our vacant rental property had a water heater leak that caused significant water damage and subsequent mold in garage.  We emphasized to the importance of completing the job in a timely fashion.  I went to property to do a progress check only to find that they were not starting until 10am, of course breaking for lunch, and then leaving at 1pm-2pm.  This was witnessed by my tenant and then by myself.  When I called to question this work schedule, I was told that because they were driving an hour and a half to and from that they would arrive and leave early to make sure service men stay within their work day hours.  This would have been an important detail to mention prior to starting the job as we would have gone with a different company.  I was very annoyed by this, as I mentioned, time was an issue.  We had tenants in the house and each day we were inconveniencing them and crediting them prorated rent.  When  I questioned this, they would simply reply with line about the area having to dry and that they couldn't do anything about that.  I was on site, as I mentioned, and could see that they could have exposed saturated areas to expedite the drying process instead of taking several days to do what could easily have been done in one day.  I have been a property owner and manager for many years and I am very aware at this point about timelines.  I found it very frustrating that they assumed they could pass on nonsense to me, assuming I didn't know better.  Secondly, I found their contract to be deceiving.  They had included a clause that stated if they had to take additional trips out to the property that they would charge an additional fee which turned out to be in hundreds.  With their modified work schedule, of course they were going to make "additional trips".  Finally, they kept insisting that there was "visible mold" the required additional work at, of course. an additional fee to demo and treat.  I was pregnant at the time.  I felt at the time that they were taking advantage of the fact and they kept stressing that it was not safe for me to go and visualize the "visible mold"  My husband and I work in the medical field and highly qualified and educated about the health risks.  With proper precautions and limited exposure, I went in and inspected the suspected site for myself.  As I suspected, no VISIBLE mold.  I even took photos to document as such.  When I refused to do the recommended work and requested to do a sample  testing to ensure the area was free of mold, I was told I "MUST" sign a release of liability for the company because of the "visible mold".  I refused because, to their surprise, I visualized the suspected site with their own employee.  I had him point out areas of "visible" mold.  Even he could not point out mold.  He stated that it "may" be present. Hence the sample test.  I agreed to sign something releasing of liability due to their recommendation but i did refuse to sign something stating that there was visible mold when I saw for myself that there was not.  The sample mold testing confirmed as much.  I found management of this company to be very unprofessional.  Micha Ballesteros, in particular, was extremely rude.  I shocked at the tone she uses to deal with customers.  She seemed very annoyed that I was refusing to sign the release as it was written with the words "visible mold".  I explained to her that as a property manager/owner that we COULD NOT sign a document stating that there was visible mold and that we were refusing to repair it.  Legally, that was not an option.  Especially, because the  mold report results showed that the area was free of mold.  BTW, they claim to have a "third party" Mold testing specialist. Due to their extremely shady business practices, we decided to hire our own independent mold testing that we also got off angie's list.  I was extremely disappointed by the unethical practices of this company.  I'm sure if it is and industry wide issue but I they seemed to use a lot of scare tactics because most people are so terrified when they hear mold that they don't question the cost.  Otherwise, I will say that the actual workers on site were very pleasant. They were just following rules of this dubious company.  

I came home from Los Angeles to find my Palm Springs mobile home had flooded from a broken water supply line in a bathroom.  FLOOD RESPONSE had the biggest ad in the yellow pages and I called them.  An insurance adjustor from my insurer came the next morning and evaluated the damage, before the water removal began. FLOOD RESPONSE arrived promptly and started removing water from the carpets and then cutting the carpets and removing the baseboards. Workers removed books from three large bookcases and stacked boxes in the driest area of the house. Furniture was moved to that area also.  They set up driers and exhaust fans, removed the doors and bathroom cabinets, etc. This drying out process took place over a period of 4 or 5 days,  Appointments were made by me for contractors to come and evaluate the repairs and I was arranging for the contents of the house to be removed in order to begin restoration. When contractors were able to see the damage it was pointed out to me that the sub floor inside was still wet and cost could not be evaluated until it was completely dry. A mobile home contractor went beneath the house and found that none of the water-logged insulation had been removed and the entire duct system had retained a huge volume of water for almost a month, creating extremely unsafe conditions. It took another company and 2 more specialists to perform what should have been done by FLOOD RESPONSE immediately upon arrival at my house. I received a copy of their bill from my Insurance Company and FR billed them for this service they not only DID NOT PERFORM but which caused even greater damage over the long period the water remained where it was. FLOOD RESPONSE has only one thing going for them and that is that they have the largest ad in the yellow pages. I have pictures of the wet ducts removed more than 3 weeks after they claimed to have removed them.

From the start of the proposal stage of the project to the completion of the removal, everything went smoothly. 
We paid a deposit for the project via credit card the day the removal began and the remainder of the bill the day the project was completed. 
Then, we started to receive calls that the bill wasn't paid. The person we were dealing initially was very rude and difficult to work with. 
We spoke to the owner and the person we spoke with initially, and they were very helpful and offered us a discount. 
Now the bill has been confirmed paid and we would recommend working with them again. Just hold on to your receipts when you pay!

My overall experience with them was good.

They followed up specifically with another company.  Carlos was the guy who was helping me with all my stuff.  He was very responsive.  He didn’t go over the quote at all.  Overall, I was very happy with them.  I would highly recommend them and use them again in the future if need be.    

They are extremely friendly and accommodating. They gave me the lowest estimate. They guarantee their work and when they come back for the inspection and find mold they will do it again. They do their work and stand by it. They followed up well. They are very efficient. They are here when they say they are going to be here. If they get delayed, they let me know about that. They gave me the best price and the best warrantee. They were top notch.

I came home at 11 pm to water pouring out my front door. Someone mistakenly left the water in a sink because they were watering a plant. After of course losing my mind and looking around the chaos 2 rooms were completely soaked and all my stuff needed to be moved. I called Flood Response and they arrived within the hour. Their technicians were professionally uniformed (even though it was so late), knowledgable, helpful and thorough. They started working immediately, 3 of them started moving all my things and the others started removing the water. Once the standing water was removed they placed equipment to help dry out the walls. The ladies in the office were very helpful finding us a room to stay in so we could get some sound sleep, because the equipment is pretty noisy and has to stay on throughout the night and day. All we cared about was getting everything dry and back to normal. They communicated with us throughout the whole process.