All of my work comes from referral. I don't advertise. One client tells a potential client that they had a good experience and so on. I work mostly in one small town. There's not much wiggle room for mistakes. This unhappy person is an example of the one in a million people that businesses dread working with: someone unable to handle unforeseen problems in any productive fashion. Please notice that she is writing about CONSTRUCTION work. My ARCHITECTURE company, my design work, is not mentioned once. As the architect I designed and drew up a 1200 s.f. addition for the owner (not the person who wrote this negative review).The building is on a hillside lot and the soil is so bad it required a soils and geotechnical review. The original 1200 s.f. house should have been condemned since it was built as an un-reinforced masonry structure, concrete blocks just stacked on each other with no concrete or steel inside. I ran into many hurdles during this remodel. The city took a year to review the drawings and when the design was finished the bids were DOUBLE what the owner wanted to spend which, in my view, was an unreasonable amount. The three people I introduced them to, all very capable local contractors, gave them bids that seemed appropriate to me and I said so. The owner was constantly looking to make things cheaper and to bring the price down even if it meant losing some of the quality I'd designed into the project. During the first months of the project the owner died and I was left to deal with the person who wrote this nasty review. She'd never built or designed anything before and here we were looking at a hillside house sitting on horrible soil with Haiti quality existing construction. The soils engineer insisted that the entire lot, from side property line to side property line be excavated down until he said "stop" which turned out to be eight feet! At this point my client, facing a significant increase in an already strained budget asked how to maintain the original budget and I suggested they go to a "time and materials" method of paying for construction work so they could find their own (mostly) used materials, or bid out work to people they felt were cheaper. They did all their own cabinetry, painting, tile work, drywall finishing, some flooring, some outside excavation for potential water intrusion, fences, etc..She was hell bent on doing it on the cheap. As the architect, I assisted this client in selecting the soils engineer and coordinating with him to the satisfaction of the city requirements, an extra I did for free. I made sure the existing building was reinforced with concrete and steel so it wouldn't collapse in an earthquake by coordinating with a structural engineer and got the appropriate permits from the city all of which I did for free. Instead of my own kitchen design the owner gave the design to a cabinet builder who then designed something the owner didn't want (once she saw it built) because they got the range size wrong which meant the cabinets didn't fit. The electrician on the site couldn't keep up with the changes and so by the end there was a wire sticking out of the wall where the under cabinet lighting should have been but there was no longer any cabinet in that spot because she had designed it out! All of this was done under her supervision. There were endless small mistakes that were a function of meddling, mis-communication and above all, a very difficult project. Every second of this project was dripping in this emotional, panic stricken, unhappy angst which colored every decision and ultimately made for a bad project. I have many happy architectural clients who can tell you about my work. They will gladly give you an ACCURATE depiction of my abilities. I am absolutely positive that the design work I did for this client turned out very nice and I will eventually post pictures of this work on my web site.(This person has no web site to post pictures as she states; just another of many fabrications.) The 1922 existing structure sits thirty feet from the street in a very unpretentious way, a concrete block and steel window Spanish style home with a little portico at the entry and a two piece tile roof done in the historical fashion, not "s" tile, the way tract housing is done. A very cute and simple house. To this I was asked to double the square footage. This meant burying a short garage at the very back of the property which required excavation right at the property line and a long, below grade concrete driveway. The addition extended out the back from a tiny kitchen which opened up to a voluminous ten foot high family room. The 6x12 beams of this twenty foot wide twenty four foot deep great room are bounded on one side by French doors that look into the back yard and up the hill side slope which extends a couple hundred feet. On the other side is a large fireplace and on the driveway side a beautiful, recycled arched door with sidelights. All of these items, the French doors, the firebox, the arched door and all of the framing for the addition, were recycled. This is a colossal effort for any designer: source a product that fits a custom situation such that it is also less expensive to build. Most people not familiar with this industry believe that if the product is used or recycled it should be cheaper to buy and install. This is generally not the case if you include the effort to source it and find the kind of labor required to install it as specified. Add to this a client who wanted control of the finishes and had such high expectations while holding such an unreasonable budget in mind then you have what amounts to this kind of review. During construction it did not help to have the rain blast away at the unfinished project. Although "dried in", in other words sufficiently protected, the final exterior concrete work, which would ultimately have shunted the water from the hill to the street in front, was not in place yet. As a result, the owner felt it necessary to hire a subcontractor who made his own design proclamations which my client decided to follow at extreme expense. This was typical of the project: 1.Architect recommends one method and gets permits for this work, 2.Owner decides to do it their way and asks several other people their opinion, selects most expensive alternative and 3.blames architect for cost over runs and shoddy construction methods. Here's another example of project problems because of this persons interference. As the architect, I write the specifications for the quality of the material installation i.e. stucco should be sand finish or steel troweled finish. Since the project had such a low budget and since the addition was at the rear of the site, the stucco finish was specified to be "sand finish". This is not smooth, not lumpy, just flat but with sand bits on the surface. When the final coat went on the owner complained about the finish not being what she wanted. I explained what I've just written above which is when the threats about lawsuits and Angie's list harassment came out. This person, her mother in law, her husband and a lawyer then started emailing and phoning me, threatening me to do the project the way they wanted, or else. I caved in and had another finish coat put on the addition in a smooth finish at my expense. Most architects would just quit and go to court allowing their insurance to pay to fight these people off but I wanted to finish it. To further illustrate her lack of understanding about this process and what it meant to her budget she hired a tile installer and tried to supervise. This was just too hard for her. I helped source the tile, drove miles with this person to look at deals for seconds and find sales or even Habitat for Humanity materials. A perfect lesson in "no good deed goes unpunished" for sure, although this person would not call what my wife and I did for her a good deed. In addition to all of the hand wringing over whether or not I, as the architect, was doing right by her, there was the subtext of trying to make this addition "green". I found used windows, doors, fireboxes, tile, fixtures, cabinets, faucets, tubs, shower heads, sinks, ovens, pipe, chandeliers, etc. It wasn't just interior design work, it was finding design appropriate finishes that could be used in her restricted budget and then have them installed in a custom way that looked better than whatever magazine this person happened to be worshiping at the moment. I'd call this beyond the call of duty. In addition, I had all of the framing, the huge exposed beams, all of the studs and joists posts, and flooring custom milled from recycled products and approved by the city engineer at no additional cost. Who does all that and stays within budget? The cost over runs were a function of 1. the huge amount of excavation that was not in the original bid, 2.the effort to bring the existing concrete block house up to today's codes with new steel and concrete, also not in the budget 3. the misunderstanding about the quality level that the original budget dictated and the change in finishes made by the owner. The entire project was tainted by the death of the owner, the death of another project participant living in this house, the low level of understanding about construction by this person and finally the willingness to blame others for problems that were a part of this particular and unusual project. I get all of my work by referral and I live in a very small community where I do 90% of my work. This project represents an aberration due primarily to the inability of this person to understand the complex and unforeseen problems. Talk to my other clients, visit my website, walk through some of my projects and please call if you want more information about what you read here.