RUSSELL'S FURNITURE

We had a great experience dealing with Richard! He went above and beyond the customer experience we were expecting to have.

We came to buy bedroom furniture. It just so happened to be on a weekend where all inventory had to go as the building (location for 50 years) is being shut down to build apartments. I don't know where they are going to move to, but I will find and buy from them again. Our salesman Frank was extremely personable and helpful. Was not too pushy, left us alone to view stuff, made some suggestions, and checked in on us here and there. The place was PACKED yet there was Frank every 20 min or so to check in on us and make sure we were enjoying our buying experience. We finally decided on a suite, Frank got the papers wrote up (actually cheaper than he originally said it would be, including the 5 year warranty) and we were settled up in 20 minutes after that. Very easy purchase and friendly environment. Felt a bit like a used car lot but Frank was VERY good at his job and not pushy or arrogant. He was so helpful that I would buy directly from him again. Thanks Frank and thanks Russel (who we also met and was very nice).

Prior to shopping at Russell's Furniture, I would have rated furniture shopping right up there with car shopping or a root canal on the scale of frustration and pain. It's still not in my top ten favorite activities, but Russell's made it much more bearable. I had researched furniture and furniture retailers on the net, but I had forgotten about Russell's until I read in a Yelp review about how someone bought from Lazy-Boy, but if they had it to do over, they would've gone down the street to Russell's. So we checked out Lazy-Boy and went down the street to Russell's. Our salesman, Danko, (he looked too young to be so knowledgeable) was very patient and helpful. He knows the products very well. He listened to our needs and was able to show us exactly what we were looking for. A week later we came back and bought the recliner/lift chair, and the Flexsteel couch and loveseat (made in USA). I made sure Danko was working and that we purchased our furniture from him. He spent a long time with us and after all, they get paid on commission. We bought the tables, etc. elsewhere because we liked them, but that is another story. We had gone to nearly a dozen furniture stores before deciding. We were very particular in our choices as we don't plan to buy another living room set again. By the time we got to Russell's, we were pretty tired of sitting on one after another couch, trying to find one that was comfortable yet well-constructed. Danko flipped one over to show us how well the Flexsteel couches were constructed. He also knew everything about the recliner/lift chair that we wanted. Delivery was whenever we wanted. We waited a week because we had to get rid of our old furniture first. The delivery was expensive ($200), but they had to assemble the couch and loveseat, so it was worth it. Russell's gave us a 3 hour window, but because someone cancelled and they were already in the area, they called us and delivery took place early. The delivery men were careful not to scratch our wood floors and they quickly assembled the furniture. Overall it was a pleasant experience. I would highly recommend Russell's furniture. Ask for their salesman, Danko, in particular.

There was one salesmen I spoke with. I think he might have been the manager. He was very responsive to my needs. I was pleased with the service overall. They had a mid-range variety of furniture.

Wide selection of furniture to choose from, excellent in store assistance. Repair process takes too long to be completed. Would make another purchase from Russell's.

I love Russell's! It is a great store. We have been married 46 years and most of our furniture has come from there. Mr. Russell knows what he is doing when buying furniture. He has been there forever. He knows quality. Mr. Russell is always there. On the weekends he passes out cookies. He is very personable and has a knowledgeable staff, which is important. You can feel confident when you go in there that you are going to be taken care of. I have never had a bad experience there.

The experience went really good. The owner and all of the people that work there are great. We got a really good deal with them. They are very good. They came and put the furniture in our house and disposed of all of the boxes which was nice. We would use them again in the future.

The drivers were very helpful and nice. However, their instructions were to get final payment (but my wife and I were at work). I had contacted the company from my work and explained that we were expecting them on Thursday. They (Katie) had insisted that they were to be there today (Tuesday). Katie became somewhat rude and said the manager that did the scheduling was not there today. She was very stern with me and in return I with her. "Did you read your contract, COD (cash on delivery). Yes, I agree, but not two days early and before we could inspect the couch. They charged my credit card that was on file without my approval. Bottom line is we feel that they were not interested in customer satisaction. They wanted their money. Again, we were pleased with the sales person and couch. The problem was at delivery and Katie. We don't plan on returning which is unfortunate.

I got good quality furniture made of solid wood. Prices are a bit high, but check out their outlet store on Stevens Creek and Saratoga for better deals.

I had a horrible experience dealing with this company. I felt that the employees were very bad. We bought the furniture from the company and they delivered the wrong furniture. It was not what we had purchased but they would not return it. My wife is currently writing the better business bureau.

HAD TO SPECIAL ORDER AS ITEMS WERE NOT IN STOCK. ITEMS ALL CAME TOGETHER AND I WAS IMPRESSED THEY ASKED IF I HAD HARD WOOD OR CARPET. BEFORE ITEMS WERE BOUGHT INTO MY HOME PADS WHERE PLACED ON THE BOTTOM OF ALL THE PIECES, SO AS TO NOT DAMAGE MY FLOORS. GREAT SERVICE.