BAY ALARM CO

Took some time to help me understand that their equipment was not capable on the AT&T service. This is a common item, and either Bay Alarms is just catching up, or they do not have a solution yet.
Wireless unit is in the garage, clean installation.
Installation was fine. Time to complete was about an hour.
Professional staff.

the alarm went off because we had a guest who didn't know not to open garage door until it was disarmed. Bay called to make sure we were OK . It was within a min from the time the alarm went off.

unknown

We had a whole house alarm system installed. The house was pre-wired for an alarm system, so the actual install was very smooth. The sales process was interesting. After reviewing what I wanted, the negotiation began. We manged to reach an agreement and they threw in fire detectors (over and above our house detectors) with monitoring and dropped the monthly monitoring fee a bit. Don't be afraid to negotiate on price. The installation process was very smooth. My tech was knowledgeable and professional. After about two years of service the alarm system developed a "signal" fault - meaning the cell signal received by the controller was not strong enough. After trying to trouble shoot over the phone a tech was sent out. He tried to resolve the issue, but determined that the receiver needed to be replaced. Unfortunately the receiver I had was not being made anymore and an "upgrade" was required. After a quick call to the sales supervisor I was able to work a deal by paying for the upgraded unit, but they would pay the labor and the truck roll.

Things went great. The installer knew what he was doing and finished in a few hours.

We refused to give all this info, so they required that we pay for the full 3 years of monitoring as well as for the alarm system up front. We signed up and then cancelled the contract within the 3 days allotted by the State of California, because they used questionable tactics and did not state up front what the conditions of the contract were, and we felt that the conditions were unacceptable. If you use Bay Alarm, you should try to get them to confirm the install date they give you, because they changed ours after the contract was written. While we had some issues with getting ADT's system installed, nothing is required up front for the monthly monitoring service. No personal information was requested. Their contract is for 2 years and has a cancellation provision. You have 6 months to cancel without a charge. They are nationwide, so if you leave the area, you should still be able to get the monitoring service. We chose ADT, and the alarm system works great. See ADT for details.

THIS COMPANY IS THE BEST IN CALIFORNIA. IF A FALSE ALARM GOES OFF SOMEONE IS RIGHT THERE TO ASSIST ME. THE ALARM WAS INSTALLED VERY NEATLY. I HAVE NOT HAD ANY PROBLEMS WITH ANY STRANGERS.

THEY ARE VERY PRO ACTIVE AND VERY HELPFUL. THEY DID THE JOB IN A VERY TIMELY MANNER AND WERE VERY PROFESSIONAL ABOUT THEMSELVES. THEY WERE VERY PLEASANT TO DO BUSINESS WITH.

OUTSTANDING CUSTOMER SERVICE, INCLUDING THE FEW TIMES WE HAD FALSE ALERTS.

THEIR PRICING WAS COMPETITIVE WITH SEVERAL OTHER COMPANIES WE CALLED. THE MONTHLY CHARGE FOR BEING MONITORED IS $35. INSTALLATION WAS DONE QUICKLY AND NEATLY. WE FIRST HAD IT INSTALLED WITH THEM SNAKING THE WIRES THROUGH THE WALLS. LATER, THEY RETURNED AND WIRED WITH OPEN WALLS DURING A REMODEL WHICH WAS ANOTHER CHARGE BUT EASIER TO DO. ANY SERVICE CALLS HAVE GIVEN ME A 3 HOUR WINDOW AND THEIR TROUBLE SHOOTING IS DONE QUICKLY AND NEATLY. THE MONITORING SYSTEM WORKS WELL.