Ecowater Systems

California San Jose Ecowater System/Management is a scam so beware—complete regret. I have never been so dissatisfied with a product or customer service. Detailed information below: Product Bought: 02/12/2020 (RO Filter and a water softener -$5000) First Issue 09/02/2020: RO filter stops working (6 months after the installation) Resolution: The technician comes and replaces the filter stating that the filter got bad. No service fee charged, no filter replacement fee charged. Second Issue: 12/05/2020: RO Filter again stops working (3 months after the second filter was put). This is 9 months after the installation. Resolution: The technician comes home and finds out the same issue, and replaces the filter again. This time Mr. Joseph G informs me that I need to pay $ 108 for the filter + $35 for labor charges + $140 as trip charges. Conversation: Me: It has not even been a year, and your system has failed twice. The technician that came 3 months back did not charge either labor or filter replacement or trip charges. Now you are asking me to pay for these. Technician: I spoke to my supervisor Mr Lloyd, and he said not to charge filter replacement charges. However, I need to pay $169 as trip charges with labor and sanitization fee. Me: I don't think you should charge me for a system that has gone bad twice in a year. As a consumer, I cannot keep paying $169 every time your technician comes. I will have to speak to someone from the company to understand why I am being charged unnecessarily. If the system goes bad again in 3 months, you cannot ask me to pay $169 again. (I call the customer service center, and the receptionist says she is not someone who can make any decisions, but I need to speak to Lloyd, who is the supervisor. I ask Joseph to connect me, and I tell him that I will only pay after speaking to your supervisor. He did not connect me till the end and threatened to take away the filters that he replaced. I was furious about this, and I asked him to leave the bill here to dispute this with the company. ) The technician Joseph till the end, did not connect me and also didn't have a guarantee if the RO filter will not spoil for the entire year after he replaces it. I told him I could not pay till I have a proper explanation about why I am being charged for no fault of mine, for a system that is not even 1 year old. Mr. Joseph threatened me again and removed all my systems, and went away. I have a video shoot of this entire situation and will post it soon. I was terrified by this experience and never ever want anyone to experience this. IF you ever plan to purchase any of their systems, please contact me at [email protected] so that I can tell you ow these guys have ruined my faith as a customer. Resolution from my end: I have left a voicemail for Mr. LLoyd and haven't heard back yet. I originally bought this system from Costco and informed them about this harrowing experience.

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I signed up with them at Costco and really enjoyed talking to them.  They arrived on time and were very knowledgeable.   They offered a free water test, and I might get a water softer from them in the future.  I am loving the water filter system they added to my home, my water taste great and I don't have to replace the filter often.  It's a little pricey, but you get what you pay for.

We really like it a lot. We haven't had to worry about it at all. It was $5000 for the complete system. There's no monthly charge and it has a life time warranty. It's a premium product for a relatively premium price. It completely solved our obnoxious hard water problem. They set up exactly when they said they would install it.

Our sales representative Martine Silvas was both courteous and highly knowledgeable. After listening to what my wife and I were looking to accomplish, she then provided us with a system that best meet our needs. We chose a water softner system to help remove the heavy minerals from our water here in Riverside County and a reverse osmosis water filter system to make our water both taste better and safer to drink.
Once we had picked out the system that met our needs, a installation technician arrived and installed both the water softner and reverse osmosis water filter in one afternoon. The technician was cleanly dressed, courteous and highly professional. My wife and I asked him a lot of questions about the best place to run pipes for drainage for the water softner system and he installed both systems exactly where we asked him to. The technician was thorough and cleaned up after he was done and we have not had a problem with the equipment.
Both our sales representative and installation technician were a pleasure to work with and I have no hesitation about recomending EcoWater of Southern California to anyone. Great price (especially if bought through Costco, due to discounts) and the quality so far seems to be very, very good.