T L Shield & Associates Inc

We had problems with this company on and off for several years. They had removed our elevator system and installed a new one for us several years ago. When they installed the new system the alarm didn't work correctly. You could only hear the alarm if you were inside the elevator. I asked them to give us the old alarm system back and they never did and they never repaired the one they installed so it could be heard outside of the elevator. The reason I finally decided to stop using them was because they had sent their technician John out but he wasn’t doing any work on the elevator and I actually had to ask him to leave. I had called and told the company this because John had gone back and told him he had performed services on the elevator and I was sent a bill. I let them know I didn’t want him to come back out to my house and that I shouldn’t have been charged. They told me that my next service would be free. It took around 6 months for them to call and set up an appointment because John was their main technician. So they finally had someone else come out to service the elevator but then sent me a bill. I had to show proof from old emails that I wasn’t supposed to pay and I took a while to get the problem taken care of and at this point they still never fixed my alarm so I decided to start looking for another company.

I thought he was doing a good job. I noticed he was laying on the ground and there were tapping sounds coming from the railing he was telling me he was changing the batteries. He was banging and beating on my chair swivelling it around in the middle of the stairs which I learned is not good for the chair. After about 15 minutes he went out to service my elevator. After he left, I tried the chair and it took me all the way up but when I went to go down, it was like the brakes went out. It slammed me to the bottom of the stairs. After the third time the chair quit working altogether. I went and checked my security cameras to see what kind of work had been done to my elevator. I noticed that he was not working but he was eating his lunch. He was eating some soup and spilled it in the elevator and left the mess. I called them back 4 times to set up appointments and they never showed, so I was basically trapped in my house. I decided to call another company, Gamburd. They came out and took a look at the work that had been done. They informed me you have to take the entire chair apart to be able to replace the batteries. They said the batteries had not been replaced since 2010, so I had been charged for battery replacement by TL, and never had a battery replaced. The tapping on the railing was TL trying to lube up the railing and it in turn was bad for the chair. Since the battery was so old and the lube was there, it eventually destroyed the motor. Since the motor was damaged the brakes didn't work that's why I slammed into the bottom of the stairs. Gamburd was so nice. They serviced all of my needs and really cut me a deal because the trouble I had been having. Gamburd was so kind and made me feel better about the situation.

They are very efficient and know how to service the elevators well. They come out immediately when you call them and are very conscientious of the work they do.