EcoPure Restoration

For the second time this year, we needed to call Josh Long and his team at Eco Pure to address a water leak in our home. After receiving excellent service in June 2019 due to a leak in our kitchen, we did not hesitate to call Josh when we had a second, unrelated incident in one of our bathrooms in December 2019. As with the first call, we give Eco Pure the highest rating for being responsive, knowledgeable, performing quality work and being respectful of our personal property. We were especially impressed at how quickly Eco Pure responded during the Christmas season, since our leak was discovered on December 23rd. Project specifics: After discovering a water leak in our upstairs bathroom, we called Josh, and he arrived with his team in less than two hours to evaluate the leak and set up fans and humidifier to start the drying process. At that time, Josh scheduled a date for the demo and showed up as expected on that scheduled date. When it was discovered that we needed plumbing services to prevent further damage, Josh contacted us quickly and due to his recommendations for plumbers, we were able to get the work completed within a few hours. The fans and humidifier were left in place for several days to ensure everything was dry. Josh called us a few days after his services were complete and paid for, just to check in that we were able to find someone to complete repairs. We are currently in process of hiring a dry wall installer to repair the damage and due to the diligence and quality of effort we observe by Josh and his team, we highly value any service providers recommendations by him. Throughout the entire process, Josh was very responsive and took the time to call us back quickly whenever we had questions. As a homeowner, overwhelmed with these unexpected situations, twice in one year, we were grateful to work with Eco Pure because we felt confident that the work was being done correctly. We would absolutely recommend Eco Pure and would hire them again if necessary.

We called EcoPure when we saw evidence of a leak in the ceiling below an upstairs toilet. Josh was out at our home within a couple hours with dryers and fans to begin the drying out process and closing off of the affected areas. Josh is a wonderful, honest and hardworking individual who is well-versed in the remedial process as well as working with insurance carriers. Can't imagine having to go through this process without him and his excellent crew of workers -- cabinet makers, painters, bacteria analysis people, flooring repair and restoration workers, etc. We hope we never need Josh's services again but for those who do -- we would certainly recommend you call EcoPure!

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