We take great pride our experience, expertise, quality, and customer service that we provide to meet the consumers' needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer a professional manner. Our reputation is based on service, safety, and quality, regardless of how large, or small, the job. We charge a minimal fee of same value as forwarded to this account for the lead. We also charge a minimal of $80 trip charge fee for arriving to the property on not performing any work. The fees are normal and are just to cover company costs. If you have any questions, you can call the Neptune company Phone # 855 758 6248. I have also notified homeadvisor of these charges that are to be forwarded. Thanks and Bless