At first, of course I was upset. But thank you to First to Respond Restoration, it turned out to be a Quick,Clean and Professional job. Thank You to Chris Colbert for his full involvement in this job. Chris and his crew were extremely respectful of my home. They work professionally, they work quick and they work Clean. Chris Colbert was very informative about what had to be done, why it had to be done, and he really took time to inform me about every single thing that was being done. I greatly appreciate how involved he was, not only with the physical labor, but with all the stressful insurance calls. Overall, I'm extremely happy with the out come. My kitchen looks better then before with extras. The job was done in a quick,clean, and professional method. Thank you to Chris Colbert and his Crew for thier hard work, for making me feel like a first priority customer and for turning my house into my Home once again. I truly do recommend First To Respond Restoration to anyone with Water Damage.
Description of Work: During a weekend away with the family, an old pipe busted open above the the kitchen ceiling. I came home to a damaged ceiling, wet walls and wet cabinets. My insurance approved coverage for the damages cause by the busted pipe, but not for the plumbing that had to get done to fix the pipe. The Entire kitchen ceiling had to come down, all the walls 4 feet from the ceiling were stripped, new cabinets had to put in, and all that came with new electrical work, new insulation and new counter tops had to be put on. This was extremely unexpected and stressful.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from First To Respond Restoration
Thank you for taking the time to write this review Mr.[Member Name Removed] we take pride in our services provided to our customers which yields to satisfied customers, its never easy going through something like this unexpectedly but with your help and understanding, it makes our job that much easier to do and deal with especially when there is insurance involved. Thank you for being a #1 customer!
Daniel R.
10/2016
5.0
It was great. The price was great. The customer service was even better. I was surprised to find that it did not take that long. It was very quick a and the guys did a great job cleaning everything up! I will be sure to call them if I ever need them again.
Description of Work: First to Respond did some respiration in my bathroom a couple of weeks ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Response from First To Respond Restoration
Hey [Member Name Removed], Thanks for the review its always our goal to see these kind of results at the end of a job because we measure our success by customer satisfaction and im glad we were both able to experience that. Take care!
Norman K.
10/2016
5.0
Chris and his team did a fantastic job cleaning up, drying and helping coordinate all of the repairs on my mom?s house after a pipe leak from the ceiling. I called Chris after a pipe break on the first floor ceiling had caused significant water damage in the walls, ceiling and floors of the house. Since my mom is elderly and has health issues I wanted to make the sure the job was done correctly, on time and in a clean way. Chris and his team were extremely professional. They arrived when promised covered up the damaged area and got to work. Chris kept me in the loop every step of the way and went out of his way to coordinate with the insurance company and the contractors doing the repairs to make sure the job was done correctly and on time. He did a fantastic job of removing all the wet and damaged drywall and floors and setting up the right equipment to dry up all the moisture before the repairs began. He coordinated with multiple contractors to make sure the job stayed on track and the work was done correctly. I would recommend Chris and his team for anyone that has experienced water or smoke damage and is interested in someone that can do the job right the first time. Chris and his team are extremely professional, know what they are doing and always go the extra mile. I am extremely satisfied with the level of service and work.
Description of Work: Clean up, drying and repairing damage from a pipe leak in the ceiling
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Response from First To Respond Restoration
Hi [Member Name Removed]! We greatly appreciate you taking the time out to express your satisfaction with our service. Its always our goal to make sure we are dedicated to each and every customer and what better way to know we are doing that than by your honest review. Thank you Sir.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
Mold Testing & Remediation,
Pressure Washing,
Water & Smoke Damage,
General Remodeling
FAQ
First To Respond Restoration is currently rated 5 overall out of 5.
No, First To Respond Restoration does not offer free project estimates.
No, First To Respond Restoration does not offer eco-friendly accreditations.
No, First To Respond Restoration does not offer a senior discount.
No, First To Respond Restoration does not offer emergency services.
No, First To Respond Restoration does not offer warranties.