Lowe's

Purchased open box washer was told it checked out by the manufacturer as good/working so I purchased it. Take it home plug it in and the lid lock is broke. Call manufacturer after 4 hours on hold they say return to store for exchange. Call store they say it’s $80.00 for return. At this point I’ve been dealing with the machine for over 8 hours, I’m livid so I wait until next day and call store, store won’t exchange cause it’s open box. Appliance manager Naomi said they’d pick it up for free doesn’t take any information and HUNG UP ON ME. I am even more mad. I just want a working washing machine. I call back and assistant store manager Hazel agreed to have them come pick it up but there’s nothing more they can do and said “you probably shouldn’t purchase open box items cause they may not work”…. WAIT WHAT!? How can you sell something you know may not work without labeling it as such??? Especially something the size of a WASHING MACHINE… I get it’s not lowes fault but it’s not mine either. You told me it worked, I bought it and now I have to pay full retail price for another until (I was offered a 5% discount for my trouble?) if the manufacturer will still warranty it why can’t lowes? Oh and love the 4 hour call back time from corporate. No help from the store and no help from corporate.

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It cost us $3500 and it was $600 for install for that. They were very professional. They cleaned up very well. They were on time. They use a special computer to do measurements, that line up the walls and everything so they don't do it on a guessing game, which I was very impressed with. They were prompt and they did the job in one day. It was nice and clean when they left too and inserting all around the corner, that kind of helped that too. The price was good.

It was great. Christina Ralston, Lowes interior designer was fantastic. She helped me pick out the pick out all the materials and made sure they went together (color,texture) and gave excellent tips.  She and Syndey from Install sales made sure everything ran smoothly. I also loved the fact because I'm a military retiree, I get 10% off of most of the products (not labor, of course).  The kitchen looks great.  I'll be back to do the master bedroom within the next year.

They have a large customer service.  The place is nice and clean.  They are a little sticky looking.