Bell Brothers Plumbing, Heating & Air Conditioning

I had a good experience with them. They technician was nice, on time and courteous.

The results were stellar; it made a difference in my utility bill.

Everything went well. The demeanor and professionalism of the service person was excellent. He also encouraged me to watch him while he worked and to ask any questions alonf the way. He provided me with all of the options so that i could determine what I wanted him to do and how much I wanted to pay at the time. He was also kid freindly; I have a 5 and 1 year old.

I've been doing business with them for nearly 15 years, and they always do a good job.

They quoted $600 to replace an igniter, which I found online for $70. Took 20 minutes to install with no experience in HVAC, but on top of it, it wasn't even the issue to begin with. It was a spiderweb caught up in the electrode that lights the pilot. If they would have diagnosed correctly then it would have been a 5 minute job.

Their pricing is reasonable. They are professional. They were flexible with scheduling.

My experience with them is good. They give good service, good technicians, always here on time.

Fernan was a great technician. He was very professional and provided me with the information needed so I could understand what we found on each of the units.

When I called, the rep couldn't (or wouldn't) answer any of my questions. Sounded bored or like he was reading from a script. When I asked about getting a quote, was told they charge $85 to come out and evaluate a system. Not impressed.

This was amazingly painless. The crew showed up on time every day, called us when they were leaving with a recap of what had been completed and the plan for the following day. My house never showed the effects of the project - no debris, no damage to any personal items ... I was completely impressed by the professionalism of the crews and the care they took with my house.

They were phenomenal. They were honest, prompt, and the guys who worked there were great. The girls in the office need a lesson in responsiveness and manners. The guys who came and did the work were excellent.

Semi-annual Service Inspection with modified repair work

They are efficient in their work, the 1st time it cost us a few hundred, but the time after that which has been 3 or 4 times has been great the flush out the hoses and clean everything out. they are neat and clean about their services

Have been using bell for tuneups the last few years and have been very happy with them. Unfortunately I have recently had an experience that changed my opinion. I have a circuit board out in my furnace and the quote to fix was over $800. I decided to get a second opinion and was surprised to find out others are willing to replace the circuit board which bell is quoting at $750 for its actual cost of $80 (same Exact Circuit Board I memorized the model number when the bell guy showed it to me 50A55-843 WHITE RODGERS UNIVERSAL). I'm all for companies making a profit but come on Bell quoting me over $750 for something that costs $80, that's highway robbery, you should be ashamed of yourselves, people like myself trust you to fix things at a fair price, you didn't do that so you have lost my business. One other thing if you had told me $300 or $400 I would have paid and not even thought about it, even knowing the circuit board was only $80 and you made $320 I would have been OK with that. But $800 plus dollars to install and $80 board that would probably take at most a half hour, that's why I'm taking the time to write this review. My advice to others would be to ask for the part number that is being replaced and do a quick Google search for what the actual cost is. If you don't believe me put the part number above into amazon:-)

The worker that came out was very nice and professional. He took care of things I needed. The filter for the furnace was put in improperly. I could tell the quality of the filter was not very good either. It seemed like it was cut out with some scissors. It did not fit properly and had to be kind of smashed down to get it to fit on the track. Their customer service was not very good first of all. The woman, Melissa, I spoke with did not seem to care about my problems or issues I had. They said they would charge me an $80 dispatch fee just to come out and look at it. They also denied putting in the filter in th first place. The professionalism of what has happened recently regarding this fitler has been very poor. Bell Brothers later responded very well to me. They sent another technician, Ian Hutton, who was clean, professional, and punctual. He and the company made things right. They did a super duper job for no charge.

The service technician, Ryan, was prompt, courteous and fastidious in using shoe covers each time he entered the house, even though I told him it wasn't necessary. Since I have just recently purchased the property I was unfamiliar with the systems and Ryan was extremely helpful in explaining to me the systems I have and also showed me how to clean/maintain the permanent furnace filters in the future. He was thorough and clear in explaining what he would be doing in the tune-up service. He also answered questions I had about the air conditioning systems, even though he was not there to provide any service on the units. I will definitely consider renewing the membership contract with Bell Brothers when the current contract expires.

The work they did was good. They took their time and charged me a fair price. They were also clean and very nice. They called me a day after the inspection as a follow up.

I was taking a shower when I noticed the water would only get luke-warm. I immediately thought, "Doggone it! My water heater isn't working!" And I was right, it was not lit. So, I followed every step to re-light the pilot light, but no matter how many times I tried, the water heater would not light. It was during this time that I thought, "This sucks." Normally, I would at least attempt to fix these types of things myself, but I was crunched for time with a work deadline and holidays coming up, so I just called Bell Bros. the next morning. They are very responsive and stay in communication. Mark immediately knew what the problem was and fixed it without a hitch. I don't know exactly the going rates for this type of work and Bell Bros. rates seem higher than others, but I it's worth it, for quick, responsive, worry-free, and hassle-free repairs.

Went very well. They came right on time with all the necessary equipment. They ripped out the old heater and air conditioner and hauled it away within an hour. The installation was excellent with all new coverings and plugs where needed. They left the garage cleaner than before. The city inspection found no faults and said they did an excellent job.

Cory our technician arrived at the appointed time. We explained what was happening, and Cory set to work diagnosing the issue. He came to us with the diagnoses, and the cost for the repair. He also stated that he could fix it during the same appointment, and we gave him to approval. Cory made the repair and the system came back on-line, and worked as good as new.

Overall, the job went 'okay'. I think that they tried to get everything right, but they could have tried a bit harder to make sure they'd get everything right. The City of Sacramento Inspector had to write them up for a violation, but Bell Brothers sent someone out to correct the violation, and the City Inspector passed everything on the second visit.

I just wanted the technician to replace the igniter. He called in a second technician to verify his opinion that there are cracks in the heat exchanger and it's dangerous to operate. I felt like I was being double teamed and high pressured to buy a new system. He finally agreed to replace the igniter only if I would sign a liability waiver for their company. This was April and I probably ran the heater for 2 weeks or so before it got too warm to use it any more. In October, I turned the heater on and it didn't work. I called PG&E. They sent out their inspector/technician. He inspected my heater and said it is NOT dangerous and does not need to be replaced. He said the igniter is burned out again. I called Bell Brothers and they agreed the part is still under warranty. They sent over their technician and he told me the igniter IS NOT burned out and that I need a new heat exchanger for $1,187 worth of labor. I called Comfort Master, a very excellent heater repair company recommended by a friend. The repairman said it IS the igniter that's burned out and he replaced it for $154. He also said my heater is NOTt dangerous. This was a couple of weeks ago and my heater has been working fine ever since. I called Bell Brothers a week ago to ask for reimbursement since the part was under warranty, but so far no refund. I will be reporting them to the BBB if they don't reimburse me for the igniter. I would not let this company back into my house and can't recommend them to anyone.

Over a year ago, I was in dire need of a new HVAC unit. Bell Brothers came over, did extensive work on my existing unit, swallowed the costs themselves, in essence making a free house call. They did, with reluctance, assist me in the selection of a new unit. My needs were very custom, and took much time to convey. They drew up the plans, the finances, performed the install in 48 hours, then worked with me nonstop to make sure that any of my followup concerns were met. I specifically highly recommend their customer support structure as it leads to a very kind, generous and patient person named David H. Any department led by this individual will be an industry leader in customer service. It all starts from the top, but it leads to any and everyone working with Dave. I hope this was helpful. I truly am the most difficult customer in the world to please, and Bell Brothers succeeded in making me very happy.

I have been doing business with this company for 15 years now. They are quick to come out when you need them. The crew they send out has always been very helpful, and they do an excellent job cleaning up after their work.

Very Well. The Brothers Bell employ professionally trained technicians.