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Quality Carpet Cleaning Inc

Carpet Cleaning, Upholstery Cleaning, Flooring Sales and Installation,

About us

Serving all of Southern California since 1981 with low prices and quality workmanship. We offer same day service, free estimates and a 30-day unconditional guarantee. Our friendly and knowledgeable sales representatives are available to take your call 7 days a week.

Business highlights

44 years of trusted experience

Services we offer

Carpet cleaning, upholstery cleaning, oriental rug cleaning, tile and grout cleaning and sealing, carpet repair, pet odor removal and drapery cleaning,

Services we don't offer

Carpet dyeing and installation, hardwood refinishing, upholstery and tile repair.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.74,771 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
14%
3
5%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.6
value
4.7
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 2301-2325 of 4771 reviews

Vonnee G.
06/2013
5.0
carpet cleaners
  + -1 more
Wonderful. He did more than I had originally requested. He was thorough and did quality work in quality time. Will use him in the future!
Description of Work: Clean carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Charles and Barbara V.
06/2013
5.0
carpet cleaners, floor cleaning
  + 0 more
They were on time, pleasant and efficient and the carpet is clean.
Description of Work: Cleaned two rooms of carpeting plus a hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$97

Catherine R.
06/2013
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Provider returned as spots returned on carpet. No charge. Willing to return to make sure I was satisfied. Super service. A definite callback for next needed cleaning.
Description of Work: Cleaned bedroom carpet and three throw rugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$97

Janet A.
06/2013
4.0
carpet cleaners
  + -1 more
They cleaned both rooms and even removed most of a few pet stains due to our new puppy. They were't able to remove some of the smell though and when asked if they would go over those spots again they said their equipment was already cleaned up and they were unable to do it He did go over the carpet edges where it meets the tile again with a rag because it didn't look too clean yet.
Description of Work: Cleaned 2 rooms of carpet

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$99

Nora H.
06/2013
5.0
carpet cleaners, upholstery cleaning
  + 0 more
I contacted Quality Carpet Cleaning in response to a special on Angie's List. We set up a date and time, and when I was unable to make it at the time indicated, the company readily set up a new time. They arrived promptly, worked quickly and efficiently, and were very professional. When they finished, the carpet and sofa looked like new.
Description of Work: Quality Carpet Cleaning cleaned my living room carpet, which was badly stained, as well as two areas on the stairway and a sofa which also had stains.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Angela C.
06/2013
5.0
carpet cleaners
  + -1 more
I purchased a Big Deal coupon for Quality Carpet Cleaning. The service went good. I would use them again.
Description of Work: Quality Carpet Cleaning cleaned my carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$97

Nancy B.
06/2013
3.0
carpet cleaners
  + -1 more
I was definitely displeased and felt mislead by Quality Carpet Cleaning. First point of contention: Quality Carpets contracts with other carpet cleaners, however, I did not realize this until I saw the name on the truck half way through the cleaning. I immediately called the office and spoke to a manager who did nothing more than listen politely. The fact that they use sub-contractors should be clearly stated in the promotional information . The second thing that I did not appreciate is that the pre-cleaning was very expensive so the total job turned out to cost almost as much as what I would pay for a "non-deal. I will definitely not use this contractor again, and Angie's List does need to carefully screen their offers.
Description of Work: Cleaned the carpets.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$225

Response from Quality Carpet Cleaning Inc
I can understand the member’s concerns. However, everyone we use to clean carpets have been thoroughly screened and for the most part have been doing work for us for years and have a proven track record of quality and good customer service. We do not charge for pre-conditioning or pre-cleaning. What we do charge extra for is handling pet problems as was the case here. They can be difficult to deal with and involve additional treatments to resolve. We’re sorry the member was unhappy about a few things. Hopefully she was happy with the results. Rafael is one of the best technicians in the business and customers are usually happy with his work.

Bruce D.
06/2013
5.0
carpet cleaners
  + -1 more
Ok for a once over per room. Showed up on time.Moved furniture.Very professional & nice.Placed furniture back . To much pressure on the extra carpet protection.Told him 5 times I did not want the extra protection.I know how it works and I do understand the added value add ons but once maybe twice is enough.
Description of Work: Cleaned my carpet.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$185

Response from Quality Carpet Cleaning Inc
Our apologies to the member. This is not our policy and you won't see this comment in other reviews. I don't know why the technician was so insistent in this case, but we had a talk with him about it. We regret it put a damper on the member's experience with our company and can assure him it won't happen again.

Terry C.
06/2013
2.0
carpet cleaners, upholstery cleaning, floor cleaning, oriental rug cleaning
  + 2 more
I submitted a request through their website with a estimated quote of $187 for services requested, I knew this was an estimate because I also wanted to see how much for pet stains (I checked off in my request) so I thought someone would call me but no one did. Only on Friday 6/7 did I receive a voicemail message saying someone would be there between 11 and 4, which really is way too long of a wait on someone's day-off that you are paying a service, it is not a utility company. Saturday 6/8 they arrived around 3:30, the estimate I got for only my small living room, couch and throw rug was over $500. Well of course no one is going to pay that amount without getting other estimates. They did the couch and throw rug for the extreme price of $202 and they did not even do all of the couch pillows, 2 were left in a chair untouched. There was also a stain left on the rug, when I asked about it I was told it was too old and can't come out, funny thing is, I only bought the rug six months ago and my pets just started this behavior of " marking their territory" 2 months ago for which I have been attempting to clean as soon as seen. I think most importantly I felt deceived, I read all of the reviews on Angie's List so I thought maybe this was an aberration but the technician was pretty quick to say how much work I needed with very minimal inspection. Would I recommend them, absolutely not. I only joined Angie's list because I thought there would be high quality business that were reputable, I could trust, but that certainly did not happen here. They were out of my house in 45 minutes, of course they only did a couch and a rug for $200. I will be cancelling my subscription to Angie's List it was a waste of money and more importantly, my time,
Description of Work: Cleaned my couch and a throw rug

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$202

Response from Quality Carpet Cleaning Inc
We've attempted to contact the member and clean those 2 cushions and give that spot another try at removing it. We apologize for the technician's oversight. According to the invoice there was urine on the sofa and carpets. Our deodorizing handles surface odor situations, but the technician felt the sofa and carpet needed a more extensive treatment to handle the odor. The urine treatments, fabric protection (also not originally quoted) and area rug cleaning did push the estimate to over $500.00. We apologize for any confusion about the price and hope the member will get back to us so we can take care of those cushions and spot.

Annette G.
06/2013
5.0
carpet cleaners
  + -1 more
They did a great job! They were professional enough to tell me beforehand that they thought a particular stain (possibly from bleach) would not come out, and it didn't...but they managed to get out some other stains I'd thought were a lost cause. It was a pleasure to work with them. They were friendly as well as courteous, and did the job quickly and efficiently. The carpeting looked wonderful when they were done.
Description of Work: Two people came and cleaned all the carpeting in our condo.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$147

Jennifer R.
06/2013
5.0
carpet cleaners, upholstery cleaning, oriental rug cleaning
  + 1 more
Professional and courteous technician did a good job. Great customer service, overall.
Description of Work: Cleaned area rugs (8x10, 5x7, 6x9), two club chars and sofa.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$417

Jan G.
06/2013
5.0
carpet cleaners
  + -1 more
They were very fast, neat, polite and right on time.
Description of Work: I used the "Big Deal" that I purchased for the services of Quality Carpet Cleaning. They cleaned my living room, master bedroom and another bedroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$97

Kevin V.
06/2013
5.0
carpet cleaners
  + -1 more
I was very worried when they arrived with a tiny, beat-up pickup truck, with a much smaller vacuum than Coit uses. However, they actually get more dirt out than other services have achieved, and they were very cooperative about working around items, etc.
Description of Work: Whole-house carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$197

Ted H.
06/2013
5.0
carpet cleaners, carpet installation
  + 0 more
Did as good as they could do. Dog did a nice number on our carpet, and one section was completely torn out. We couldn't get a perfect invisible patch due to the type of short carpet, however the guy was very professional. They accepted our discount coupon just fine even though we notified them of it during their visit. Great guys to work with.
Description of Work: Replaced a patch of carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Mark K.
06/2013
5.0
carpet cleaners
  + -1 more
It was just a small area that they cleaned and they did a good job. I've used them a few times and they were fine. They have always done a good job and they have never tried to push other products or anything.
Description of Work: I purchased a "Big Deal" from Quality Carpet Cleaning. They cleaned the carpeting in a room and a hallway at my mother's house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$97

Hung K N.
06/2013
5.0
carpet cleaners, floor cleaning
  + 0 more
I had requested Gilberto Mota for this carpet cleaning based on other people's previous reviews. He did a great job! He was also professional and friendly. Thank you Gilberto!
Description of Work: I purchased the $97 Angie List Big Deal for 3 bedrooms, stairs, and paid $30 extra for a walk-in closet and a hallway/landing area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$127

Stephanie M.
06/2013
5.0
carpet cleaners
  + -1 more
I purchased a Big deal for Quality Carpet Cleaning Inc. We had them clean the carpets. They did a really good job and didn't try to sell us more service. We were very satisfied with the service and going to have them come back again.
Description of Work: Quality Carpet Cleaning Inc cleaned the carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$147

Terri B.
06/2013
5.0
carpet cleaners
  + -1 more
Purchased a Big deal for Quality Carpet Cleaning Inc. We have very old carpet and needed it cleaned. We called them at the last minute to clean the carpet. They were prompt and did a good job cleaning the carpet.
Description of Work: Quality Carpet Cleaning Inc cleaned the carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$97

katherine M.
06/2013
1.0
oriental rug cleaning
  + -1 more
They came over my house and didn’t have a clue as to how to clean an oriental rug. They wanted to bring in a machine to clean an oriental carpet. It baffles my mind that I had to offer for them to take it and bring it back. They said my rug was 9x12. My rug is less than 9 ft, and they said they would take it and bring back in 2 hours. It doesn’t take 2 hours to clean, hang, dry, and bring back an oriental carpet. I am disturbed by this and I am going to try and get another service provider.
Description of Work: I purchased the big deal for $97.00 for $200 worth of oriental/area rug cleaning.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$97

Response from Quality Carpet Cleaning Inc
The customer had requested that we pick up the area rug but the person who took the order failed to note it on the work order. Our apologies for the error. There is a promoted mystique about cleaning oriental rugs, but the procedure is really very simple and can be performed in the home. Some rugs are more delicate and need to be picked up and cleaned in a special way. An experienced technician will not attempt to clean one in the home if he thought it would not come out well. Most customers are happy to have the use of their rug in a few hours. However, the member did request we pick it up and we should have honored her request. When the technician arrived, the rug was larger than 8' x 10', the size advertised in the coupon deal and quoted the extra square footage. What precipitate the confusion was the wife scheduled the appointment but wasn't there. Her husband was there with the printout of the order which, unfortunately, didn’t have the details of the offer. Ultimately we agreed to do the rug for the 97.00. Because of the confusion we later offered to clean the rug for free, but the customer chose to get her money back instead.

REYNOLDS S.
06/2013
5.0
carpet cleaners
  + -1 more
Quality Carpet Cleaning Inc does an excellent job. This was our second time using them. They are very courteous, prompt and efficient. The clean up is immaculate. They explain everything very thoroughly. I will definitely use Quality Carpet Cleaning Inc in the future.
Description of Work: Quality Carpet Cleaning Inc for carpet cleaning and pet stain removal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$147

Jacquelyn B.
06/2013
5.0
carpet cleaners, upholstery cleaning
  + 0 more
It was an Angie's List Big Deal that I purchased. It was okay; it was fine. They came out right away. I paid extra charges in addition to the Big Deal for either the guest house or back area. It wasn't exceptional but they did a good job. There wasn't anything I had to complain about. I got the job done that I needed to have done.
Description of Work: I used Quality Carpet Cleaning to clean the carpets and one chair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Beatrice D.
06/2013
5.0
carpet cleaners
  + -1 more
Everything went well. The tech was on time and very professional. We are very happy with results.
Description of Work: Quality cleaned two 8' x 10' carpets and left them looking and smelling great.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$176

John J.
06/2013
5.0
carpet cleaners, upholstery cleaning, oriental rug cleaning
  + 1 more
It was easy to set up an appointment. The Technician arrived on time. I went over what I had in mind, and then we discussed options. He then set to work, and worked very hard. He was done within an hour an a half. The carpets looked great. They were still damp, however, even the next day--quite possibly because I had him do an extra pet-stain removal and treatment. Now that everything is dry, it all still looks great. Before the job, my carpets looked awful, with numerous stains from the dogs. The house also smelled bad. Now the stains are all gone, and the carpets smell great.
Description of Work: Cleaned carpets in three areas, an area rug, and a couch. Also did pet-stain removal and deodorizer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

MAUREEN O.
06/2013
5.0
carpet cleaners, upholstery cleaning
  + 0 more
The technician called when he was on his way. I showed him around and he and another fellow went to work. The carpets look great and so does the furniture. I will use them again. High grades on all points
Description of Work: Cleaner a sofa and otto, applies scotch guard . then cleaned all carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$340

Vang M.
05/2013
5.0
carpet cleaners
  + -1 more
We were moving out of the condo and we wanted to leave it in excellent condition. We purchased the Angieslist special for the whole house for $165. Since our place is a bit smaller I think I could have gotten cheaper, but I wanted a quality job and they had excellent reviews. Kenny, the tech, did not disappoint. He inspected our place and noted that the carpets were in good condition and didn't need any spot treatment. He estimated about an hour to finish the job, but I think he finished in about 45 minutes. He left a very nice pattern on the carpets and they were fantastically clean. Between Quality Carpet Cleaning and the house cleaners we hired we are actually getting back our whole deposit so the definitely did a good job. Now that we're homeowners I'll definitely keep them in mind for our new condo. The tech had a bit of a hard time finding our unit, so if you know GPS has issues with our place make sure to give the company directions.
Description of Work: Steam cleaned all the carpeted sections of the condo.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Contact information

4701 San Fernando Road W, Los Angeles, CA 90039

http://www.qualitycarpetcleaning.com

Service hours

Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 5:00 PM

Licensing

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Flooring Sales and Installation,
House Cleaning,
Floor Cleaning and Waxing,
Oriental Rug Cleaning,
Ceramic Tile,
Carpet Sales and Installation,
Upholstering,
Drapery Cleaning,
Air Duct Cleaning,
Mold Testing & Remediation

FAQ

Quality Carpet Cleaning Inc is currently rated 4.7 overall out of 5.

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 5:00 PM

Quality Carpet Cleaning Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Quality Carpet Cleaning Inc offers free project estimates.
Yes, Quality Carpet Cleaning Inc offers eco-friendly accreditations.
No, Quality Carpet Cleaning Inc does not offer a senior discount.
No, Quality Carpet Cleaning Inc does not offer emergency services.
Yes, Quality Carpet Cleaning Inc offers warranties.
Quality Carpet Cleaning Inc offers the following services: Carpet cleaning, upholstery cleaning, oriental rug cleaning, tile and grout cleaning and sealing, carpet repair, pet odor removal and drapery cleaning,
Carpet dyeing and installation, hardwood refinishing, upholstery and tile repair.

Contact information

4701 San Fernando Road W, Los Angeles, CA 90039

http://www.qualitycarpetcleaning.com

Service hours

Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 5:00 PM