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Quality Carpet Cleaning Inc

Carpet Cleaning, Upholstery Cleaning, Flooring Sales and Installation,

About us

Serving all of Southern California since 1981 with low prices and quality workmanship. We offer same day service, free estimates and a 30-day unconditional guarantee. Our friendly and knowledgeable sales representatives are available to take your call 7 days a week.

Business highlights

44 years of trusted experience

Services we offer

Carpet cleaning, upholstery cleaning, oriental rug cleaning, tile and grout cleaning and sealing, carpet repair, pet odor removal and drapery cleaning,

Services we don't offer

Carpet dyeing and installation, hardwood refinishing, upholstery and tile repair.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.74,771 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
14%
3
5%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.6
value
4.7
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 1826-1850 of 4771 reviews

stacey K.
11/2013
5.0
carpet cleaners
  + -1 more
Totally happy with the service, professionalism and personalities of all that I delt with. I highly recommend this company, and will use them in the future.
Description of Work: I had some stains that had re-appeared and Mike called immediately after reading my review, to set up a time to return for a second attempt.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Quality Carpet Cleaning Inc
We've attempted to contact the customer so we could go back out and re-clean the carpets. We call all our customers after the job to see how it went and follow up with a letter informing them of our 30-day guarantee and how to contact us. Spots can reappear for various reasons and it is a common problem in our industry. Fortunately, a second going over usually handles them. Hopefully, she'll get back to us so we can correct the problem.

Marilyn R.
11/2013
5.0
carpet cleaners, upholstery cleaning
  + 0 more
We had purchased a big deal for the service, and it was fine. I paid more than the big deal price, it was not too much more. They did a fine job.
Description of Work: We used Quality Carpet Cleaning Inc. They cleaned a rug and some chair cushions.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Scott M.
11/2013
4.0
ceramic tile
  + -1 more
Everything turned out fine. Scheduling went well and they came out soon after I purchased the big deal. One cleaner came out to do the work and it took about 2 hours to complete. I was happy with the results.
Description of Work: I purchased the big deal for $147 for Ceramic Tile and Grout Cleaning & Sealing. We did upgrade so I did pay a little more.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Nicodemus W.
11/2013
5.0
carpet cleaners
  + -1 more
He came on the scheduled time. Gave suggestions as to which room to clean. Overall they did an excellent job and would definitely have them come out again.
Description of Work: I purchased an Angie's List deal to clean 2000sq ft. They cleaned one main family room, two other rooms, hallway and staircase.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$147

Marla R.
11/2013
5.0
carpet cleaners
  + -1 more
I had my carpets cleaned by QUALITY CARPET CLEANING INC about 6 months ago and they did a great job. I have had my carpets cleaned before many times, but this was the best the carpet has ever looked afterward. They contacted me a few days ago to see if I were interested in holiday cleaning and as it happens I had just gotten their magnet out with their phone # to contact them. I would highly recommend them.
Description of Work: I used Quality Carpet Cleaning Inc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

shin L.
11/2013
5.0
carpet cleaners
  + -1 more
Everything was perfect. The guy was friendly and nice.
Description of Work: I have purchased a big deal for Quality Carpet Cleaning Inc for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Michael B.
11/2013
5.0
carpet cleaners
  + -1 more
$147 for Up to 2000 Sq. Ft. of Carpet Cleaning
Description of Work: I purchased a Big Deal from Angie's List for $147 for Up to 2000 Sq. Ft. of Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$147

Angela A.
11/2013
5.0
carpet cleaners
  + -1 more
They did a great a job. Rafael contacted me to let me know they were on their way. When they arrived, I mentioned that I have a dog and I asked about deep cleaning. Rafael explained what they could do and I decided to spend the extra money to have the deep cleaning done and also had them apply scotch guard. They were done in about an hour. It was a very hot day so the carpet dried in about 6 hours. The carpet looked brand new again. All the stains were gone! I was very happy with the service.
Description of Work: Cleaned the carpet and applied scotch guard.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Ray R.
11/2013
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Showed up on time, proffesional and thorough. great job would use again
Description of Work: Clean carpet 3 rooms and 3 pieces of furniture

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$271

charlotte D.
11/2013
5.0
carpet cleaners
  + -1 more
Since I had 2 area rugs instead of carpet I didn't get to take advantage of the special price. I still cannot understand that since the area rugs are smaller than a carpet would have been. However they did a great job at what I considered a fair price.
Description of Work: I used Quality Carpet Cleaning Inc.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$172

Judy S.
11/2013
5.0
carpet cleaners
  + -1 more
I am very pleased with the work. My carpets look great. | |Additionally, Mike was pleasant, efficient, and made sure I was pleased with his work before he left. I would definitely use this service again.
Description of Work: The serviceman, Mike, showed up promptly, went right to work, and did a fine job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$279

Sandi P.
11/2013
3.0
carpet cleaners, carpet installation, ceramic tile, drapery cleaning, house cleaning, upholstery cleaning, floor cleaning, oriental rug cleaning
  + 6 more
Confusion on the service they could provide
Description of Work: I didn't use QUALITY CARPET CLEANING INC

Rating CategoryRating out of 5
responsiveness
2.0


Response from Quality Carpet Cleaning Inc
We don't quite understand this review. She didn't use us so we have no way of looking her up and contacting her to clarify and follow up on her comments. Angie's List is checking into it. She selected 10 services for this review, including 2 we don't provide. Additionally she lives 400 miles outside our service area. When we receive a negative, or even less than positive, review we do everything we can to try to make it right by the customer and correct any deficiency in our organization. In this case we have no idea what went wrong or by whom. Hopefully, Angie's List will be able to cast some light on the situation. If it was one of our team, we would like to know.

John H.
11/2013
5.0
carpet cleaners
  + -1 more
Would use again (this is my second experience with Quality).
Description of Work: Nice job, very professional and thorough.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Brian F.
11/2013
2.0
carpet cleaners
  + -1 more
Quality Care cleaned 3 bedroom carpets. When they showed up, they wanted extra money for 'additional scrubbing'. The carpets were cleaned about 6 months prior, and the stains that were on the carpet seemed like normal stains that should have been covered with a standard cleaning package. I paid the extra $50 dollars, but I was not comfortable with it.|Overall, the carpets were not as clean as they were with other carpet cleaners I used in the past. The carpets had a dim look to them after the cleaning and had a bad smell that did not go away for a few days. The cleaning fluid had a foul smell to it, and I think it was time to change the cleaning fluid on their truck. |Needless to say, I am sticking with my local carpet cleaner who has performed a much better job in the past than quality care. The carpets looked brighter when they were done, and I did not experience the bad smelling carpet afterwards.|I mentioned these issues to the office and they offered to rectify the problem. But they would have sent the same truck over to 're-clean'. I declined.
Description of Work: I used Quality Carpet Cleaning.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$150

Response from Quality Carpet Cleaning Inc
We contacted the member, apologized and refunded his money in full. We also offered him a complimentary cleaning at his convenience. The foul smell of the cleaning fluid is a mystery. Fresh solution is used each time. It was brought to the technicians attention to check his equipment. We're happy the odor went away in a few days.

Mary K.
11/2013
3.0
carpet cleaners
  + -1 more
They first gave our carpet the $97 coupon cleaning. When we purchased the deal we were under the impression that our carpets would be given their usual quality cleaning for a discounted price. They arrived on time and were very professional. They finished in about 30 minutes which is about an hour quicker than anyone else has ever finished. The carpets looked exactly the same only now they were wet. We get our carpets cleaned twice a year and our kids are away at college so they weren't terribly dirty just traffic areas showed some dirt. So when I asked them about it I was told that this is what you get for $97. If you want them really CLEAN you have to pay an EXTRA $97. So I paid it and they look better now. I felt totally lied to and misled by the "deal". After the above review, the manager called me and apologized. He said that was not a good representation of his company. He told me he was refunding my original $97 plus the additional $97. I told him that he didn't have to refund my original $97. I paid for a service and I just wanted what I thought I bought . So the carpets are clean and the stains didn't come back. There are discoloration spots where they sprayed the stains but the stains are gone.
Description of Work: Cleaned our home carpet

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$97

Response from Quality Carpet Cleaning Inc
We thought the member was very gracious in only accepting as a refund the extra $97 she paid, which we did refund. She expressed she was happy with the result which we are happy about, though we are sorry she had a bad initial experience.

tim O.
11/2013
5.0
carpet cleaners
  + -1 more
Carpet cleaner arrived on time and was professional. My coupon included a one piece upholstery cleaning but I did not need it. Service was quick and hassle free. Cleaned the living room carpet and stairs.
Description of Work: Cleaned carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Kelly A.
11/2013
5.0
carpet cleaners
  + -1 more
A cup of coffee was dropped on our cream, shag area rug at 9:30, and I immediately contacted them (from their great reviews on Angie's List), and had them come out. They were able to be there by 12:00, which made me extremely happy because I didn't want the coffee to sit long. The technician was very professional and polite. He made suggestions, and was not trying to scam me for more money. My stairs needed cleaning, too, so he went on and did them while he was here. My carpets look great, and I was so happy with the customer service. Upon paying the bill, he accidentally over charged me $20, and I didn't catch it, and he came back after leaving and made the correction! I was impressed! The main office called shortly after to make sure I was pleased with my service. I will definitely use them again!
Description of Work: Cleaned our carpets on the stairs and a shag area rug

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

ALMA M.
11/2013
2.0
oriental rug cleaning
  + -1 more
He worked very fast. There were some splotches on the rug, however he said they would disappear with time. They still have not disappeared.
Description of Work: I purchased a big deal to have my rug cleaned.

Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$160

Response from Quality Carpet Cleaning Inc
We redid the entire job for the member on November 18th. We did a follow-up call and she said she was very happy with the cleaning.

Kathleen T.
11/2013
5.0
carpet cleaners
  + -1 more
They did good. But they need to spend a little more time cleaning the same spaces. Residual stains were evident. They worked a little too fast. But all in all good.
Description of Work: Cleaned my carpets

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Randy P.
11/2013
5.0
carpet cleaners
  + -1 more
They cleaned dinning room, living room, and a hallway. It went very well. He was very careful and professional. The carpet was very dirty, and he was able to get all the stains out.
Description of Work: I used QUALITY CARPET CLEANING INC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$187

Nina P.
11/2013
5.0
carpet cleaners
  + -1 more
All areas with extra traffic were given special attention. I was extremely pleased with ALL aspects of the service.
Description of Work: They cleaned the carpet in three rooms and hallway per voucher I purchased.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

John M.
11/2013
5.0
carpet cleaners, carpet installation, ceramic tile, drapery cleaning, house cleaning, upholstery cleaning, floor cleaning, oriental rug cleaning
  + 6 more
Cleaned carpet in my house. The carpet came out clean and some spots we thought were permenant were removed. Didn't get a pitch to add any extras. Great job!!!
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Arthur C.
11/2013
5.0
carpet cleaners
  + -1 more
It was fine. They showed up on time and did a good job. There were no problems.
Description of Work: The provider did a whole house carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Tarri M.
11/2013
5.0
carpet cleaners
  + -1 more
They did a great job, were very professional and arrived on time. I was very happy with the service.
Description of Work: They did my carpets and my sofa cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$97

eloisa A.
11/2013
5.0
carpet cleaners, upholstery cleaning
  + 0 more
went really well, did a great job on everything!
Description of Work: cleaned carpets and sectional

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Contact information

4701 San Fernando Road W, Los Angeles, CA 90039

http://www.qualitycarpetcleaning.com

Service hours

Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 5:00 PM

Licensing

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Flooring Sales and Installation,
House Cleaning,
Floor Cleaning and Waxing,
Oriental Rug Cleaning,
Ceramic Tile,
Carpet Sales and Installation,
Upholstering,
Drapery Cleaning,
Air Duct Cleaning,
Mold Testing & Remediation

FAQ

Quality Carpet Cleaning Inc is currently rated 4.7 overall out of 5.

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 5:00 PM

Quality Carpet Cleaning Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Quality Carpet Cleaning Inc offers free project estimates.
Yes, Quality Carpet Cleaning Inc offers eco-friendly accreditations.
No, Quality Carpet Cleaning Inc does not offer a senior discount.
No, Quality Carpet Cleaning Inc does not offer emergency services.
Yes, Quality Carpet Cleaning Inc offers warranties.
Quality Carpet Cleaning Inc offers the following services: Carpet cleaning, upholstery cleaning, oriental rug cleaning, tile and grout cleaning and sealing, carpet repair, pet odor removal and drapery cleaning,
Carpet dyeing and installation, hardwood refinishing, upholstery and tile repair.

Contact information

4701 San Fernando Road W, Los Angeles, CA 90039

http://www.qualitycarpetcleaning.com

Service hours

Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 5:00 PM