Serving all of Southern California since 1981 with low prices and quality workmanship. We offer same day service, free estimates and a 30-day unconditional guarantee. Our friendly and knowledgeable sales representatives are available to take your call 7 days a week.
Business highlights
44 years of trusted experience
Services we offer
Carpet cleaning, upholstery cleaning, oriental rug cleaning, tile and grout cleaning and sealing, carpet repair, pet odor removal and drapery cleaning,
Services we don't offer
Carpet dyeing and installation, hardwood refinishing, upholstery and tile repair.
Totally happy with the service, professionalism and personalities of all that I delt with. I highly recommend this company, and will use them in the future.
Description of Work: I had some stains that had re-appeared and Mike called immediately after reading my review, to set up a time to return for a second attempt.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Quality Carpet Cleaning Inc
We've attempted to contact the customer so we could go back out and re-clean the carpets. We call all our customers after the job to see how it went and follow up with a letter informing them of our 30-day guarantee and how to contact us. Spots can reappear for various reasons and it is a common problem in our industry. Fortunately, a second going over usually handles them. Hopefully, she'll get back to us so we can correct the problem.
Marilyn R.
11/2013
5.0
carpet cleaners, upholstery cleaning
 + 0 more
We had purchased a big deal for the service, and it was fine. I paid more than the big deal price, it was not too much more. They did a fine job.
Description of Work: We used Quality Carpet Cleaning Inc. They cleaned a rug and some chair cushions.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Scott M.
11/2013
4.0
ceramic tile
 + -1 more
Everything turned out fine. Scheduling went well and they came out soon after I purchased the big deal. One cleaner came out to do the work and it took about 2 hours to complete. I was happy with the results.
Description of Work: I purchased the big deal for $147 for Ceramic Tile and Grout Cleaning & Sealing. We did upgrade so I did pay a little more.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Nicodemus W.
11/2013
5.0
carpet cleaners
 + -1 more
He came on the scheduled time. Gave suggestions as to which room to clean. Overall they did an excellent job and would definitely have them come out again.
Description of Work: I purchased an Angie's List deal to clean 2000sq ft. They cleaned one main family room, two other rooms, hallway and staircase.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$147
Marla R.
11/2013
5.0
carpet cleaners
 + -1 more
I had my carpets cleaned by QUALITY CARPET CLEANING INC about 6 months ago and they did a great job. I have had my carpets cleaned before many times, but this was the best the carpet has ever looked afterward. They contacted me a few days ago to see if I were interested in holiday cleaning and as it happens I had just gotten their magnet out with their phone # to contact them. I would highly recommend them.
Description of Work: I used Quality Carpet Cleaning Inc.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
shin L.
11/2013
5.0
carpet cleaners
 + -1 more
Everything was perfect. The guy was friendly and nice.
Description of Work: I have purchased a big deal for Quality Carpet Cleaning Inc for carpet cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
Michael B.
11/2013
5.0
carpet cleaners
 + -1 more
$147 for Up to 2000 Sq. Ft. of Carpet Cleaning
Description of Work: I purchased a Big Deal from Angie's List for $147 for Up to 2000 Sq. Ft. of Carpet Cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$147
Angela A.
11/2013
5.0
carpet cleaners
 + -1 more
They did a great a job. Rafael contacted me to let me know they were on their way. When they arrived, I mentioned that I have a dog and I asked about deep cleaning. Rafael explained what they could do and I decided to spend the extra money to have the deep cleaning done and also had them apply scotch guard. They were done in about an hour. It was a very hot day so the carpet dried in about 6 hours. The carpet looked brand new again. All the stains were gone! I was very happy with the service.
Description of Work: Cleaned the carpet and applied scotch guard.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Ray R.
11/2013
5.0
carpet cleaners, upholstery cleaning
 + 0 more
Showed up on time, proffesional and thorough. great job would use again
Description of Work: Clean carpet 3 rooms and 3 pieces of furniture
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$271
charlotte D.
11/2013
5.0
carpet cleaners
 + -1 more
Since I had 2 area rugs instead of carpet I didn't get to take advantage of the special price. I still cannot understand that since the area rugs are smaller than a carpet would have been. However they did a great job at what I considered a fair price.
Description of Work: I used Quality Carpet Cleaning Inc.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$172
Judy S.
11/2013
5.0
carpet cleaners
 + -1 more
I am very pleased with the work. My carpets look great. | |Additionally, Mike was pleasant, efficient, and made sure I was pleased with his work before he left. I would definitely use this service again.
Description of Work: The serviceman, Mike, showed up promptly, went right to work, and did a fine job.
Description of Work: I didn't use QUALITY CARPET CLEANING INC
Rating Category
Rating out of 5
responsiveness
2.0
Response from Quality Carpet Cleaning Inc
We don't quite understand this review. She didn't use us so we have no way of looking her up and contacting her to clarify and follow up on her comments. Angie's List is checking into it. She selected 10 services for this review, including 2 we don't provide. Additionally she lives 400 miles outside our service area. When we receive a negative, or even less than positive, review we do everything we can to try to make it right by the customer and correct any deficiency in our organization. In this case we have no idea what went wrong or by whom. Hopefully, Angie's List will be able to cast some light on the situation. If it was one of our team, we would like to know.
John H.
11/2013
5.0
carpet cleaners
 + -1 more
Would use again (this is my second experience with Quality).
Description of Work: Nice job, very professional and thorough.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Brian F.
11/2013
2.0
carpet cleaners
 + -1 more
Quality Care cleaned 3 bedroom carpets. When they showed up, they wanted extra money for 'additional scrubbing'. The carpets were cleaned about 6 months prior, and the stains that were on the carpet seemed like normal stains that should have been covered with a standard cleaning package. I paid the extra $50 dollars, but I was not comfortable with it.|Overall, the carpets were not as clean as they were with other carpet cleaners I used in the past. The carpets had a dim look to them after the cleaning and had a bad smell that did not go away for a few days. The cleaning fluid had a foul smell to it, and I think it was time to change the cleaning fluid on their truck. |Needless to say, I am sticking with my local carpet cleaner who has performed a much better job in the past than quality care. The carpets looked brighter when they were done, and I did not experience the bad smelling carpet afterwards.|I mentioned these issues to the office and they offered to rectify the problem. But they would have sent the same truck over to 're-clean'. I declined.
Description of Work: I used Quality Carpet Cleaning.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$150
Response from Quality Carpet Cleaning Inc
We contacted the member, apologized and refunded his money in full. We also offered him a complimentary cleaning at his convenience. The foul smell of the cleaning fluid is a mystery. Fresh solution is used each time. It was brought to the technicians attention to check his equipment. We're happy the odor went away in a few days.
Mary K.
11/2013
3.0
carpet cleaners
 + -1 more
They first gave our carpet the $97 coupon cleaning. When we purchased the deal we were under the impression that our carpets would be given their usual quality cleaning for a discounted price. They arrived on time and were very professional. They finished in about 30 minutes which is about an hour quicker than anyone else has ever finished. The carpets looked exactly the same only now they were wet. We get our carpets cleaned twice a year and our kids are away at college so they weren't terribly dirty just traffic areas showed some dirt. So when I asked them about it I was told that this is what you get for $97. If you want them really CLEAN you have to pay an EXTRA $97. So I paid it and they look better now. I felt totally lied to and misled by the "deal". After the above review, the manager called me and apologized. He said that was not a good representation of his company. He told me he was refunding my original $97 plus the additional $97. I told him that he didn't have to refund my original $97. I paid for a service and I just wanted what I thought I bought . So the carpets are clean and the stains didn't come back. There are discoloration spots where they sprayed the stains but the stains are gone.
Description of Work: Cleaned our home carpet
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$97
Response from Quality Carpet Cleaning Inc
We thought the member was very gracious in only accepting as a refund the extra $97 she paid, which we did refund. She expressed she was happy with the result which we are happy about, though we are sorry she had a bad initial experience.
tim O.
11/2013
5.0
carpet cleaners
 + -1 more
Carpet cleaner arrived on time and was professional. My coupon included a one piece upholstery cleaning but I did not need it. Service was quick and hassle free. Cleaned the living room carpet and stairs.
Description of Work: Cleaned carpets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Kelly A.
11/2013
5.0
carpet cleaners
 + -1 more
A cup of coffee was dropped on our cream, shag area rug at 9:30, and I immediately contacted them (from their great reviews on Angie's List), and had them come out. They were able to be there by 12:00, which made me extremely happy because I didn't want the coffee to sit long. The technician was very professional and polite. He made suggestions, and was not trying to scam me for more money. My stairs needed cleaning, too, so he went on and did them while he was here. My carpets look great, and I was so happy with the customer service. Upon paying the bill, he accidentally over charged me $20, and I didn't catch it, and he came back after leaving and made the correction! I was impressed! The main office called shortly after to make sure I was pleased with my service. I will definitely use them again!
Description of Work: Cleaned our carpets on the stairs and a shag area rug
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
ALMA M.
11/2013
2.0
oriental rug cleaning
 + -1 more
He worked very fast. There were some splotches on the rug, however he said they would disappear with time. They still have not disappeared.
Description of Work: I purchased a big deal to have my rug cleaned.
Rating Category
Rating out of 5
quality
2.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$160
Response from Quality Carpet Cleaning Inc
We redid the entire job for the member on November 18th. We did a follow-up call and she said she was very happy with the cleaning.
Kathleen T.
11/2013
5.0
carpet cleaners
 + -1 more
They did good. But they need to spend a little more time cleaning the same spaces. Residual stains were evident. They worked a little too fast. But all in all good.
Description of Work: Cleaned my carpets
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Randy P.
11/2013
5.0
carpet cleaners
 + -1 more
They cleaned dinning room, living room, and a hallway. It went very well. He was very careful and professional. The carpet was very dirty, and he was able to get all the stains out.
Description of Work: I used QUALITY CARPET CLEANING INC
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$187
Nina P.
11/2013
5.0
carpet cleaners
 + -1 more
All areas with extra traffic were given special attention. I was extremely pleased with ALL aspects of the service.
Description of Work: They cleaned the carpet in three rooms and hallway per voucher I purchased.
Cleaned carpet in my house. The carpet came out clean and some spots we thought were permenant were removed. Didn't get a pitch to add any extras. Great job!!!
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Arthur C.
11/2013
5.0
carpet cleaners
 + -1 more
It was fine. They showed up on time and did a good job. There were no problems.
Description of Work: The provider did a whole house carpet cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
Tarri M.
11/2013
5.0
carpet cleaners
 + -1 more
They did a great job, were very professional and arrived on time. I was very happy with the service.
Description of Work: They did my carpets and my sofa cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$97
eloisa A.
11/2013
5.0
carpet cleaners, upholstery cleaning
 + 0 more
went really well, did a great job on everything!
Description of Work: cleaned carpets and sectional
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*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Upholstery Cleaning,
Flooring Sales and Installation,
House Cleaning,
Floor Cleaning and Waxing,
Oriental Rug Cleaning,
Ceramic Tile,
Carpet Sales and Installation,
Upholstering,
Drapery Cleaning,
Air Duct Cleaning,
Mold Testing & Remediation
FAQ
Quality Carpet Cleaning Inc is currently rated 4.7 overall out of 5.
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 7:00 AM - 5:00 PM
Quality Carpet Cleaning Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Quality Carpet Cleaning Inc offers the following services: Carpet cleaning, upholstery cleaning, oriental rug cleaning, tile and grout cleaning and sealing, carpet repair, pet odor removal and drapery cleaning,
Carpet dyeing and installation, hardwood refinishing, upholstery and tile repair.