Zerorez SoCal

Although they were late (by about a half hour - this can potentially be a big problem for me since my time is scheduled tightly) they were kind enough to call and let me know. That made it easier. They did a wonderful, careful, and professional job, noticing things that I hadn't. I had had the tiles done once before, and this company did a noticeably better job. Will definitely use the again

Service call appointment was scheduled and confirmed for Saturday 9/7/13 at 8:00 am, not 8-12noon. The appointment was the very first one for the technician, who was supposed to call 30 minutes prior at 7:30 am. It was verified the afternoon before on Friday 9/6/13 that he would not be late for any reason, not a breakfast staff meeting, not forgot the time, not any reason/rationale. The very first time I scheduled an appointment with this company two(2) years ago the technician was an hour late. His excuse was that he had to attend a breakfast staff meeting at my appointment time, which caused him to be late. When he arrived he of course had a negative attitude/condescending demeanor towards me for me being upset that he had held me up and was late. I gave the company another chance and called them back on 11/2013 to clean my carpets and steam my travertine tile and price out for wood floor cleaning. Today's 12/6/13 appointment was to seal the travertine time they forgot to seal during the last appointment in 11/2013 and to clean the wood floors. Against my better judgement I had hoped this service call would go well and the technician would be professional both in attitude and punctuality. Not the case. Once the tech showed up late at my door, he appeared in his demeanor to be agitated and was abit condescending towards me, even to the extent of threatening me, stating he was going to put me on a "BLACK LIST" as he walked away deciding not to do the work, which we were both in agreement of at that point.

Mario was the technician and he did an excellent job. Arrived on time and was very into making sure he did a good job taking his time to make the carpets so clean. My carpets are older and very light and I was so pleased with how clean they turned out they look almost new again! The last carpet company left way too much water on them and they took way too long to dry and had a strange odor to it until they did dry. This time the carpet dried very nicely even though it is winter and somewhat cold now. I would highly reccomend this company and I will certainly use them when needed again. Mario did a great job and he also gave booties to use to walk on the carpet until it dried. You will not be dissapointed they are outstanding! This is why I like Angies list so much a great way to get such good references. What a great way to find such great companies like this.

The guy who came out was really nice and knowledgeable. The guy that they sent wasn't knowledgeable. It was okay. I wasn't impressed with how it was done. I'm not sure if I would probably use them or not. The price was pretty average. The responsiveness was good. I didn't have any issues with that.

They worked with me very well, I was selling my house, had a house cleaning agency first come in, it took a couple of appointments for them to complete, I had purchased a special with Haines & Cross earlier, But could not give them a specific date to start. They worked with me and when I was ready for the carpets to be done, they set it up right away. Then cleaners were on time, professional, and nice. they did an outstanding job, and my carpets looked like new

The service person was efficient and very thorough. I was very happy with the results of this carpet cleaning and I definitely would recommend this company to others and consider using this company again.

They did a great job. The scheduling was easy and I did not have any problems. They were on time in their arrival. They completed the cleaning in about five to six hours. After the cleaning he gave me a pair of booties to walk of the carpet as needed. The carpets were dry in about 24 hours.

For those of you that think spending a lot more gets you much better quality of service - think again! I have used the same rug cleaner for over a decade. When the owner retired, I read through all the reviews and decided on Haines & Cross. They were very professional, came on time and was very courteous. I had 2 stained on the rug and they said that they can "probably" take them out. Their price was about 40% more than what I usually paid but I thought, they had great reviews, so I'd give them a try. Well, not only did they not take the stains out but the rugs were not thorough cleaned for the price I paid. Oh well, looks like I have to find another dimond in the ruff.

The crew was prompt and knowledgeable, and did a great job. I decided to have them take another runner into the shop to be cleaned after they did the tile. I will use them again.

When I had to reschedule, they were very accommodating. The 2 young men arrived on time, in uniform, and performed the service in an efficient and professional manner. When completed, they provided me with after cleaning instructions.

Service was excellent. I was called the night before to confirm. Then the serviceman called when he was on his way. Showed up exactly at 8. Was very pleasant and very professional. I had them do the side of the house that gets all the use. The 4 bedrooms and a hall. Their system worked very well. Hard to believe using only water. Time will tell if it stays cleaner than with Chem Dry. The only thing you need to realize is that the carpeting takes about 48 hours to fully dry.

Technicians were prompt, courteous and professional. Results were better than expected.

All the way professional. Friendly, efficient, fair and thorough.

Excellent the person sent was neat cleaned thoroughly and was professional

I was given a thorough explanation by Michelle of the pricing, including any extras, to clean rental property carpet. I had previously vacuumed all the carpets thoroughly a week prior to the steam cleaning. When the man arrived he walked through and told me that some stains might not come out. Then he measured the hallway and rooms to be cleaned. It looks like he wrote 783 sq. ft. on my receipt/service order. Then he began cleaning. He said he would pretreat some stains. I did not watch him work since I was busy watering and working outside and in the garage, except once when I looked in and he appeared to be working something into the carpet using the sole of his shoe. I believe he worked for 3-4 hours. When he was through the carpets definitely looked better but there were lots of stains that did not get removed, including the one where he was rubbing with the sole of his shoe. For two days, three hours per day for a total of six hours, I worked on some of those stains myself using Resolve carpet spot & stain remover, a small battery powered hand-held scrub brush and my Rainbow vacuum which picks up water. Some stains came out completely, some lightened significantly and some did not come out at all. One room was particularly bad and I do not blame the technician for that, I blame the former tenants. I asked him if he used brushes and he showed me two things that looked like rakes but with brushes on one end which I believe are used to work cleaner into the carpet but I did not see if they were used. After reading the positive reviews I had high expectations. One previous reviewer who owned a rental said their carpet was so dirty they were sure it would need to be replaced but that after cleaning it looked like a new carpet. Another reviewer said their 20+ year old carpet had not been cleaned for some time but that all stains including an ink stain had been removed and that their carpet looked vibrant & refreshed. I wish I could say the same kind of things but I cannot. I honestly feel that before such glowing reviews for services, except for work where old material is completely removed and replaced with brand new material, a statement such as the following should be posted: "NO CASE IS TYPICAL. YOU SHOULD NOT EXPECT TO EXPERIENCE THESE RESULTS."

The wood cleaner arrived first and ask if there were specific areas I wanted him to work on. He spent almost 3 hours cleaning and finishing the wood area. He was very nice and explained everything. The owner came at one point to let me know about certain small areas that they would be unable to fix in the wood. He did a great job on the wood. About an hour later another man came and started on the carpets. He moved all the living room furniture and cleaned everywhere. He made sure I understood how to keep it clean and even gave me a bottle of rug cleaner and told me how to clean spills in the future. The carpet looks new and the grout looks wonderful. I am very pleased with them and will use them again.

Sal did a marvelous job. The carpet is a light color and had become very dirty in tracking areas. He had to work hard to get it looking good again and the result was better than any other time we have had it cleaned. We are thrilled with the job Sal did and would be pleased to have him do the work next time we need the carpets cleaned. He was very pleasant and helpful and we will employ Haines & Cross's services in future.

This was my second time using them. I was very impressed with their knowledge and service the first time they came out to do my carpets before the Holidays last year. This time they came out to clean and seal all the tile in my home. I have different types of tilework in my home and they knew what each type of tile needed to be cleaned and sealed properly. I bought their tile and grout cleaning offer in Angie's list and it only included flooring. Since I wanted the shower stalls done as well, that was an extra charge. I also had two recliners steam cleaned. On the tile and recliners, they did an excellent job. Their technician knows what he is doing and is neat and professional in the execution of his services. I am completely impressed with this company and plan to use them going forward. They are always responsive, professional and thorough in the work they do. Highly recommended.

The service was pretty good. I ended up spending a lot more than the price of the big deal. They came in and the deal was only good for so much so I ended up spending another $160. They did not do that much carpet. It was just our upstairs so it was kind of more money than I thought it was going to be but the kid that came out did a pretty good job. Our carpets are dark brown so it is hard to tell if it is really that dirty or that clean but he was professional and everything went well. Our house was vacant then since it was right before we moved in so there was really no furniture in any of the rooms so I thought that it would be easier to clean but he made it sound like, "Oh, since there is no furniture it is more square footage because we are cleaning wall to wall to wall." So, I was a little disappointed with that. It was a more expensive company that does carpet cleaning as opposed to the normal family team type of company. They came out four to five days after I purchased the big deal. It was pretty quick. They charged like $7 per stair so it was kind of expensive. They said that our rooms were big or something and they ended up charging quite a bit more. I was just a little suspicious that they get the customers to want the big deal and then they kind of up-charge them to finish the job right. I mean, I am sure that they do a good job and that their machines are fine and they work good but I would be curious to see how many other Angie's Listers got up-charged as well. I doubt that there is anyone that just gets the big deal and that is it. It seems like they are always looking to charge more or whatever to make their money. I would probably not use them again in the future.

Jose showed up right at 9 sharp. clean and professionally dressed. Did an OUTSTANDING job. he got out stains no one else has been able to. left us cleaning solution and shoe booties. :-)

Sal was wonderful. He was professional and did a fabulous job on my carpets..they look new. I was surprised at how much better they look since I was using another company for many years to clean my carpets. Haines and Cross does a much better job and we will be using them for all carpet cleaning needs in the future!

.It went very well. He was a very nice young man, polite and courteous. He went through the house first and measured the sq. footage to be cleaned. Then he covered the corners to protect them from the hoses. he gave me footies to use. He vacuumed and then spot treated the rooms. When that was done, he began to clean. When he was done, he put protectors under the furniture feet and put everything back in place. He was very methodical and thorough in his work and didn't fool around. I was very pleased with the results and will use them again when I need them.

Eduardo was real pleasure, very professional. I have had spots from work boots in my carpet for more than 5 years. This carpet has been cleaned by other companies but the spots were never removed. They are now, they are gone. I cannot say enough, but I have already scheduled another appointment to have my laundry, family and master bath done next week. Great job, Great employee!!

When I called to have someone come out and give me an estimate I was told that they don't give on site estimates, only over the phone and by square footage. According to their website hard stain areas cost extra. It was a little off putting, I don't like to have work done without knowing ahead of time a cost. I want to use this product because I have heard so many positive things, but I don't like surprises when it comes to services.

The last tenant who occupied our rental unit had dirtied the carpet so badly we were sure it would need to be replaced. Seeing the $139 deal offered by Haines & Cross through Angie's list, we figured it wasn't too much to invest, but weren't holding-out much hope. Much to our surprise, the cleaning service was so successful it actually looks like a new carpet and smells better than when it was first installed. The technician, Jose, was very professional and did a thorough job. After cleaning, he explained the drying process and left extra slip-on booties, incase we needed to walk on the rug while it was drying, along with a bottle of cleaning solution. Based on quality of this service, I can recommend Haines & Cross carpet cleaning without reservation and have added them to my "preferred vendor" list for future carpet cleanings.