Upline Moving Inc

It could not have gone worse. After they were "done," I learned their license had been suspended 3 weeks earlier and the Better Business Bureau had kicked them out. They left my house AND BACKYARD looking like a tornado had struck it. I was assigned 4 guys, but only 1 worked--the lead. I told him I was paying for 4 and asked him to make the others work, but he wouldn't. When I tried to give the other three things to do, they said they didn't understand English and ignored me and continued their day-long break. I got a call from their manager about 6 hours into the job who told me the lead had called, complaining I had asked them to install appliances. I don't know why he would say that but I didn't. The lead kept complaining that I was taking too much time making sure I had a look into each box brought in from the truck (which took 2 seconds apiece) to see whether it should go in the shed or the house, so I finally left them alone. They were supposed to leave an aisle in the middle of the shed for me to walk down to be able to see everything. Instead, when you open the shed door, you are confronted with a wall of boxes to the ceiling. The lead came to me an hour and a half before they were supposed to stop and said they were done. I told him I had paid for 8 1/2 hours minimum. He said the company would reimburse me the difference. Later, the manager said no, they would not, after the lead had left. He said the lead had no authority to promise that. But before the lead left, he said he took a walk around the house and the yard to make sure everything was just the way I would want it. I was so exhausted by then (I'm disabled and a senior citizen), I just said thank you and didn't get up. When I got the energy to get up, I was horrified. I discovered the state of the shed. But the back deck was also filled with boxes, furniture, and appliances. Miscellaneous furniture was scattered throughout the backyard, as well as trash. Front yard, too. Furniture I had been very specific about placement was in the wrong place, although I was assured it had been placed correctly. A slew of boxes filled the bedroom that didn't belong there. I found a washing machine in a backyard pathway. The refrigerator had two dents in the front that were not there before. My terra cotta tile in the kitchen now had holes in it. Some brand new furniture was scratched to death in very visible places. Pegs for the bookcases were missing. My brand new security equipment, still in the box it came in, was missing. The lead said he had seen it in the truck and would bring it to me. He never did. Expensive waste baskets for the home were all gone. A complete patio set was missing. A file cabinet with personal documents (birth certificates, college transcripts, passports) had disappeared. Too many other small things--decorative, clothing, furniture, appliances--were missing to name. Furniture in the shed should have been put in the house and vice versa. I had done a complete written inventory in advance, which I gave to the senior manager, noting what was supposed to come over, how, and where to put it. It was never read by anyone. I was made to go to my storage shed with the estimator, after spending an entire Saturday with my daughter doing the written inventory. The estimator took wild guesses at what I had, which were wrong. At the end, I was forced to sign a form saying everything had been performed as I desired, or the lead said I would not get reimbursed for the extra time I had paid for. I signed, not knowing at the time that the house and yard were in such disarray. I asked for a copy of it and was told it would be emailed. It never was. I never got the reimbursement, and I found out later I was supposed to get a senior citizen discount per their website which I never got. After I surveyed the yard and the house, I sat in my home the entire next day and didn't move. I felt violated. I had to pay another company for two guys for two days just to try to put things to rights. I was about the same as the first company--close to $2,000. They worked hard and ended up putting everything in the right rooms, but they couldn't fix all the missing and damaged things.

Initially seemed ok. I was informed that I had to have my furniture picked up and ready to receive with in 24 hours up to 10 days. I was understanding about this portion but no one could give an estimate near the date. I was called the day before and given a 5 hour window and driver would call me an hour out. At 1 pm ( 5 hour mark), I called the driver and he was 2.5 hours away. The team arrived . Damages to my mattress topper. I was timed they would wrap it when they put it on truck. It arrived dirty and ripped, my road bike’s wheel release was missing, electric fireplace rocked were all over the place that they had secured, levels for stools were missing. Some of the numbers were itemized incorrectly but all my pieces did arrive . I would not recommend. Price was fair but I thought they were sloppy.

Upline communicated extremely well and gave a very professional quote (clearly knew what they were doing), and we went with them based on that and their outstanding reputation. I was really stressed about moving and worried that we hadn't packed successfully enough, but as soon as they arrived I felt at ease. They just made me feel taken care of. The crew was on time, professional, and polite. They worked so hard and did an amazing job. Our stuff arrived on the other side of the country on time and everything intact.

Great ! Movers were punctual, careful, friendly, and knew just what they were doing. Dale led the crew in Mountain View and Matt did the same in Oregon. I think we received good value and would use them again without question.

i was a hot mess and very stressed out but Vincent was a life saver. It didn't matter what question or concern I had it was handled with promptness and understanding.

From our experience talking to several moving companies, we learned something everyone should keep in mind when hiring a moving. While some movers may be a bit faster or slower than others, the number of person-hours required for a move depends mostly on how much stuff there is to move and pack and distance from the truck to the front doors). In terms of price, compare companies on their hourly rate and the size crew not their total estimate. An estimate that's 20% lower because they think it will take 2/3 the time, is actually MORE expensive. Also, unless you're moving a 2-bedroom apartment or smaller, it's worthwhile to pay for a larger crew to do things faster. They did a walk through and gave us a detailed room-by-room estimate of boxes per room. Their hourly rate was competitive once discounts were applied. Were very fast to respond to questions we had. However their cost for boxes is 3x what others charged -- $7.50 small, $8.50 medium, $26 large mirror, after applying a 50% discount. When I asked about the cost -- a box is usually just a few dollars -- they said "We are not simply providing you with unmade, flat boxes, we are including the making of the boxes, the tape that is used to seal them and the paper and padding that will be used to protect whatever item goes into that box." This would make sense if I wasn't being charged separately for the labor involved with packing and as noted this price is NOT comparable to other moving companies. As well, their estimate of hours was very high. All in all they estimated $6900 and we actually paid $4600.

They treated our belongings with care. They were fastidious in pointing out problems with our items. They were very careful loading and unloading.

The move went smoothly and they worked fast.

We bought our new home on 7/9/16 and notified Upline on 07/2/16 of move in date and location. Delivery was made on 7/16/16, due to scheduling necessities to maximize the best load for area deliveries. They were in Portland, OR for the delivery before ours. Drivers arrived with 2 trucks (load weight restrictions on one truck) and took 8 hrs to unload. Only 2 items were damaged. Both were bookshelves that had had heavy boxes placed on top of them and the shelves were not made to support 100's of pounds of boxes.

Del, Nelson, Alex and Josue were the crew, they were very polite, courteous, listened to everything and ask questions. They saw that we were still packing so they got down the business one side of the house and gotta real move on. 

They went about very professionally with the job also helped me with some packing of some items, a great crew, very helpful and went out of their way to make the whole experience so delightful. I was so worried during the selection process of choosing a mover, its so unbelievably complex now with so many things to think about, one has to look into so many things; 

1. Is the mover a broker
2. Is the mover a carrier
3. Check reviews on transport reviews.com, bbb.org, check DOT for their license, check yelp, Facebook
4. Understand which approach is best, for e.g. going by weight or by cubic feet for by item as Upline do. 
5. Worrying about the extra chargers once they have done all the packing, 
6. the charging structure; deposits, 60%, 50% etc on collection and then rest on delivery etc...
7. making appointments to meet you and review your items and then giving you a binding quote

so so many things to consider, in the end I choose Upline. I put my faith into it, I met Max Vreme - the moving consultant. What a guy...!!!! the more time I spent with him, listening to him, I was so impressed with Max's experience, professionalism, guidance, advise etc...he had a lasting experience and I immediately chose Upline Moving. 

Its great to have the best in the industry moving consultants but you gotta have the team after the sale to do that move efficiently as well and the crew that came were fantastic, I'm so pleased with Upline that I will recommend them to every single family i know. They are honest with pricing, upfront, and at the end of the day - you get what you pay for, i may have paid that bit extra but the whole package the ease and simplicity is what I will remember. And this is exactly what Upline stand for. 

Great crew, great team, great company to work with, I'm glad I chose Upline Moving. If you want your move to be stress free, chose Upline, companies like them are taking on the big boys and the big boys and going to wake up from their slumber and find out its too late as Upline draws all their business. 

All the best,
/Navaid 
Pleasanton, CA, moved to> Plano, TX on 8/16/16

Do not use this company!

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The move went perfectly. It was my first move that nothing broke or got damaged. The crew was very careful with everything, even my antiques. Typically, something happens with a move, but not with them. They were all very careful and very professional. Will definitely use them on my next move.

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Upline provided very professional estimators and movers. They were prompt and reasonably priced. Dale the foreman and his crew, Nelson, Victor, Bobby, Juan and Reggie,  were all very courteous and quick.

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The experience I had was amazing from start to finish. The guys came in the morning. Introduced themselves and started to work. They were friendly and did not complain. Even with temperatures in the 100's.

By the end of the move. My house was ready to live in it. The full pack unpack service is the way to go.

Thank you Upline.

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I recently got promoted within my company and needed to relocate from CA to TX. The stories I've heard about moving companies weren't so good and I wasn't sure where to go to get the best information about the industry. A couple of friends had been successful in finding other types of reliable service providers (plumbing/electrical) through Angie's List so I figured I'd give it a shot. Upline Moving was one of the first companies I checked out and I'm glad I did. The process of moving to another state isn't fun, nor is being away from your belongings for a week or two, but Upline did the best they could to make sure that the entire experience was painless as possible. First of all they were upfront about everything. They didn't make unrealistic promises no matter what I threw at them, which made me feel more comfortable about using their services. The price was comparable to what I had been quoted elsewhere but the service and communication were both outstanding. I received my shipment just a few days ago, and while I'm still going through the boxes, everything looks great. I will definitely be recommending Upline to any friends or family who are in need of a mover.  

Thanks Upline for doing an amazing job!!!!!!!!

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I chose them because they quoted a firm price before the move. I liked that because I knew exactly what the cost would be.