Farrell Wills Wood Floors

He was very reasonable, but he took way too long. He initially did not match the wood properly.

Mr. Farrell was very through with what he does from the moment he answered my call to the end he finished the job. He was straight forward and honest about the problems we had with our hardwood floor which had multiple dark smelly dog urine patches from the dog of the previous owner. He even gave us an alternative solution to fix the problem, but due to the time and budget limitation we could only stick to our original plan. He understood our need and concerns so he agreed to work on the weekends to meet our deadline which I appreciated the most. Half way through the process, he brought me in the house and pointed out areas that could be modified to save $$ and in the same time speed up the process, we went with his suggestion. The floor was finished within our budget and deadline. I was very happy with that. Mr. Farrell is a hard working man and he handled his work with perfectionism . We will definitely use his service again.

The price was not in the ballpark. He was thorough, but sometimes appearances; he was not as neat. He came out quickly.

He was very professional. He is very experienced. It was a major project for us that we had to literally move out of the house for a week plus because of the cat and the furniture that we had. He was very personable and cooperative and really wanted to be sure that he made it easy so he worked around the movers. He sent us pictures and emails and kept us informed all the time with exactly what was happening. The work was beautiful. I think probably his patience and understanding of this, without people having to have this done worked out really well. He was really different than a big company would have been. The neighbors all said that he was very friendly because he was here for well over a week. Everything about him was very personable and then the work went very well. The pricing was actually within the range, if not cheaper than the others.

Not well. Although Farrell was very ni e and worked very bard, he used an inexperienced helper and old equipment, which he indicated would take longer than the sander he had hoped to use, but was unavailable for to use. This may have contributed to the poor qualiy of the job. Staple holes and scratches are still visible . I even found a pebble and carpet staples in the final polyurethane finish. Overall, it was not nearly the quality job that I had done on the living/dining room and kitchen floors by other contractors previously.

Sent detailed RFP to company to discuss flooring project. Never received a call or email back. As soon as my review was posted, the owner phoned me to state that he had never received my RFP and that he would look into why it did not reach him. After he and I both contacted Angie's list customer service, we both concluded that the system did not process my request properly. I appreciated his professionalism and willingness to make things right.

Farrell arrived promptly each day, worked hard, helped move furniture, took care to cover extra furniture, doorways and his time estimate was very accurate.

They were on time and conscientious, and worked a weekend to get the job finished. The floor was difficult to install (very hard wood). Excellent outcome!

EXCELLENT! Farrell is very good at what he does. We have an older (over 100 year old) home, so the flooring is very fragile. The work has to be done very carefully. We’ve had a few other companies that did some work which didn't turn out very well. The quality of his work, along with the price, were excellent. He was incredibly prompt, did exactly what he said he would do, and was great to work with. I would highly recommend him!