Affordable Floors Inc
About us
Affordable Floors has been solving your flooring needs since 2004. We have completed over 8,000 flooring projects and maintain an A+ rating with the Better Business Bureau. We believe customer satisfaction and reputation means everything, and that is why we provide the highest craftsmanship and cost effective solutions you can find anywhere...period! Strongly recommend direct call for fastest service - I call back within 1-3 hours in a business day!
Business highlights
Services we offer
& carpet, Flooring sales & installation - hardwood, laminate, tile, vinyl
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 6% | ||
| 3% | ||
| 0% | ||
| 1% |
My daughter and I were very disappointed! We were moving into a new home and needed it installed. However, I must say that Steve, the owner, bent over backwards to bring numerous samples. He spent a long time helping us choose a different floor.
The company completed the project quickly . They were always on time and cleaned up daily. The finished
product is perfect!!! Steve runs a very professional company. The price was great! I would definitely use this Company again.
Their Account Exec inspected my flooring and, by using a measuring gadget and a printer in his vehicle, was able to show me floor plans and provide me with a quote. He stated that Affordable Floors could match my existing hardwood flooring and that he'd never received a complaint. He was charming, I believed him, and I signed the contract.
They used an electric saw in my house which set off the smoke alarm.
They told me that the new floor boards had to acclimate to the temperature of my house for 24 hours before they were put in. However, when it turned out that not enough flooring had been ordered, the new supply wasn't given time to acclimate.
One day, Steve (the owner of this company) scheduled workers to arrive at my house at 2 p.m. the following day. I decided to go to my office in the morning and be home in the afternoon. However, at 8:25 a.m. the following day, 5 minutes before I arrived at my office, Steve called me to say the workers were 10 minuted from arriving at my house. Really??? Don't most people have to request time off and make sure their work is covered?
Steve called me twice to ask what color stain I'd decided on for my flooring. The 1st time, I told him "No stain." The 2nd time, I asked if he had access to my contract because it clearly stated that my floor boards were not to be stained.
Just before the workers were about to leave my house on the last day, I got to inspect their work. Finding scratches on the baseboards wasn't a surprise, but I did not expect paint to be scratched off door frames 2 feet from the floor or the startling amount of plaster damage to my hallway walls. Steve refused to fix it. Instead, to hide part of the damage, he offered me wider baseboards as a "free upgrade." I don't consider them to be free and, when they don't match the rest of the baseboards in my house, they sure aren't an upgrade.
It was another day or two before I realized the new flooring did not match my original flooring. The new floor boards will need to be removed and replaced some day in the future before I sell my house.
I worked long and hard to be able to purchase my house and I cherish it. Affordable Floors did not respect me or my home. Steve was incredibly rude to me on the phone (I actually hung up on him...on two different occasions!) and gave me a hard time when I tried to ask questions. I feel very angry and disappointed. I don't understand how this company stays in business.
"These photos were taken before the job was finished ( or during - in the middle of, the project ) Practically every home today has drywall. [Member Name Removed] has an extremely rare home with very old-fashioned lathe & plaster. It is not possible to remove baseboards from lathe & plaster walls without some of the plaster coming off with the baseboards ( one of many reasons why all builders switched - about 70 years ago, to using drywall.) We offered to provide & install new, taller baseboard at no charge to solve the problem. [Member Name Removed] liked this idea and readily accepted the offer. We provided and installed taller baseboards - at no charge to cover the missing lathe & plaster. The hardwood floor refinishing project involved 2 phases. The first phase involved installing the raw ( unfinished, unsealed, unstained ) solid oak flooring into her existing wood floor. After the new planks are integrated or "laced-into" the existing, we then scheduled to come back and begin the sanding, sealing and applying the 2 finish coats of urethane ( 2nd phase ). The photo [Member Name Removed] posted was taken after the first phase, but BEFORE the second phase began. She is intentionally trying to deceive prospective customer's into believing that this is how we left her job. This is completely untrue! The day we started her refinish phase, [Member Name Removed] called with a question. I attempted repeatedly to respond & answer her - but she never stopped talking! I explained to her that I cannot answer her if she's not going to be quiet a minute and allow me to respond- the conversation quickly became heated and we both hung up frustrated. ( If I hired a contractor and had a question to ask him, I would certainly have enough courtesy & respect to allow him to respond )"
Licensing
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