Founded 1975 • With Angi since July 2006
Service Provider Response
First, I would like to apologize to Mr. [member name removed] for what we did to make him so angry. Most of our customers think we do terrific work and for over 40 years we have taken great pride in our customer service. The cabinets provided Mr. [member name removed] were dark stained maple from Cardell Cabinetry. Dark stains on maple sometimes appear blotchy because of the way maple, an extremely hard wood, accepts the stain. The cabinets we provided were exactly in kind and quality for which the builder contracted. We had problems getting replacement doors because a receiver took over Cardell at the end of August 2013 and ceased producing warranty parts. We produced the warranty parts for this job and all our other Cardell jobs in our millwork shop. This extended our normal service times but we were able to service all our builders and retail customers. In this case, Davis Kitchens needed to do a better job communicating with our customer. If the [member name removed] require any further assistance I am assigning our Manager Sandi Anderson to be their point of contact if anything further needs attention. Lastly, I would like to thank Mr. [member name removed] for writing his review as it will help us be a better company. L.L. Mulcahy PresidentService Provider Response
First, I would like to thank Member for taking the time to write about her experience at Davis Kitchens. We take her observations seriously and we have already taken steps to remedy the situation. We want to be a better company and we are thankful that Member took the time and pointed out an area where we were deficient. Mike Mulcahy PresidentService Provider Response
While it is never pleasant to hear criticism about Davis Kitchens we welcome the criticism so we can learn to be better at what we do. We have not been in business for 36 years by ignoring customers. The Member's job took too long to complete and we apologize. In order for criticism to be effective it must be accurate and the member is not. 1. The member states that his contract with Davis Ktichens was $20,000.00. The actual contract was for $10,428.61 including sales tax. 2. The member said it took 2 weeks for us to remove his kitchen. We removed his kitchen in one day and by day 4 the cabinets and countertops were substantially complete. 3. The Members did not answer their voice mail necessitating us to contact them by postcard. This caused delays. 4. The Members asked for a discont on their remaining balance. Davis Kitchens declined. It is our policy not to renegotiate contracts. I think this is what caused the complaint. I regret any inconvenice we may have caused the members and only hope the years of use will temper their ill will towards Davis Kitchens. Mike Mulcahy OwnerAngi Certified
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Angi Certified
We offer quality service at an affordable price. Contact us today about an estimate!
Angi Certified
We have the experience and dedication to get the job done right! Specializing in Drywall Repair and Installation services; We guarantee your satisfaction, and we won't leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Call or click for your FREE estimate today!