Founded 1978 • With Angi since August 2010
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Emergency Service
Yes
Eco-Friendly Accreditations
No
Licensing
Bonded
Insured
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Verified Reviews
Showing 1-8 of 8 reviews
eric L.
04/13/2016
william S.
06/25/2014
michael O.
05/07/2013
Steven E.
03/23/2013
See above
Description of Work
Two prices were quoted...$120 for clean-up and $317 for new gravel and installation in my front yard. Clean-up pretty much consisted of a guy with a leaf blower who stuck around for about 20 minutes. The next day, the rock was delivered and installed. During this whole process, I never once met anybody with this company personally. Nobody knocked on the door...nothing. Then handled it all by phone. After completion, they were paid by mail (no credit cards accepted). I, subsequently, gave Service Magic a review giving them a 3.8 star rating as I feel the $120 clean-up was way overpriced. Then I received a very obnoxious phone call from them...complaining about my rating of their service. I believe they are very unprofessional and I can't recommend them.
Category
landscaping
Service Provider Response
We were first made aware of the customer’s dissatisfaction on line, no phone calls were made. The customer signed a detailed estimate with the bid price of $120. The work was completed as detailed on the bid. Actual time on site was 20 minutes or so and not including drive time to Sahuarita from Tucson and back. When the customer was contacted he had did not have a complaint regarding the work completed, but the time spent. The customer declined a visit from the supervisor to check the work again. After the following phone call was made he posted this response. Our crews work professionally and quickly and we are always accommodating to customer request. We are always glad to make a return visit if the customer is not satisfied. I am truly sorry Mr. Elwood, you were not totally satisfied, but we were not allowed to resolve the matter.Constance M.
08/11/2012
We have been using Cherry Landscaping for apx 2 years now. They are a little high priced, but would have been worth it if the service had been better. They keep the yard looking very nice and the men they send to do the work are polite and do a good job. My problems have been with administrative employees. They talk down to you and do not ever admit their mistakes. They have not replaced plants which we purchased from them that died on their watch. In other words the customer is never right. We intend to discontinue service as soon as we find new landscapers.
Description of Work
weekly landscaping maintenance, irrigation install and maintenance.
Category
landscaping
Robert B.
08/31/2011
Kim W.
06/07/2011
When Eddie first came out to give us an estimate, he opened our eyes to some ideas we hadn't thought of. Removing a cement pad and wrapping the flagstone patio around the corner of the house really helped tie the back and side yards together. When the work began, the crew arrived on time and, other than a brief lunch break, worked hard all day every day. Although the amount of time needed to complete our job had been underestimated, these workers did all they could to keep on schedule, including working late. They did a good job of protecting the cooldeck around the pool and they cleaned up the yard before they left each day. Once the job was complete, we had to wait about 4 weeks to get the particular tree we wanted because so many nursery trees had been killed of in a hard frost. New shipments arrived but the trees they got were "not acceptable" to put in their clients yards. We finaly got our tree yesterday and it was well worth waiting for.
Description of Work
They hauled out approximately 16 tons of river rock from our backyard. They had to wheelbarrow it out via one gate and it was HOT that day! They replace all irrigation lines and added a swale and about 40 plants. They integrated the metal cacti we had and replanted some of our existing plants. They moved a couple of large boulders, jackhammered out 2 concrete pads, and added 2 flagstone patios and a flagstone walkway.
Category
landscaping
Phone
Address
1875 W Prince Rd
Tucson, AZ 85705
Other Information
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