Just Better Air Conditioning & Heating

I wish there is a no star option. Worst experience with HVAC company in 40 years of owning homes and rental properties. They were dispatched by Choice Home Warranty Company (never use them either) because we were getting no heat from furnace. First trip they said the compressor wasn't working because the hard start was broken. They replaced the hard start, tested pressure (it was 1/3 full). They returned two days later and removed it, since the warranty company wouldn't cover repairing a leak. During the work they did they obviously damaged the unit, (I had a 3nd company inspect it afterwards) allowing the rest of the R22 freon to leak out. They removed a part without replacing it or at least leaving the original in place, making it near impossible to diagnose and repair. Even the 3 pounds of R22 freon they "lost" is hundreds of dollars per pound. Several conversations with the manager were not just frustrating because he wouldn't admit any fault, but even contradicted what his own technician told us on site. Plus he ( Mark) was rude and dismissive. They left the unit in worse condition than they found it. Missing parts, no freon. Will cost me 1000s of dollars extra.

If I could give a no star I surly would. I had a tech Cameron come out to my home to look at my ac and he was rude and Insulting. This tech went up on my roof and told me I had a leak had me pay my service call and then he proceeded to tell me how he's going to give me an estimate for a brand new cooler. Never asked him for an estimate he proceeded anyway, because he told me my home warranty won't even help cover for a new unit. That's not what they're in the business for they're in the business for repair not replace. He told me my home warranty company had a class action lawsuit for this reason. I never asked for this information he proceed on giving me the information. I've been with the same warranty company for 13 years I know of no class action lawsuit . But also stated how he can still get parts for this unit for the next 20 years when I made a statement to him I have been told parts are not available for this unit any longer. I asked what's the issue is it fixable ? Then he proceeded to go back up on my roof to find the leak even though he was already up there once and said there is a leak ?? He found a big hole in a line how didn't he see that the first time ? That's very questionable I believe. Then he insinuated to me someone punched a hole in it with a screwdriver .Then he stated this is suspicious and I'm more than sure your home warranty company won't cover this. I said to him what are you talking about? Where is the damage he showed me in a picture . Yes, I will say it was very suspicious that I wound up with a big hole on the side of my unit. Gotta ask yourself that question.. what happened on the 2nd round up there with the unit ... I called the office and spoke with Mark who I gather is his boss. He was just as rude as Cameron but much more experience at doing it, which tells me he does this quite a bit.making excuses left and right for the techs bad behavior and his poor customer service being rude, insulting and insinuating Find another company by all means, we have tons of ac companies out there. One hint of advice never ever let ac techs go up on your roof or out to your unit by themselves I just learned that valuable lesson. Beware, this is a NOT a legit company ...

Very qualified, professional (and clean) team promptly replaced my AC system in July of 2023 (hottest month on record, at the time). There were no surprises on the final invoice, and I would highly recommend them to friends and family.

This is a business you can TRUST. Just Better Air is a company that cares if the customer is satisfied. Kevin came to my home and presented me with a plan that I could afford. I bought a high-end unit with a low price and a 10-year warranty. Brian and Nathan, the installers were knowledgeable, cordial and hard working. I have a quiet, efficient unit and a thermostat that I can control with my phone. They answered every question I had, and they were extremely patient. I highly recommend this company. They do business with integrity. 5 STARS for people who treat people with respect.

NO BUSINESS ETHICS. AVOID. I bought a Groupon for an A/C tune-up, which was falsely advertised. I was given a diagnostic instead of a tune-up and nothing was tuned-up. I called the company and was told that “tune-up” means “diagnostic”, even though the words “diagnostic” and “inspection” were not mentioned anywhere on the Groupon. I was told that “tune-up” was a “dirty word” in the industry (why use it, then, when advertising services, unless the company is deliberately trying to deceive consumers?). I was told by the technician that I would need to make an appointment for the repairs, which I did. I verified that the issues would be taken-care-of during the next appointment and he affirmed I reaffirmed that the repairs would be done for the quoted price he had stated ($80) and he affirmed again. I called the company and they told me the new appointment was actually for ANOTHER diagnostic. When I stated that the servicer told me the repairs would take place, I was basically called a liar and was berated by a supervisor for not understanding the way the industry works. I was blamed for not understanding the costs of A/C repair and the availability of parts, and told that the servicing that I was affirmed by the technician would not be honored/completed, and that it’s ridiculous that I thought it would. Also, no discount was extended to make up for the miscommunication. If everyone’s supposed to be an HVAC pro, we wouldn’t need the services! AVOID THIS COMPANY AT ALL COSTS. They do not honor their word.

They have always been reliable, punctual and professional. I feel confidant in their honesty. I wanted to give a shout out to Jeremy who did a great job this last time and was kind enough to change my filters because I had injured my hand. It's really peace of mind to know who to call and know they'll do a good job.

They have come out several times, whenever I've requested them. I have three properties in Arizona and they have come out for all of them. It was under warranty, so it was $45 only. That's what the warranty company charges and then they pick up everything else. They were punctual and they got the job done. They were nice to my tenants.

They're very efficient and they're honest. Their pricing is average.

It now is?14 days later since the first work order was submitted and 2 days after they replaced our coil to our ac unit?and these under trained?worthless careless people finally admit that there is a leak in our system and not our coil being burned out! From the beginning of all of this I have had friends from within the business side of the?hvac industry?and family and even I thought and told the hvac tech that there was a leak in our air conditioning system. Repeatedly they (Dan 6 year hvac tech especially)?were told that they needed to check the system for a leak and what do you know? its a LEAK! Roland a Senior tech at Just Air LLC ?who supposedly has 16 years in the hvac industry and Dan who has 6 years experience 22 years combined?supposedly and yet these jokesters from "JUST AIR LLC" ?company couldn't even?diagnose a leak?!?! From what I hear a leak in the system is the number one most common occurrence when freeon is disappearing as fast as it was in the system as well as most likely?to occur?in Arizona and most hot areas across the nation this spoken from multiple other hvac techs that I have spoken with from multiple companies and they all?have said and also these techs I spoke with?said that this is a rookie mistake and that for this guy to be a "senior technician" and for them to have as much experience as they have that they dropped the ball big time on this! Now hearing this I am speechless! Yesterday 08/03/16 the tech named Dan (6 years exp. hvac tech) would not go in the attic and down right refused to go in the attic and said all the psi gauges all read normal ?were pressurized so he called his boss Roland the "senior tech" (16 years exp hvac lead tech) and Roland said to add two pounds of freeon to the 6 pounds that was in the unit left over from the 8 pounds the day before when they supposedly fixed the problem and made it "tolerable" (83 degrees with the unit set on 72 degrees on the cool mode)?in the house?and call it a day and that if we wanted them to come back out they wanted a new work order so that they could get paid for it even though they didn't fix the issue whatsoever well guess what the "SENIOR" tech named Roland said today... that there was no pressure in the system whatsoever! They charged us a $250 freeon disposal fee when they both stated that the ac unit was empty the day before when they put in a new coil (their original diagnosis) so what freeon did they dispose of if the unit was empty? they were repeatedly asked to check for a leak in the system for 3 days after the coil they replaced and from the get go but they refused to and thought they knew better because they were the techs and we were the customers. Well today is 08-04-16 and that 8 pounds of freeon that they added just yesterday was already empty and the system was not pressurized (words from Roland 16 year hvac lead tech's mouth)... hmmm doesnt that sound like a leak? ?And yet?finally after 14 days we are going to have cool air supposedly Roland says hes going to fix it so I start to have confidence that at least they figure the problem out and then they walk back in and tell me instead of replacing the unit from two bars in the unit rubbing together and causing the massive leak they now want to weld it shut! WELD IT SHUT!? Can you believe this? 22 years between the two of these techs and they are going to N. rig the unit before they even consider ordering a new one! Now I don't have a clue if this is going to fix the problem but I can guarantee this there is going to be legal action taken because of how careless and irresponsible these people are and obvious to me they have no place anywhere in this industry and should probably go back to the school they got their training at and start over. Please be aware of this hvac company! Just Air LLC. Now?they are N. rigging the ac unit as I am typing this and not even going to replace the unit that they said is "way overdue" and "outdated" they are going to instead weld the leak shut what a joke these people are ridiculous I have a disabled and chronically ill father and this took 14 days to diagnose after they declared it a top priority and a emergency and now after all this time this is their solution?! What a rookie mistake to miss a leak for crying out loud it took them 14 DAYS to find it! Buyer beware JUST AIR LLC. is a joke and tell your friends and family these people should be no where near yours or any of your families ac unit doing any type of maintenance on any of your ac units please spread this word around learn from mine and my family's experience these people are far from professionals and careless!

First: tried to oversell
The home warranty company hired them to replace the indoor air handler unit. However, the technician told the warranty company that the new unit wouldn't fit the attic space without measuring any dimensions and knowing what unit the warranty company would provide. They would sell me their unit for $6,000. 
Over charging the cost
After talking to them for over 3 or 4 hours, they agreed that the warranty company unit would fit. However, they will charge me for $1850 in addition to the . The duct work they did was only two 20"x20"x20" duct plenum and it cost me $1,200. I asked for the cost break down and here it is: 
supply plenum: $250 (this is about 
Return plenum: $250;
labor to corrdinate duct modifcations =$ 125
lead technician #1 labor x4 @$125 = $500
helper techician #2 labor x4 @$50 = 200,
Warehouse driver labor to pick up materials for duct modifications $125;
Misc. 
However, the RSmeans mechanical cost data book listed the material and labor for the work is below $500. They overcharged for more than two times!!
Please aware this contractor!!

We were very impressed with the promptness of the service and the diagnosis. However, the only issue we had was with our own warranty company, that misinformed us of what the cost would be. However, after speaking with the manager of Just Better A/C we came to an agreement and understanding, that while the charge for the diagnosis was more than we expected at no fault of our own, they were quite understanding and agreed to except from us the cost of the service fee of $45.00.  We appreciate that they heard and understood our concerns, about the miscommunication that came from our warranty company. This shows true professionalism on this companies part. I would highly recommend them to family and friends. Thank you Just Better A/C. 

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He did a fantastic job. Will have Just Air and Him back next year to service it.