Adams Disaster & Restoration

DO NOT HIRE THIS COMPANY! Adams delayed months and then sent a non-English speaking worker to install a shower - of course the work was not to our standards so we temporarily stopped them and posted a negative review on another website. Adams refused to send workers back until we removed the bad review. They have a contract which says customers cannot post negative reviews WHICH IS ILLEGAL UNDER FEDERAL LAW - the Consumer Fair Review Act (15 US Code 45b) makes the entire contract void if it contains that clause. Adams uses the contract to blackmail customers and deny their Freedom of Speech - they even have a crooked attorney who writes letters demanding the reviews be removed. I reported them to the Federal Trade Commission and the Arizona Attorney General; both have opened investigations. I also reported their substandard work to the Arizona Registry of Contractors. I held my ground and they finally agreed to refund my entire deposit. But when the check arrived, it was for only part of what I had paid. THESE PEOPLE ARE CROOKS WHO USE AN ILLEGAL CONTRACT TO BLACKMAIL CUSTOMERS, LIARS WHO AGREE TO A SETTLEMENT AND THEN STEAL MONEY.

BUYER BEWARE!! I'm not exactly sure what would have happened if I went through with using this company, but something suuuuper shady is definitely going on - glad I went with my gut instinct on this one! I was referred to the owner of the company ("Shane") by a "plumber" who reached out after seeing my request for plumber referrals (who I now believe is also shady and probably in cahoots with this company). Two men came to our home, looked at our 5 month old water damage, took some notes on their phone, took some photos, put 6 pieces of tape on our walls and then said they were going to submit to our insurance company for approval. The next morning they called and said that the insurance company approved the work and they scheduled a time to come do the work. The quick approval raised some red flags immediately. I also questioned some of the paperwork that we were given, so I started to do some research and as you can see here on yelp, reviews aren't great. I then called "Shane" to ask him more about the process with insurance, etc. - I called him twice, left two voicemails, still haven't heard from him. I ended up calling the main office line and talked with Francisco who was the "supervisor" - he was very nice, answered all my questions, told me again that insurance had approved the work and that I was absolutely not responsible for paying for any of the work, however from that phone call, I found out the company didn't have our last name on file, had us listed as '[husbands name] Homeowner' and then he addressed me by my maiden name, which I haven't used in many many years, and obviously don't give to people, which I also thought was strange - still not sure how he had that info. After I got off the phone with him I called my insurance claims adjuster from my existing claim and they had no record of anyone calling, or approving anything and that this situation didn't sound legitimate. I called "Francisco" back and asked him to explain my findings because I was ready to cancel the appointment and in a panicked manner, said he was going to talk to the other supervisor and call me back by the end of the day. I never heard back from him so I ended up calling back and canceling the upcoming scheduled work. Again, I'm not exactly sure what would have happened, but none of it felt 100% right from the beginning. Always go with your gut!

It was TERRIBLE.. I HIGHLY RECOMMEND NO ONE USE THEM. They take your money and don't finish the job. I've been dealing with them since APRIL.. It's November...STILL NOT DONE

Great, I had a good experience with all the people involved!! Thanks

I liked that they did the job. We bought the house brand new. This sort of stuff wasn't supposed to happen. They brought the dryers in and they have to go for 2 or 3 days. Adams was pretty good.

They did the dry out part and left their equipment in my kitchen for 4 days. They made an appointment to pick it up and was a no show. When I called the office number, they said they were busy. They cashed my deposit check the same day, which is not normal. I was afraid to go forward with them to do the construction, due to poor reviews on Yelp.

Adams Restoration coordinated the moving out of our furniture for carpet replacement, and the removal of the kitchen cabinets, verbally stating we would have the cabinets repaired and back in two weeks. They cleaned up most of the water problems to prevent mold, and tested for asbestos and lead. They talked a good talk and gave us encouragement and hope for getting all this done with minimum stress. Then after three weeks of living without a usable kitchen, no rebuilding work had been started, so we cancelled the contract and went with another contractor.

They were called to mitigate a water leak in our home. We were not happy with their work and did not hire them to do the remodel work. I wish I had checked this company out before we called them. The reviews on Yelp and other online websites are not good. I would not use them again.

They removed kitchen cabinets that were not even damaged by the water leak. They removed the cabinets and threw them away so the cabinet maker was not able to use the old cabinets. Since the cabinets were 15 years old, the cabinets could not be matched. This increased the cost of our insurance claim. If they had removed the cabinets in whole instead of breaking them apart (which was not necessary to remove them), we would have been able to re-use the cabinets that should not have been removed in the first place. Needless to say we did not use them to do the remodeling .

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Their estimate and the estimate from my home owners insurance was 90% apart. Have called them approximately once a month to see. They say their supervisor will call and hasn't to date. Latest call overheard him say in the background that he could do the job for the amount the home owners insurance sent to finish the job. Never called back and they have known for three months I have a time line to meet and it is just about upon me. This leaves me with an unfinished kitchen, an appraiser and mortgage company giving me a deadline or I am stuck.

I have a rental house in Buckeye and there was a water leak from a busted supply line in the upstairs master bathroom. The water went throughout the master bath and master bedroom as well as leaking through the downstairs ceiling. Adams did the remediation and subsequent repairs to the house. I live in Seattle so I was doing all this from long distance. When the job was finished which appeared to go as planned, I asked the tenant if they did a good job and the tenant said it looked ok to him. I should have had an inspector go out and inspect. I went to Buckeye and visited the house in April of this year (3 years after the work) The flooring in the master bedroom is terrible! It creeks loudly with every step. It obviously wasn't dried properly or should have been replaced. The carpet leading into the bathroom is tattered and the tenant said that it has looked like that since the repairs were done. The carpet at the other end of the bath leading into the master closet is the same way. The ceiling downstairs is bowed and you can see where the paint didnt match the existing paint. I called Adams as soon as I got back to Seattle and was told they only warrantee their work for 2 years but they would look into it for me. I called back after hearing nothing for 3 weeks. I was told they were having a hard time finding the file and thay thought it might be at the owners home. They were going to have Cindy (owners wife) look for the file. I waited another three weeks and called today. I asked for Cindy and the receptionist asked my name and put me on hold. I stayed on hold for about 7 minutes until someone finally picked upi the line and quickly hung up. I would not do business with these people if I were you. There are a lot of remediation and repair companies out there and you want one that will do the job right and stand behind their work. Adams Restoration is not the company in my opinion.

I believe this company to be less than reputable and committing fraud. I filed an insurance claim which is my right as a homeowner since I had a foundation leak in a bedroom. I pay all my premiums and felt that I should be in control of "MY" insurance check and made sure that my homeowner's insurance company sent the claim check to me and not to any contractors. I wanted to be in control of who I hire to repair my home. I believe because Adams D & R could not bill the insurance and that I scrutinized every item on their itemized bill that they were relentless at getting every penny they could and even charging me for services that they did not render. Their invoice lists items that they did not perform. I believe this company owes me $148.91. (I should have just been charged an hour of monitoring for March 30, April 2nd, and April 5th not 1 1/2 hours, the general clean up fee should be deleted, and the contents - move out then reset price should have been deleted.) Money or paying their invoice was not the issue. I planned to pay the bill but only for what was provided. It was the principal of the situation and that the company was dishonest charging me for items they did not render. I have documented the entire claim process (complete time line) of my foundation leak in my home from the minute I called to have a plumber come out until all the repairs were corrected. I took notes, pictures, saved emails, documented all phone calls, wrote names of anybody I spoke to or came to my, & wrote length of time contractors spent in my home which I have attached. If you would like to be provided the email conversations, I can supply that on request. I made several calls and sent emails to Gwen with Adams D & R to remedy the situation and have these items deleted from my invoice. Their company tries to intimate clients by having other people call from their company wanting payment or saying they are adjusters for their company. This company is so insistent about wanting a copy of my insurance claim which doesn't pertain to them. What difference does it make to this company to see "my" claim or know what "my" amount of the claim check is? "My" claim should not pertain to their company at all. Their business should be just to bill me for services they provided. I told them from the first day that I had my claim check and that they just need to deal with me as a customer. I believe 80% of people who file insurance claims and just let their adjuster pay the bills get taken advantage of by these contractors. The adjusters do not know how often these remediation technicians come out to monitor their equipment, or if they did haul debris away, or if they did remove contents. Claimants need to be vigilant at reviewing every charge on their statement. After much frustration, I simply gave in and paid the bill after I got them to remove most of the items (so $500 off the original invoice.) This company is by no means a reputable company because they did not delete the last few items which I requested be removed since they were not rendered to me. Anybody filing an insurance claim, beware of this company. I have also sent a complaint to Better Business Bureau and am waiting a response.

Very well. Everyone they sent was excellent. Excellent, professional people. They offer 24 hour emergency services. I highly recommend them.

I was doing some very fine plumbing work on changing my ballcock assembly, and was just about done when the feeder line to the toilet tank ruptured and I had a full-out flow from the wall spigot. The water was starting filling my bathroom and flowing out into my bedroom. I pictured my whole condo filling with water. I was in a panic. I got my neighbors over and we could not turn off the water to my unit. My neighbor, Pam Mills, knew of a plumber and called them. In the meantime, my daughter and grandson came and we squeegeed the water from the bedroom back into the bathroom, caught it there with a bowl and tossed it in the tub. We did this until the plumber came. I was frantic. The water was flowing and we were fighting it. The plumber fixed the problem and then told me that from his experience, I shouldn't wait until morning to take care of the water in the bathroom and bedroom. He gave me the number for Adam's Disaster and Restoration Inc. I called Adam's Disaster. Everybody I dealt with, including the lady who answered the phone, were extremely nice and supportive. Tony Rannochio came within the hour, which by now was 10pm. He extracted the bulk of the water that night and was back the next morning by 8:30. I didn't have homeowner insurance and he was extremely helpful and understanding in finding the optimal way to fix the problem within my budget. Within two days, the carpet was completely dry. Again, Tony is exceedingly nice man. I very much appreciated the service above and beyond all expectation.