TLC While You're Away

Animal & House Sitting, Dog Walking, Home Security Systems

About us

TLC...While You're Away - will provide a one hour complimentarty visit with you in you're home. This gives you the opportunity to get acquainted, introduce your pets, and review your needs. The prices are very straight foward - It depends on the number of pets you have, the number of visits you want, and the desired length of each visit. DBA- TLC Pet Sitting & TLC...While You're Away

Business highlights

24 years of trusted experience
Emergency Services Offered

Services we offer

Pet sitting, Dog walking, House sitting, Cat sitting, & Crate training.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
MasterCard
Visa

Photos of past projects

Reviews

4.837 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
3%
3
0%
2
5%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 26-37 of 37 reviews

laurie G.
10/2015
5.0
pet sitters
  + -1 more
unknown
Description of Work: Great walkers and sitters. Love the animals. |Crazy owner!😜

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Judith K.
08/2015
2.0
pet sitters
  + -1 more
unknown
Description of Work: Took daily care of my (2) cats when I was away. Too much emphasis on the money, not enough emphasis on the care of the cats.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0

$20

Response from TLC While You're Away
TLC provided love and care for the clients two cats Tummel and Simcha from 7/25/12 - 7/4/14. In those two years, the client used us 24 times. Every time, the client returned to happy cats and a well maintained home. On Wednesday 7/2/14 the client called to cancel her order for visits over the 4th of July weekend commencing Friday 7/4. The client was upset that she was still required to pay for the visits ordered. TLC Cancellation Policy- On non holidays, 48 hours notice is required. The client is responsible to pay for the services ordered that falls short of the required notice. So, if the first visit was on Wednesday and continued till Sunday and the client cancelled on Tuesday, they would still be responsible for Wednesday's visit only. Thursday thru Sunday would be cancelled without charge. On Holidays, 7 days notice is required. The client is responsible to pay for the services ordered that falls short of the required notice. So, if the first visit was on Wednesday and continued till Sunday and the client cancelled on Tuesday, they would still be responsible for all the visits. When clients make a reservation for our service, we make a promise to be there. Every new client is informed of the cancellation policy during the complimentary orientation and sign the agreement. We take pride in our pride in our dedication, reliability and dependability to our clients and hope that they in return have the same commitment to us.

Sharon C.
08/2015
2.0
pet sitters
  + -1 more
unknown
Description of Work: A huge step down from other services I have used over the years. Did not touch base to let me know my cat was OK until after I texted and emailed. Bits of food left all over the floor near the cat bowls. Kitty litter all over the room where the boxes were kept. Broken lamp. All in all a nightmare.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0

$275

Response from TLC While You're Away
TLC provided love and care for Bob aka "Bobcat" while the client was on a two week trip abroad. The first week was wonderful - Bob was warm and loving. Would always greet us at the door, sit on our lap and purr while getting pets. By the second week, Bob was getting irritable and started acting out - the 2 litter boxes are in the exercise room and Bob, instead of urinating in the box, starting peeing on the interlocking foam mats under the weight equipment. The urine would seep under the mats and was, in some places, impossible to clean up. The client is correct when using the term "nightmare" to describe the situation. The clean up effort was extensive. Everyday I was on my hands and knees with paper towels moving weights, lifting up mats and wiping up the floor. The 40 minute visit was extended till the clean up was done at no extra charge. While cleaning, I backed up and bumped a table in the room which knocked over a small table lamp that would be purchased at a store like Target for a reasonable price. The frosted glass shade broke. This is a replaceable item. I had to purchase 8 rolls of Brawny paper towels to keep up with Bob's mess and I did not pass the expense on to the client. TLC was visiting in the middle of the day everyday. The client was not going to return till late in the evening and did not order a visit for that day. Due to the situation, I added a mid day visit at no extra charge. I wanted the house to be in the best shape possible when she returned. 5 - 6 treats were placed in front of Bob's dry food bowl before leaving. The remnants of those treats might be what the client is referring too as "crumbs" around his bowl. The TLC policy for pet/home updates: During business hours 9-5 everyday a client can call, text or email asking how things are going and they will receive a same day response. If there is a question or a problem, the client is informed immediately. If the client is unavailable, the two emergency contacts on file are notified. When the client emailed asking for an update on the first week, she received a picture of Bob on our lap with a note saying how wonderful everything is going. On the second week, when things started going downhill, I emailed almost everyday with pictures and details. The client did not return home to a surprise. Furthermore, a week after she returned, I called to follow up on how Bob is doing. I was concerned about his well being and wanted to make sure his behavior was emotional and not physical. Our conversation was pleasant and we discussed that this was the longest trip she has ever taken leaving Bob alone. We concurred that Bob can only handle mommy being away for one week trips. It breaks my heart that after all the effort I put in to try to make the best of a bad situation resulted in a bad review.

Paige M.
05/2015
5.0
pet sitters
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jacqueline V.
06/2014
5.0
pet sitters
  + -1 more
unknown
Description of Work: I hired TLC, While You're Away to check a second home. The initial 1 hr consultation was free. They will check my property every other week for a reasonable fee. They will also serve as a local emergency contact and key holder for the alarm provider and off-site property management which will be billed on an hourly basis if needed. This service provider is exactly what I was looking for and have met my expectations.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paula M.
06/2013
5.0
pet sitters
  + -1 more
Went great
Description of Work: Took care of my two dogs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

Diane D.
07/2012
5.0
pet sitters
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

Susan F.
08/2011
5.0
pet sitters
  + -1 more
From my initial call for information to the call I made to tell Margie we had returned home from our trip, Margie at TLC...while you're away was a total professional. There was a detailed daily log of her visits when I got home and our cat was SO happy to stay in our home instead of going to a kennel while we were away. I will definitely use TLC again!
Description of Work: Margie visited our cat once a day, gave her food and water and cleaned the kitty litter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$36

Kathy B.
05/2011
5.0
dog walkers, pet sitters
  + 0 more
I returned home to find my pets safe and sound. There was a detailed report from each visit regarding the treatment of the pets as well as any household duties performed. It was wonderful to return home and know someone had been watching over things. I have since hired TLC for 2 more dog/house sitting weekends in the next month. My first contact gives TLC an A+!
Description of Work: I met with Margie of TLC While You're Away along with my 2 special girls (a sheltie and mini schnauzer) at my home to meet and greet before I hired TLC to dog and house sit for the weekend. I immediately liked that Margie's focus went straight to meeting the dogs and then later to business. Both of my dogs, but especially my sheltie, took to Margie right away. After the meet and greet session Margie went into great detail about the services TLC provides, which in addition to feeding, walking and playing with your precious pets, includes watering your plants, bringing in your mail, turning lights on and off, etc. etc. I was quite surprised of the services provided for the cost. Once we decided to move forward with the weekend sitting agreement, Margie had all the appropriate paperwork ready to go. She leaves you with a notebook and a little bit of homework to provide TLC with all the details for your pets and home. You can then use that same notebook and tweak details if necessary for additional sitting arrangements.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

CONSTANCE O.
01/2011
5.0
dog walkers, home security systems, pet sitters
  + 1 more
Care was fantastic. Animals hardly missed us. We have used the service twice since then on short notice due to family emergency and work-related needs. We are thrilled with the service and will continue to use.
Description of Work: Made two visits a day to care for two cats and one dog. Fed animals, walked dog, cleaned up litter box and messes left by very old and sick cat. All animals are very "needy".

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Catherine M.
01/2011
5.0
pet sitters
  + -1 more
We've only used TLC once but had a great experience. We were in a bind and Margie fit us in and made us feel very comfortable. She met with my husband for an introduction to all of our pets and was inquisitive, professional, thorough, friendly and immediately put him at ease. She was clear about what she needed from us to provide the best possible service (detailed information about our pets, etc.) and gave clear direction on how to get her what she needed. One of our pets is a very high-maintenance 41 year old parrot. The fact that my husband trusted TLC to watch him speaks volume. And our bird loved Margie and her upbeat attitude--he was rambling away to her in his parrot gibberish in no time. She provided updates when we were away and the few times I called or texted, she was available or responded promptly. Margie also left us with a detailed "report card" letting us know how she spent each visit and the information she provided really left us feeling like she'd gotten to know our crazy crew of pets. She met and exceeded all of our expectations and we plan to use TLC again as a result. It's great to have someone you trust "on call" for those times when you might need your babies looked after. Thanks TLC!
Description of Work: Margie provided in-home visits daily for our 2 birds and our cat while we were on vacation. Each visit was slated to be a half hour during which she attended to the pets and, depending on how much time the feeding, watering, litterbox changing, took, provided play, love and even massage to our crew!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Liv R.
02/2010
5.0
dog walkers, pet sitters
  + 0 more
Margie will come out and interview you and your needs then set it up. She is very responsive when I ask for last minute help.
Description of Work: I have used TLC now for 18 months. I work long hours and they take my dogs out in the middle of the day. When you have a contract the prices are incredible. I know they've likely gone up. I pay about $12 for a walk for my two dogs and they are very happy when I get home which gives me peace of mind.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12
    • 1
    • 2(current)

Contact information

13901 N 73rd St Ste 209, Scottsdale, AZ 85260

http://www.gotaleash.com

Service hours

Sunday:
6:00 AM - 8:00 PM
Monday:
6:00 AM - 8:00 PM
Tuesday:
6:00 AM - 8:00 PM
Wednesday:
6:00 AM - 8:00 PM
Thursday:
6:00 AM - 8:00 PM
Friday:
6:00 AM - 8:00 PM
Saturday:
6:00 AM - 8:00 PM

Licensing

Bonded

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Animal & House Sitting,
Dog Walking,
Home Security Systems

FAQ

TLC While You're Away is currently rated 4.8 overall out of 5.

Sunday: 6:00 AM - 8:00 PM

Monday: 6:00 AM - 8:00 PM

Tuesday: 6:00 AM - 8:00 PM

Wednesday: 6:00 AM - 8:00 PM

Thursday: 6:00 AM - 8:00 PM

Friday: 6:00 AM - 8:00 PM

Saturday: 6:00 AM - 8:00 PM

TLC While You're Away accepts the following forms of payment: American Express,Check,MasterCard,Visa
Yes, TLC While You're Away offers free project estimates.
No, TLC While You're Away does not offer eco-friendly accreditations.
No, TLC While You're Away does not offer a senior discount.
Yes, TLC While You're Away offers emergency services.
Yes, TLC While You're Away offers warranties.
TLC While You're Away offers the following services: Pet sitting, Dog walking, House sitting, Cat sitting, & Crate training.

Contact information

13901 N 73rd St Ste 209, Scottsdale, AZ 85260

http://www.gotaleash.com

Service hours

Sunday:
6:00 AM - 8:00 PM
Monday:
6:00 AM - 8:00 PM
Tuesday:
6:00 AM - 8:00 PM
Wednesday:
6:00 AM - 8:00 PM
Thursday:
6:00 AM - 8:00 PM
Friday:
6:00 AM - 8:00 PM
Saturday:
6:00 AM - 8:00 PM