Oasis Air

Douglas did a great job thank you

approval was quick and easy

Yes everything went great

Mike was great and very helpful

Everything went well

Great. Everything went fine.

It went well.

Quick service. Knowledgeable

Amer is awesome highly recommend

Not good.

Tech Robert showed me pictures of the unit and took the time to explain everything. He was patient and clear in his explanation.

Worst installation experience ever! The installer did not possess the proper HVAC service equipment, nor the required knowledge to achieve a certified and reliable system installation. I have thermostat wire literally hanging on my garage wall and they refuse to secure it. The Nest Pro thermostat was wired improperly. I had to f ix it myself. System evacuation was not possible by installer as he did not even possess a micron gauge, nor a vacuum-rated Schrader core removal/system blank off tool. Installers' vacuum pump could only achieve 2,8880 microns. Never changes his vacuum pump oil, just tops it up when low. Claimed that he could "see" a 500 micron vacuum on his non working analog gauges. He must have some incredible eyes!!!!! I had to use both my own vacuum pump (with clean, freshly-changed, water-free vacuum pump oil) and my own micron gauge to achieve proper line-set evacuation per the Ruud condenser's install guide. No nitrogen purge used during brazing operations... No Rx11 flushing agent with nitrogen back-sweep before converting the line-set from R-22 to R-410a. Installer's manifold gauge set gauges were not even "zeroed" and had no protective gauge faces. I would not trust that core instrument for any HVAC servicing. My manifold set is way better than what was used and I do not do this every day. New units originally delivered were not what was quoted. I had to notice that also. Installer did not check for proper air flow before setting sub cool/refrigerant charge. Air filter was completely dirty and never checked. The entire company is a sham. It was like hiring a shade-tree HVAC "guy" who always does it the way he's done it, even when the installation instructions clearly specify how to achieve a proper installation. Customer support is non-existent. You cannot even escalate issues above the only listed phone number on their web-site. Looks like a 3-man show masquerading as a professional HVAC company. I knew that I should have installed this new system myself...of course I pay the man over $10,000 for the assumed professional installation of a simple first-floor 3-ton heat-pump system and I get burned.... Yet, they are very good at collecting their money while never returning to the customer's installation site to perform a Quality review of the installation before the customer pays them the remaining 50% balance. One-year "labor" warranty is a joke and even that requires the customer to pay for two bi-annual "Service Calls" to get that lame 1-year labor warranty. If other installers are a bad as the one I had (and with the complete lack of ANY SUPERVISION/Quality Control mechanisms) you will more than likely get burned in the near future with a dying compressor shortly after the labor warranty expires at one year. You might get to the 10-year manufacturer compressor warranty if you are lucky. After year one, you will have to pay dearly for hourly labor, by a competent and professional HVAC repair company to install the factory warrantied compressor which is likely to fail if installed by G&R Heating Services (masquerading as Oasis Air in this area). You will never see your friendly salesperson again once you sign up for the installation. ******************** Buyer Beware!!!!! ******************