Founded 1996 • With Angi since August 2004
Service Provider Response
Unfortunately we have no control over you not liking the color scheme that you chose. The colors that one person likes may not be the same as another, so it is not our place to question the colors that you choose. We are sorry that you feel that this is our fault. In regards to claiming we had an attorney send you a letter, this is simply not true. As stated on your proposal and that we explained on the phone, you received a “Preliminary 20-Day Notice” letter. This is not from an attorney, nor is it a lien or any sort of scare tactic. This is common practice and is required per Arizona state law. In simple terms, it is a notice of rights being available and its purpose is to provide protection for all parties, including yourself. In our 26 years in business we have never and will never use any sort of tactics to “duck out the back door”. In fact, we have done just the opposite for you. Despite you telling our manager that we did not need to cover and protect the hardscaping of your home due to you getting new rock afterwards, we informed you that we would in fact be following our standard policies and procedures which include thoroughly masking and plastic off all areas not being worked on. While we wish we could include photos with this response, please know that we do take daily job notes and photos of our work showing that this was followed. During one of our walks of your home, our manager did inform you that he’d be back with a blower to blow off the property in case there was any construction dust lingering to which you told him that was not necessary. Our manager even went out of his way on multiple occasions to help you with items outside of the contract, such as assisting you with doing extra wiring, and even went and purchased you new box covers and dryer vent cover out of his own pocket as a nice gesture for you. In fact our team has gone above and beyond to create a great customer experience, so we are honestly astonished by the depiction of your project that you have painted in your review.Service Provider Response
Thank you so much for taking the time to leave us a review. Our team has thoroughly enjoyed working with you and the finished product came out beautifully. We appreciate the opportunity to earn your trust. Enjoy your new kitchen, and please let us know if there is anything else that we can assist with.Service Provider Response
It is always a pleasure to work for you and your family! We truly appreciate you allowing us into your home. We strive everyday to provide a top notch level of customer service, so we take it to heart that you mentioned that in your review. Thank you.Service Provider Response
It is always a pleasure working with the both of you. We truly appreciate you taking the time to review our company and the experiences that you've had with our team. Thank you for giving us the opportunity to earn your trust for all of your home improvement project needs!Service Provider Response
Thank you for taking the time to review our company and share the experience that you had working with our staff. We truly appreciate it and look forward to working with you again.Service Provider Response
Thank you so much for sharing the experience that you had with our staff and crews. We are glad you are loving your remodel and look forward to working with you again should you need any further work on your home.Service Provider Response
Thank you for your feedback and rating [Member Name Removed]. We do apologize for any confusion as the in-home appointment was for budgetary and informational purposes only. We pride ourselves on providing all-inclusive project proposal prices upon agreeance of budgetary numbers meeting your needs and comfort level. In order to do that with any unique remodel project, there is a substantial amount of design time needed in order to properly layout the specifics for cabinetry, countertop slabs, their availability and seams, the choosing of fixtures and materials, etc which can all vary drastically in price as I'm sure that you are aware. Precisely pricing out a remodel does take a substantial amount of design time and planning thus the need for a design retainer, as we do not include generalized allocations or allowances like many other companies. In our 22 years of experience, allowances tend to be misleading and result in change orders, which is not something that we want happening when working with any homeowner. We do wish you well on your upcoming remodel, and are here should you want to further discuss.Service Provider Response
Thank you for the opportunity to earn your trust. We hope that you will keep us in mind should you need any further work done on your home.Service Provider Response
Thank you for giving us the opportunity to earn your trust on your recent project. We look forward to working with you again.Service Provider Response
Thank you for sharing your feedback with us and allowing us to look into this instance as we were unaware that anything had been declined or not honored. The field management team that oversaw your project is no longer with TWD and we do apologize for any confusion that this caused. Had we known, this would have been handled immediately as we have never turned away any AL member discounts. We appreciate you bringing this to our attention and hope that you will keep us in mind for any future work that you may need.Service Provider Response
Thank you for sharing your experience and allowing us the opportunity to advise on your project. We hope that you will keep us in mind should anything chance with this project or any future ones arise.Service Provider Response
Thank you for your valuable feedback. We do pride ourselves on maintaining a good line of communication with our customers, and do apologize if it appeared overly persistent. We hope that you will keep us in mind should you need any further work on your home.Service Provider Response
From our entire team, we thank you! Not only for taking the time to share your feedback about your experience with our staff, but for giving us the opportunity to earn your trust. Your remodel turned out beautiful and we are happy that you are enjoying it for the holidays. We look forward to working with you again, Happy Holidays!Service Provider Response
We truly appreciate you sharing your experience with our field and office staff, and hope that you keep us in mind for all of your home improvement and remodeling needs!Service Provider Response
[member name removed], thank you for taking this opportunity to provide your feedback. We look forward to working with you again soon.Service Provider Response
Thank you for allowing us the opportunity to earn your trust.Service Provider Response
Thank you for all of the kind words and for taking the moment to share your experience with our office and field staff [name removed]. We truly appreciate it and enjoyed working with you on your project. We look forward to working with you and your wife again.Service Provider Response
[member name removed], thank you for taking the time out of your day to share this valuable feedback about your experience with our management team, as well as our crews. We appreciate you giving us the opportunity to earn your trust and look forward to working with you again soon.Service Provider Response
Thank you for sharing these kind words [member name removed]. It was a pleasure working with you and are so pleased with the outcome of your remodel. We are glad that you are enjoying your home again!Service Provider Response
Thank you for your feedback and for taking the time to share it. We look forward to hearing from you on your future projects. Have a great New Year!Service Provider Response
[member name removed], thank you for taking the time to share your experience with our company and our field crews. It was a pleasure working for you and earning your trust. We hope that you will keep us in mind for your next project. Happy holidays!Service Provider Response
Thank you for taking the time to review [member name removed]. We appreciate your honest feedback and want you to know that we do pass them along to our field crews for training purposes. We look forward to working with you again soon!Service Provider Response
We cannot thank you enough for sharing your experience with Angie's List that you had with TWD. It truly is valuable, not only to other homeowners looking for helpful feedback for projects they are considering, but also for the training and education of our staff. It was a pleasure working with you and earning your trust.Service Provider Response
thank you so much for taking the time out of your schedule to go back and review TWD for the work that we did for you last year. It means a lot that you posted your feedback, as it was a pleasure for us to work with you as well. We hope that you keep us in mind for your next home improvement or remodel project that you have.Service Provider Response
Thank you for your feedback and review [removed member name]. It was a pleasure working with you.Angi Certified
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