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The Hook Up

Stereo and Home Theater Systems, TV Service - Cable, Electrical,

About us

In business since 2003, The Hook Up specializes in dealing with equipment issues. Not only do we sell new equipment, we troubleshoot and configure older equipment. We program universal remotes to make system usage easier. We install, troubleshoot and extend wi-fi networks. We help customers cut the cord from satellite and cable and transition them into internet TV. So if you are interested in a new system or need help with an existing system, please contact us. We have 160 positive Angie's List reviews and won the Super Service Award 11 times.

Business highlights

22 years of trusted experience

Services we offer

Home automation, computer repair, internet, TV sales & cable, stereo & home theater systems.

Services we don't offer

Virus removal & troubleshooting.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

5.0160 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
98%
4
1%
3
1%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 126-150 of 160 reviews

Paula T.
04/2017
5.0
home theater design
  + -1 more
Quick and efficient. Very pleased!
Description of Work: Set up new tv and peripherals.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

GLEN H.
07/2016
5.0
home theater design
  + -1 more
unknown
Description of Work: Alan, the owner of the HOOKUP, knows what he's doing, gives extra-ordinary service, and explains his process, step-by-step.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Ann T.
06/2016
5.0
home theater design
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert R.
03/2016
5.0
home theater design
  + -1 more
unknown
Description of Work: got our surround sound working again

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gary R.
01/2016
5.0
cable tv service, home theater design
  + 0 more
unknown
Description of Work: Restored Bose sound to existing wall mounted TV...cleaned up inappropriate installation by a "Major Cable Provider" that had wires mismatched, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Bridget P.
12/2015
5.0
cable tv service, home theater design
  + 0 more
unknown
Description of Work: Alan did a wonderful job of hooking up our TV, VCR, DVR, and antique radio and record player after we had unhooked it to have new carpet laid. We couldn't have been more pleased and he was a nice guy as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Christine L.
12/2015
5.0
electrician, home theater design
  + 0 more
unknown
Description of Work: The Hook Up representative connected various computer wiring problems and helped me with the net serving my house. The information provided with the repair was very instructive. I have definitely saved the contact information for the future

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gary B.
12/2015
5.0
electrician, home theater design
  + 0 more
unknown
Description of Work: Repaired attic speaker wiring (those darned roof rats); installed 60" TV and sound bar

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$850

Paula F.
04/2015
5.0
home theater design
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Jeff J.
03/2015
5.0
home theater design
  + -1 more
unknown
Description of Work: We had three TV's that required at least two remotes to run and we wanted them to work with one remote. We also had a Wii and other peripherals we wanted hooked up. Alan was right on time and set everything up to work like it was supposed to. I could set this stuff up myself if I had an infinite amount of time and patience, but I don't. Having Alan, who knew exactly what to do, come over and set everything up to work correctly in a short amount of time was well worth the cost. I'm sure there are many people who have audio or video equipment that doesn't work the way it should or hasn't even been hooked up, because they don't know how to fix it and don't know a service like The Hook Up exists. If you're one of those people I would definitely give Alan a call, you'll be glad you did.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

James L.
03/2015
5.0
home theater design
  + -1 more
unknown
Description of Work: Alan Brown helped install a new flat screen TV, re-programmed remotes and helped with our understanding of the new system. We've used Alan's service since 2012 and have always been satisfied.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

John B.
12/2014
5.0
home theater design
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Bill S.
10/2014
5.0
home theater design
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$330

Response from The Hook Up
Thank you for being so patient on a very busy week for The Hook Up.

Germaine C.
10/2014
5.0
home theater design
  + -1 more
unknown
Description of Work: Great Service!!! Alan was on time and immediately accessed the work to be done. Within minutes he was fast at work installing a new receiver and hooking up our DVR. DVD and Television. When he was finished, he instructed us on the use of the equipment. We were most pleased with his patience and willingness to take the time to answer our questions. We will use him again should the need arise. Excellent workmanship!!!!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Donna T.
07/2014
5.0
home theater design
  + -1 more
unknown
Description of Work: Alan is knowledgeable and works efficiently.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from The Hook Up
Thank you for your kind words, your business and the good review!

Kathleen B.
06/2014
5.0
home theater design
  + -1 more
unknown
Description of Work: Set up our surround sound system and put it all on one remote and programmed it with out existing equipment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$350

Response from The Hook Up
Thank You! I'm glad you like your cool, new universal remote!

Nancy B.
06/2014
5.0
home theater design
  + -1 more
unknown
Description of Work: Called one day and he was out the next. On time and very professional. He hooked up our surround sound system in the house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Reta A. S.
02/2014
4.0
computer repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$85

Neena A.
05/2013
5.0
home theater design
  + -1 more
See above.
Description of Work: I moved into a home with complicated, unmarked wiring for stereo and media systems. Alan hooked all my equipment up, tested all components and speakers and took the time to label all wires for future ease of use. The bill was a little higher than expected, but he did spend a great deal of time at my home to ensure all was working in order. I will definitely use this service provider in the future. Alan is highly recommended.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Martin R.
04/2013
5.0
home theater design
  + -1 more
H
Description of Work: The home I purchased was previously wired and setup with multi-room speakers and surround sound. Unfortunately the previous owner had the wiring misslabed and mixed up. Alan was able to setup my new receiver and lable the wires correctly. He also installed a speaker switch to maximize the sound output out of the existing setup and hooked up my other audio/tv equipment. Alan was very professional and I would recommend his services to anyone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$323

CHRISTINE R.
04/2013
5.0
home theater design
  + -1 more
to
Description of Work: I purchased a new bose sound system for my TV. After unsuccessfully installing it I called the Geek Squad, they told me I needed a new receiver, 2 amps and other stuff with instillation would cost about 2,000 with parts included. I decided to check out the competitors and so happy I did. Allan (The Hook Up) arrived on time and ready to get to work, set up the system and other speakers around the house. He also saved me over $500 in equipment that I did not need (Geek Squad). The sound coming from the TV and in house speakers is amazing. The Hook Up is highly recommended and a steal at $85.00 an hour versus what the others want $150 an hour.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Clint F.
03/2013
5.0
home theater design
  + -1 more
No complaints - went well.
Description of Work: Home wiring was messed up and had caused amplifier to burn up. Arrived on time, found the problem, ordered new amplifier, and when it arrived was installed on the second trip a few days later. After that was installed and wiring properly all rooms in the house had speakers and sound was better than ever, whereas before the speakers at full volume were very weak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Gary E.
12/2012
5.0
home theater design
  + -1 more
Awesome!
Description of Work: There were multiple issues with my TV audio, home speaker sound system and Sling Box. Alan Brown fixed them all in two hours. He is polite, efficient, knowledgeable and fast. I can recommend him without reservation. He is rage best A/V man I have ever used.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Dorothy D.
07/2005
5.0
home theater design
  + -1 more
WORK PERFORMED ENTHUSIASTICALLY AND PROFESSIONALLY. MR. BROWN IS VERY KNOWLEDGEABLE.
Description of Work: HOOKED UP A VARIETY OF AUDIO AND VIDEO COMPUTERS TO PRODUCE AN EXCELLENT HOME THEATER ARRANGEMENT. PROVIDED DETAILED EXPLANATION OF VARIOUS FUNCTIONS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Judy W.
04/2005
5.0
home theater design
  + -1 more
ALAN ARRIVED ON TIME, WAS WILLING TO PROVIDE SERVICE LATE IN THE DAY AND WAS CLEARLY EXPERIENCED AND VERY KNOWLEDGEABLE REGARDING THE INTEGRATION OF AUDIO AND VIDEO SYSTEMS. HE PROVIDED FULL INFORMATION AS HE WORKED AND DEMONSTRATED ALL OF THE FUNCTIONS TO BE SURE THEY WERE WORKING. HIS CHARGES ARE REASONABLE. THE WORK WAS COMPLETED IN A TIMELY MANNER AND HE CHARGED ONLY FOR TIME TO DO THE WORK.
Description of Work: I HAD A MESS OF CABLES AND CONNECTIONS TO MY TV/VCR/DVD/AUDIO/CABLE SYSTEM IN TWO ROOMS. THE VCR'S HAVE NEVER WORKED SINCE I CONNECTED TO CABLE. THE CABLES WERE SORTED OUT AND ORGANIZED. TWO VCR'S WERE RECONNECTED AND RESTORED TO FUNCTION, COMPLETED WIRE MAINTENANCE ON AUDIO AND VIDEO SYSTEMS, CHECKED ALL SYSTEMS FOR PROPER OPERATION.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Contact information

2020 W Union Hills Dr, Phoenix, AZ 85027

https://thehookupavmc.com/

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 5:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Stereo and Home Theater Systems,
TV Service - Cable,
Electrical,
Computer Repair,
Internet Service,
Home Automation,
TV Sales

FAQ

The Hook Up is currently rated 5 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 5:00 PM

The Hook Up accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, The Hook Up offers free project estimates.
Yes, The Hook Up offers eco-friendly accreditations.
No, The Hook Up does not offer a senior discount.
No, The Hook Up does not offer emergency services.
Yes, The Hook Up offers warranties.
The Hook Up offers the following services: Home automation, computer repair, internet, TV sales & cable, stereo & home theater systems.
Virus removal & troubleshooting.

Contact information

2020 W Union Hills Dr, Phoenix, AZ 85027

https://thehookupavmc.com/

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 5:00 PM