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THE HOOK UP

About us

In business since 2003, The Hook Up specializes in dealing with equipment issues. Not only do we sell new equipment, we troubleshoot and configure older equipment. We program universal remotes to make system usage easier. We install, troubleshoot and extend wi-fi networks. We help customers cut the cord from satellite and cable and transition them into internet TV. So if you are interested in a new system or need help with an existing system, please contact us. We have 160 positive Angie's List reviews and won the Super Service Award 11 times.

Business highlights

22 years of experience

Services we offer

Home automation, TV sales & cable, computer repair, internet, stereo & home theater systems.

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
5.0131 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
98%
4
1%
3
1%
2
0%
1
0%
Showing 1-25 of 131 reviews
Sharon M.
Jun 2018
5.0
Yes, I recommend this pro
$95
Well, the day of my appointment Jordan kept me informed of his schedule and that he was running late. I really appreciated the update. He was courteous and respectful. He understood my garbled description of my internet problems and resolved all of our issues in under an hour. I was amazed that he understood and how quickly he corrected the problem. I am so excited about finding him because we often have these problems and have no one to help. I was pleased with his pay scale.

Skeet B.
May 2018
3.0
Yes, I recommend this pro
$279
We arrive to a warm atmosphere, Jimmy, had had a strong of bad phone luck and was in need indeed as his most recent device had become a sour e for glass slivers. While being greeted was less than engaging the ladder customer service more than made up for it and as we gleefully laughed as we exited to a humorous limerick our new friend behind the counter rattle off with a perfectly time cadence, is was over just like that!!!

Paula T.
Apr 2017
5.0
Yes, I recommend this pro
Quick and efficient. Very pleased!

Bridget P.
Feb 2017
5.0
Yes, I recommend this pro
They were good. We would call them again. The price was reasonable. I think it is a really good service he provides for older people.

GLEN H.
Jul 2016
5.0
Yes, I recommend this pro
$165
unknown

Ann T.
Jun 2016
5.0
Yes, I recommend this pro
unknown

Robert R.
Mar 2016
5.0
Yes, I recommend this pro
unknown

John M.
Jan 2016
5.0
Yes, I recommend this pro
$190

This guy is good. All you have to do is listen to Alan's voice mail to know you're dealing with a pro. I had previously installed and wired my new home theater system and basically, nothing worked right from that point on. I had to use four remote controls.

Alan arrived and in about two hours, expertly connected all devices (including hard wiring my "smart" components to the Internet), set up and fine-tuned the sound system and programmed my Harmony 650 remote to operate all devices perfectly. He also carefully went over everything he had done and explained how to use the new remote control. I highly recommend Alan.



Gary R.
Jan 2016
5.0
Yes, I recommend this pro
$200
unknown

Bridget P.
Dec 2015
5.0
Yes, I recommend this pro
$115
unknown

Christine L.
Dec 2015
5.0
Yes, I recommend this pro
unknown

Gary B.
Dec 2015
5.0
Yes, I recommend this pro
$850
unknown

James E.
Jun 2015
5.0
Yes, I recommend this pro
$143
It all went really well, Alan was professional and very knowledgeable.
He arrived on time and performed the work very skillfully and without any fuss.
Although my particular job was a small one he has vast experience and knowledge, I would certainly recommend him to others who need this type of work performed.
I will certainly use him again should the need arise.
Great job Alan

Rae S.
Apr 2015
5.0
Yes, I recommend this pro
$200
I have used Alan Brown and his company several times over the past 3 years with my system and also my boss' systems. I originally found him on Angie's List. Alan is very responsive, very knowledgeable, reasonably priced and a total professional - gets in and gets the job done in a timely manner and always makes himself available to answer questions. I would HIGHLY recommend Alan and The Hook Up.

Charles R.
Mar 2015
5.0
Yes, I recommend this pro
$1,375
The service was stellar. The communication prior to the work being performed was outstanding. They recommended all of the equipment. They hooked everything up and trained me on how to use everything. They were clean, timely, polite...couldn't have chosen a better company. Alan is very knowledgeable.

David B.
Mar 2015
5.0
Yes, I recommend this pro
$195
, from Our old DLP model TV was on it's last legs and I called The Hook Up regarding the installation of a new LED flat screen SMART TV model. The owner Alan Brown has given me excellent advice in the past on the best types and models of large screen TV'S and components for several years and has done outstanding work in re-wiring my home theater system. I called Alan when our DLP set began to show signs of failure and he recommended several models (LED) to consider buying. I bought the model I liked best, had it delivered to the house and called The Hook Up and scheduled a day and time for installation. As in the past, in spite of his busy schedule, Alan scheduled a day and time that meshed with my availability  and, again as usual, arrived promptly at the appointed time. He removed the old 50" TV and helped me move it to the garage for pickup by a charitable organization. He unpacked the new LED 50" set and carried it into the room and began the assembly and wiring. I have several components which required rewiring; the rewiring was done seamlessly and tested for bugs. I own a universal remote (one of the best investments in electronics I've ever made. Using my computer and software Alan had added to my PC hard-drive several yeasts ago, In less than 15 minutes, Alan reprogrammed the universal remote to control all components of my home theater system. In just over an hour, I was up and running and watching an incredibly sharp LED TV picture, Now I can hardly wait until football season. As new components and new generations of TV become available, I will turn to Alan Brown and The Hook Up for advice and installation. Alan Brown is the best out there for advice and service on your home theater from complex wiring to components to speakers.

Lucy L.
Feb 2015
5.0
Yes, I recommend this pro
$750

I contacted Alan to discuss installing a receiver I purchased.  Alan identified that the receiver I purchased was not the receiver I needed.  He clearly explained the differences in receivers and said he could sell me a receiver that will meet my needs.  Alan arrived promptly for the appointment and efficiently installed the Stereo receiver and speaker selector, so I can use the built-in speakers in several rooms in my house.  I now can listen to music throughout my house.  Thank you, Alan. 



Janet F.
Dec 2014
5.0
Yes, I recommend this pro
$100
We decided to replace the tv.

Paula T.
Dec 2014
5.0
Yes, I recommend this pro
$166
Alan came in and got to work hooking up and configuring our new television as well as the other devices attached to the television. He was efficient and knew exactly what needed to be done. When he discovered that we had a bad COX receiver, he left and came back a half hour later after we replaced the receiver. He only charged us for the time he was at the house working.
He hooked up the wi-fi, the DVD player, and showed us how to use the new DVR player and other new items.  In addition, he took our old tv and set it up in our spare bedroom.
He was very understanding, prompt, and I would highly recommend him.

John B.
Dec 2014
5.0
Yes, I recommend this pro
$170
unknown

Paulette P.
Dec 2014
5.0
Yes, I recommend this pro
$191
Alan is amazingly skilled and competent and delivered even more than we hoped for, all the while moving at a pace that respected the fact that we were paying by the minute. He left no stone unturned and made an impossibly complex task for us simply go away as we watched his years of know-how in action. When he ran into a problem, he would troubleshoot it with ease... an innovative way to modify a connecting cable, a reboot of the modem when it was showing speed issues, zooming through software menus faster than we could even read them. He gave us an education in BlueRay technology, even inside tips on features of our cable provider we didn't even know existed.
My husband and I are retirees and like most people of our generation simply can't keep up with the blazing pace of technology. Alan is particularly sensitive to understanding that older people love using the technology but can be frustrated by the expense and complexity of it. He referred often to how he helps his parents and other customers find their own way to be comfortable with using all the great entertainment options available to us these days.
Because we're retired, we watch our expenses closely so calling Alan was a considered decision. We actually ended up paying him nearly half of what we paid for the new TV but the bottom line is that if we had tried to set up this system on our own, it might have taken us weeks to work through the necessary steps to be where we are now with only 2 hours of Alan's expert service?not to mention that his fee included $50 worth of new connectors that he carried in his truck that we would have eventually had to pay for anyway. Our dilemma felt a bit like trying to replace the engine in our car on our own, without tools. There are some things better left to the experts in the field and Alan is, without a doubt, the BEST. He earns his fee several times over and we feel it was the best money we ever spent.

Kim P.
Nov 2014
5.0
$90
All went great. I  have used The Hook Up in the past. Alan always does a great job. He takes his time in explaining everything. Alan was on time and got started right away. He had to configure my tv with my cable, set up blue ray player, wii player and sound bar. He is very knowable when it comes to technology.

John B.
Oct 2014
5.0
Yes, I recommend this pro
$181
Alan was prompt, punctual, articulate, highly professional, and a pleasure to work with. He did what we wanted and made some additional suggestions along the way, which we followed. He worked efficiently, and his bill came in at less than he first estimated (and very competitive based on what we've heard from friends who had similar work done). I would have no reservation recommending him to others (already have) and will call him back if we wish to integrate any additional A/V components into our system down the road.

Germaine C.
Oct 2014
5.0
Yes, I recommend this pro
$250
unknown

Jane M.
Sep 2014
5.0
Yes, I recommend this pro
$40
We had an excellent experience. There is nothing to dislike. We were very satisfied with his knowledge, and his coming quickly.
Response from THE HOOK UP
"We like to help when an emergency pops up, Thank You for your review!"
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Showing 1-25 of 131

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

THE HOOK UP is currently rated 5.0 overall out of 5.

THE HOOK UP accepts the following forms of payment: CreditCard

Yes, THE HOOK UP offers free project estimates.

No, THE HOOK UP does not offer eco-friendly accreditations.

No, THE HOOK UP does not offer a senior discount.

No, THE HOOK UP does not offer emergency services.

No, THE HOOK UP does not offer warranties.