THE HOOK UP
About us
In business since 2003, The Hook Up specializes in dealing with equipment issues. Not only do we sell new equipment, we troubleshoot and configure older equipment. We program universal remotes to make system usage easier. We install, troubleshoot and extend wi-fi networks. We help customers cut the cord from satellite and cable and transition them into internet TV. So if you are interested in a new system or need help with an existing system, please contact us. We have 160 positive Angie's List reviews and won the Super Service Award 11 times.
Business highlights
Services we offer
Home automation, TV sales & cable, computer repair, internet, stereo & home theater systems.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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98% | ||
1% | ||
1% | ||
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This guy is good. All you have to do is listen to Alan's voice mail to know you're dealing with a pro. I had previously installed and wired my new home theater system and basically, nothing worked right from that point on. I had to use four remote controls.
Alan arrived and in about two hours, expertly connected all devices (including hard wiring my "smart" components to the Internet), set up and fine-tuned the sound system and programmed my Harmony 650 remote to operate all devices perfectly. He also carefully went over everything he had done and explained how to use the new remote control. I highly recommend Alan.
He arrived on time and performed the work very skillfully and without any fuss.
Although my particular job was a small one he has vast experience and knowledge, I would certainly recommend him to others who need this type of work performed.
I will certainly use him again should the need arise.
Great job Alan
I contacted Alan to discuss installing a receiver I purchased. Alan identified that the receiver I purchased was not the receiver I needed. He clearly explained the differences in receivers and said he could sell me a receiver that will meet my needs. Alan arrived promptly for the appointment and efficiently installed the Stereo receiver and speaker selector, so I can use the built-in speakers in several rooms in my house. I now can listen to music throughout my house. Thank you, Alan.
He hooked up the wi-fi, the DVD player, and showed us how to use the new DVR player and other new items. In addition, he took our old tv and set it up in our spare bedroom.
He was very understanding, prompt, and I would highly recommend him.
My husband and I are retirees and like most people of our generation simply can't keep up with the blazing pace of technology. Alan is particularly sensitive to understanding that older people love using the technology but can be frustrated by the expense and complexity of it. He referred often to how he helps his parents and other customers find their own way to be comfortable with using all the great entertainment options available to us these days.
Because we're retired, we watch our expenses closely so calling Alan was a considered decision. We actually ended up paying him nearly half of what we paid for the new TV but the bottom line is that if we had tried to set up this system on our own, it might have taken us weeks to work through the necessary steps to be where we are now with only 2 hours of Alan's expert service?not to mention that his fee included $50 worth of new connectors that he carried in his truck that we would have eventually had to pay for anyway. Our dilemma felt a bit like trying to replace the engine in our car on our own, without tools. There are some things better left to the experts in the field and Alan is, without a doubt, the BEST. He earns his fee several times over and we feel it was the best money we ever spent.
"We like to help when an emergency pops up, Thank You for your review!"
Licensing
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