Delta Air Conditioning, LLC

Jonathan, Juan and Ricardo worked on replacing two large air conditioning units and two heating units. Dale and his son worked on replacing our water heater. All the work was done in less than a day. They were all knowledgeable, professional and a joy to work with. They did a great job installing the equipment, having a great deal of equipment and packaging removed and going the extra mile by sweeping up all areas in which they worked. I highly recommend this company.

While the sales process was excellent and we adored our sales representative, the installation of TWO new air conditioners was a nightmare. From the lack of professionalism from the install crew, most egregiously the install lead, to the shoddy installation. This install was a nightmare. The outside units were not level at first. You could see from the street that they were not. That was haphazardly corrected, but it was still not level. The pads were 90 degrees off, so the units were not properly centered. In an attempt to level them, gravel was shoved up under the pads and a couple of shims were placed between the unit and the pads. The wires were not run through the rubber grommet but through metal, where they would wear and short out over time from the normal vibrations of an AC unit. The lead installer never introduced himself. I only knew he was in my home because he was speaking so loudly on his phone that 2 techs had shown up earlier. Only one introduced himself. The lead installer was rude and condescending and straight-up lied to my face about a conversation with my spouse. Photographs were taken inside my home, next to family photos, without my permission and without even letting me know new or additional Delta employees were inside my home. The only reason a conversation was had about photos is when I came out of my home office to ask about the paparazzi flashes and get my good side comments that were happening around my thermostat and family photos. This is far worse than the shoddy install and the lead attitude of the installers, as this is a major violation of privacy and trust. When we called to complain, the office manager also lied about the team taking photos inside my home without an introduction or permission. Turns out, he was part of the photography escapade! We had to ask every few days for several weeks to get the invoice and paperwork for the labor warranty we purchased. While Delta did come out and fix the installation issues, nothing can undo the damage done by rude and unprofessional employees inside your home, or the violation felt by having someone taking photos in your home while you were unaware they were there. The owner demands that customers be treated like family. Not true, unless you hate your family. We asked to speak with the owner about all of this and are still waiting on that return phone call. It has been two weeks! I will never use or recommend them to anyone.

Reliable

Excellent company! Got ac installed in 2018. Yesterday it had to be rebooted and John walked me thru it over the phone versus sending a tech and costing me $80!

Was very happy with their work. They were very professional, the installers worked very hard and very fast, cleaned up after themselves. I would use them again

Installed 2 new AC units after one went out In 113 heat. Professional team,, on time, cleaned up perfectly when completed and all very courteous. Definitely recommend them.

They promptly installed 3 heat pumps for me with extended warranties. The services after installation were timely provided as well

By word of mouth best advertising. On 8/19 I had to have a surger pro installed. $281.00, The original they failed to install it at the time of installation when it was new. on 6/26, 2020 I had to have a Compressor saver kit installed, $358.00. I am told that I need my vents cleaned, something like $800.00. I'm sorry, I am a very clean person but, I can't afford that. The young man that came to do the check was wonderful, honest and very respectful. Just want you to know I paid a lot for that A/C and would not expect to have so many extra expenses .

Good service and knowledgeable service technician. He explained every step of the way what he was going to do for the system. After inspecting the unit he took pictures to show us what he found during the inspection. We invested a lot of money for duct cleaning the entire system and the blower wheel but it will be well worth it if the type of cleaning promised is done.

Considering the coronavirus shutdown of services they made accommodations for installations and problem solving.

They were exceptional and very professional. They look like professionals even in this horrible heat here in AZ. They showed me pictures of any issues and got it scheduled immediately. I can't recommend them high enough--really good and reliable. Thank you Delta!!

Great to work with !

Contractor was very dishonest. Did not fulfill the contract. It took over two months to complete the installation because their people were not qualified or properly trained. Had to bring in technicians from the manufacturer to get the equipment running correctly. Currently filing a claim with the registrar of contractors and will probably have to take them to court to get the financial/contract issues resolved. DO NO CONSIDER THIS CONTRACTOR!!!!!

jason delivered all that was promised I am very happy

Service technician, Anthony, came out today for PM. He was very pleasant and professional, answered all my questions and installed an air scrubber, after thoroughly explaining the benefits of it. I am also having my ducts cleaned by Delta. Glad I ended-up with Delta after my former HVAC company went under.

Great company & competitive pricing. Installed 3 complete units in one day. Crew was very professional and quick. At the end of the project, the crew cleaned and removed everything, leaving my home exactly as they found it (with the addition of new heating/cooling system). Highly recommend

After initial meeting with the sales rep, Jason, I told him I had several other companies coming to look at my heating issue. After getting feedback from the other companies, and reviewing the mistakes of picking the wrong company on the internet. I reached back out to discuss with Jason, as I wanted to understand how they would get around the issues that were brought to my attention by the other vendors. Jason stated he knew about the issues, and explained in detail. I mentioned that I wanted to confirm the duct work would also be replaced as this was a totally new unit being put in. He again, confirmed and said it was a 2 man all day project. He also said if I signed and confirmed and put the deposit he would get me in on Thursday, as this was Friday. I was busy, and had to talk to family/friend referrals first. I received a text and call Saturday and Sunday from Jason stating the contract Docusign was in my email. He stated he could not do Thursday if I did not sign, so I went online and signed. Big surprise... Thursday was full, earliest was Saturday. On Saturday they arrived right on time, and were cordial and I was happy with the work. Then when they finished I stated the airflow was low, and was surprised because Jason told me it would be better with the box being placed better. The service guy said it might be the dampers, and I asked why they put the dampers in the new duct work. They said they did not put in new duct work, and went back into the attack to remove the dampers. I called Jason, and he said he never planned to put in the duct work, as mine was fine. I told him that I would not pay the remaining amount, and he told me he would have the guys remove the equipment. Jasons boss called me, and told me that their job never included duct work, and I stated Jason said it would. I have two units in my home, and the other one is 2 years old, and worked great. I had space heaters on the side of the house that was broken, so we would not freeze, and the temp gauge on the wall read 75 in the hall, which is higher than the 73 setting I had in the living space. When we were testing the new unit I turned the heat down on the other unit. I noticed it was blowing cool air, but I just thought that was what 70 felt like. I turned it back up to 73 After the service guys left, but it was still blowing cold air. The next morning it was 68 in my house where the good unit covered. When I called to state that they did something to my existing unit, they immediately stated that it was not them, but sent a technician that was not pleasant. He tried to tell me that it was my fault, and it was overworked. I told him it was not, as it was warm the past week, hitting 80 a couple of times, and I had space heaters everywhere. Lastly, I went into my kids rooms to see if the heat was blowing well, and both beds were covered in insulation from the attic. This is not something they should be breathing or touching. It was everywhere, and I had to wash everything and vacuum the rooms thoroughly. Besides all this headache, my entire Saturday and Sunday plans had to be cancelled, and it was a very frustrating experience. False promises, incorrect information, and breaking my good system, then blaming me.

Technician was prompt and professional.

Jonathan quickly determined our problem and was professional throughout the entire process, from his arrival to ensuring that all was functioning properly.

Timely repair of wiring chewed by rodent.

Anthony was excellent, professional and cordial. And on time.

very knowledgeable

Very professional and good timely service.