Magic Touch Mechanical

I thought everything turned out fine. They were very polite and nice.

They are really great. They did an energy audit and installed insulation in my ceiling. They were excellent. They were very friendly. They know what they are doing. I had a new unit installed 3 years ago by another company, and it has caused nothing but problems for me. I use them every 6 months to replace the coolant in it. They are honest and thorough. They are very detailed.

Arrived on time. Called be fore coming. Troy was very polite, professional, and patient (given I didn't know the location of the 3rd Air handler). Maned repair efficiently. And explained various service program options.

I was very pleased with their work and can tell they have great customer service. I will definitely be using them again.

Had them out for a routine check up of a Trane unit that they installed just over 2 years ago (Original install costs were $10,000+) They had a couple "suggested" parts that could be replaced. But with the unit being just over 2 years old, I told them I would think it over. Less then 5 days later the unit stopped working. I opted for a second opinion and was informed that the unit was in need of major repair and suggested I might get a better price from the company that installed the unit. I called MagicTouch back, explained the situation and was informed that they would need to come out to run a diagnostic and charge me $75. I asked to speak to the Office Manager, explained the situation, and knowing that we we're facing significant repair charges, inquired if she would exercise some discretion and waive the $75 diagnostic fee. The conversation went very unprofessional from there, she kept insisting that they charged $75. I asked to speak to some one else, she said she was the only I could speak to, asked me again if I wanted to schedule a diagnostic call and i asked one more time about waiving the fee; then she hung up on me. Will never use them again!

Had a burned out compressor for our upstairs AC unit. This was a York unit installed new when the home was built in early 2006. The home was a model for 2 1/2 years which may have led to the early failure of the unit. Perhaps it was just due to the low end York model installed originally. We had had very high maintenance costs with another AC contractor for both of our units, they were NOT contacted for a quotation! MTM assessed the problem, gave us an estimate and even had a "Decision Sheet" to help us with the repair / replace decision. It was obvious we needed a new unit as the estimate to repair was close to $3000. Challen did a manual J report for the area to be served (upstairs) and outlined the rebates etc offered to us. We recieved several quotes (3 others) and the only decision for us was what level of efficiency wqe wanted to install. We decided on the most efficient unit (and quietest) and arranged the date to install. All things were done as proimised, on time, and professional. The crew was neat, organized, pleasant and did thewir job without incident. Now 3 weeks later we are very happy with the operation of the new unit and the noise (meaning the lack thereof) emanating from the unit. This ia a critical issue for us as the unit sits outside the wall from our main den/kitchen area where we spend much of our time.

Things started out well and a major issue with our duct was discovered. They came out 2 weeks later with another company to provide quotes to fix the issues. Their quotes were about 50% higher than the other quotes I received. I used another company to perform the repairs. When I called them back to complete the forms for the APS rebates service (they clearly stated they would do this on the offer I purchased and offered to do it on multiple occasions) they refused to help. I was told they only complete the forms if they do the repairs. This is not what we agreed to. So I now have the repairs done in my house but I am out $500 in rebates because they won't fill out the forms. I would not use them again. They are using the energy audits to bring customers in hoping you won't get quotes from anyone else for repairs. If you want to pay 50% more for insulation and other services after your audit is complete they are the company for you.

I called Magic Touch and got them in touch with the tenant. The tenant made the appointment and was very happy with the result.

I had no problems with them and I was extremely satisfied. I used to be a service technician, so I know what quality work entails.

We applied on-line for the energy audit through Angies List. We called Magic Touch to set up an appointment it was after hours so we were talking to the emergency service operator. She said that the person for regular appointments would call back in the AM. We were called back the next day and the appointment was set. The technician called before coming and showed up on time. The energy audit was very detailed. Jim went in the attic and checked the insulation, the A/C duct work, vents and the A/C air handler.The whole house was put under a vacuum and tested for air leakage points using an IR camera.. The outside Heat pump was checked out by another technician. Jim was here from 8 am until 1 pm. he was very easy to work with and did not try to push anything on us.We were very happy with the entire operation and would recommend Magic Touch and would use them again in the future.

Excellent presentation of facts and findings. Answered all questions and interruptions professionally. This is the best work I have yet to see.

I was called the almost immediately after purchasing the Angie's List deal by an appointment scheduler to get their technician on site. This was refreshing, as I sometimes forget to schedule service appointments related to online deals. Good to see a company actively scheduling the coupon work. The technician, Troy, arrived on site and asked about the unit and told me areas he needed to access to complete the inspection (return air vent & thermostat). I work from home and Troy was respectful of my house, keeping indoor noise to minimum, until I indicated I was free from my client call. Troy performed the inspection and provided several recommendations, each backed by data from measurements. Some components were borderline, performing at a threshold value for that component. Troy provided recommendations for replacing or not replacing, based on an overall assessment. In the end, I chose to replace one capacitor based on the information presented. He did not push any repair and was clear to denote that the thermostat, which was misreading the temperature, was also an optional repair. Overall, I was pleased with my inspection. I've had a similar inspection by another company and I felt Magic Touch was far more professional and backed up recommendations. I'm sure my rooftop unit will kick-it sometime; when it does, I'll certainly consider Magic touch for it's replacement.

The communication was excellent. I got a call the day before confirming the appointment, and about 40 minutes before the appointment, I received a call from Jim, who was to do the audit, letting me know when to expect him. They were very careful and clean, wearing booties and making sure not to bang into walls. I was very impressed with the amount of detail that Jim went into during the audit, and his willingness to answer my hundreds of questions. Troy was very thorough in his examination of our system, and details the things he found wrong. There was no upsell, no pressure to buy extra things. I would definitely use them when it is time to replace our system.

I was given a 3 hour window of time that the tech would arrive. He called when he was about 1 hour away. Our technician's name was Troy. He was very good to work with. He arrived and got right to work. We recently purchased our home and we needed to have the two a/c units looked at. We had the 66 point A/C super tune-up on both units. We did need to have a capacitor replaced. The parts rate seemed reasonable. We would use them again.

Jim came out to do the analysis. He was punctual and had called ahead to give an approximate arrival time. He was very friendly, courteous, and professional. He explained what he was going to do and allowed us to ask questions. He was here at least four hours and was very thorough. Afterwards, he explained what he found, showed pictures, and told us what the next steps were. It was a fantastic experience. Items I thought were problems, weren't and he found concerns we had no knowledge of. I'd recommend this for any home owner!!!

.They are very professional and incredibly thorough. There were no hidden costs.

MTM did an outstanding and thoroughly professional job in all phases of the work. We couldn't have asked for better service, or more knowledgeable and professional personnel.

Service work was conducted professionally, and with lots of feedback at end of service calls. I was put out as this vendor charged a flat rate for installation of the HP programmable thermostats at $100. each, but only took 15 minutes per thermostat. I felt the flat rate charge for thermostat installation was extraordinarily high but went forward with this installation as they were here at the home, and the professionals.

They did a great job and we were pretty happy with them. We had an issue when we called them in for a service appointment on 4th July and their answering service told that they would come but they never turned up because they were closed. They said it was a problem with the answering machine. They were a little slow between the time we contacted them and actually getting the new air conditioner installed because obviously it wasn't pleasant in Phoenix in July. We ended hoteling for a couple of days. We weren't quite sure why there was a delay between them saying they were going to put it in and then getting it in. They did bring out a portable air conditioner for us but it didn't help. My husband was out of town that week so my son and I ended up going to a hotel. Their price was good. We did do a lot of research and for what we ended up putting in the price was nice. The owner actually called me and apologized for the delay. They showed exactly on time and came when they said they would.

The two heating/cooling units on our Phoenix home were functioning, but were 16 years old and in need of updating to save on our energy bill. We also were interested in taking advantage of both state and federal rebate programs, but did not start until late in the year. After receiving three bids from Angies List companies, we chose Magic Touch because they not only had good products and service record, they also offered an additional service of analyzing and repairing the home's ducting system as part of their overall service. This service qualified us for an Arizona Public Service Duct Test and Repair Rebate Program too. The process from first contact through the estimate process and removal/installation for each unit was exceptional. Challen Hansen was our installation consultant. Despite our late start, he succeeded in getting our old units removed and new units installed within the deadline to receive the federal rebate. Magic Touch staff measured the the efficiency of our duct system before and after replacement to gauge effectiveness and provide a measure of performance improvement. Since we were so late in moving forward in our replacement (a very busy year had reduced the number of gas pack units available from manufacturers), Challen had to locate one of our two units outside of Phoenix and get it delivered for installation. So, we had one unit installed in late December, and one installed in mid-January. The first installation was on New Year's Eve 2010. It required a large crane to reach the unit on the North side of our home, over a mature olive tree. Total removal and installation was less than 3 hours. The second installation was January 7, 2011. It too, went very smoothly, with a smaller crane this time (no tree in the way). At this time, Magic Touch also finished its sealing of our ductwork. A week or so later, a specialist came out to measure the duct effectiveness for our two units. Following this step, Magic Touch staff again assisted us in filling out all appropriate paperwork to get us our rebates and register our new units with Trane. At no time were we left in the dark as to the status of our project. Challen coordinated our installations and came by to check on progress both days. FOLLOWUP: 1 Year Later We could not be happier with our new systems. With the two-stage systems, our house has a more uniform temperature both winter and summer. We rarely can tell when the two units are running. The exception is when it is very cold, or very hot outside. Then, we might notice the units cycling. But the temperature remains at our settings. And we're saving a lot of money each month. When we were researching whether to go ahead with replacement of our two gas pack units, we wondered how much savings we might be able to achieve. Our old units were estimated to have an 8 or 9 SEER rating. Our replacement units are rated at 16.6 SEER. We are on the Arizona Public Service budget billing program. Before replacement, our monthly average bill was $307.00. Since installation, the monthly rate has steadily declined to the current $188.00.

It went very well. They were prompt, courteous, clean, and very professional.

The guy was enthusiastic, affordable and did good work on a smaller job. I had them come out to do an estimate on a larger job and did not hear back from them.

I will start off by saying that if you see I have multiple comments for different ac companies its because I am getting multiple bids. I will say that first off make sure you have your address right in angie's list profile. It gave them my old address and when I updated with the girl on the phone it didn't make it to the engineer and he ended up going to my old address 30 miles away. The engineer Challen still came out to my new address during rush hour traffic so I definitly give him props for that. He was very thorough and explained every thing as well as what should be done seperating it from what needs to be done. So far the only negative i have to say is the price, they are definitly not cheap their bid is almost 4grand over the other 2 i have gotten so far. Even if I dont go with them and chances because of the price difference I won't, I wanted to give them credit for their outstanding service.

So long way to say this,1) Don't use these people.. its very strange that once they started servicing my unit I started having all these problems.2) Their maintance plan is a scam in my view3) If she would have offered me anything, like a discount from the service plan I purchased I would have been finebut their view seems to be we have your money too bad. Watch out for these people.

Magic Touch did not feel they could do the work and guarentee it on a cooler they had not purchased themselves. This did not make sense to us. When people need cooler repairs, do they only advise them they have to buy a new one from them??? They should be able to repair and/or install my current cooler and guarentee their work and the functioning of the cooler after they repair or install it.