Magic Touch Mechanical

As seen in other reviews, the energy audit is really a sales method to sell you duct sealing services. The follow up after the testing was poor as I had to call to get my results. The report was based on outdated APS billing info. There was no infrared analysis in the report just pictures of duct work. I went ahead and had the duct sealing done and have not seen any savings as a result.

Courteous service and competent.

All went over well. The AC has worked fabulously all summer long. I couldn't be happier.

Terrible. The first guy showed up unannounced and went on top of my roof to check my AC unit. They called it a tune-up, but he was only up there 10 minutes and then left. He didn't even bother to ask me which unit I was interested in having him evaluate. The technician who showed up to do the energy audit was only an AC Technician whose only interest was to sell me services in having my ductwork sealed. He performed no other energy related audit on anything else. There was no information provided on my windows/door seals, etc. They were only there to hype their A/C Ductwork service. They came to my house to give me a full report out with their salesman two weeks later. What a joke! Again, the only item referenced in their report was the ductwork. They never even checked the attic to evaluate the ductwork! They made a sales pitch to for their duct sealing service and I asked for a hard copy of the report. He didn't have one and promised to email me a copy. I have yet to receive it. I will request my money to be refunded. I didn't even get a rebate from APS. I think they filed for it. A complete and total ripoff. Do not hire them for this service!

It is unfortunate that this opportunity did not turn out successful for me, the customer, and Magic Touch. The two technicians came out and explained what they would be doing. As they proceeded, they pointed out areas that appeared to need attention, but explained that the results would tell us what needed attention and would be reviewed later. As they completed one step in the audit, they started tearing down their equipment. I asked about the infrared scan and they told me that they had forgotten about it. That, in my opinion, was the most important part of the audit. They reassembled their equipment and performed that step, pointing out areas of duct leakage and then completed their audit. I was told that I would have the results presented to me after they took them back and analyzed them. Three weeks later, I contacted Magic Touch and asked when the results would be presented. I was told that they missed scheduling my appointment to do that and we settled on a date to complete the audit presentation. One the day that the results were presented to me, the junior technician of the two that did the audit came out. He explained that the other technician had left the company. All of the results were not available on the technician's computer. He blamed this on the technician that left the company saying that he stored the results in a different manner. But, he promised that he would find the results. The presentation was a generic format that did not reflect my home. Example: The report showed that we have gas heat and a conventional air conditioner. We have a heat pump. This will skew the results. During the presentation, I was not offered a copy. When I asked for one, the technician said that he could go out to his truck and get a printer. I told him to email me the results including those that he could not find on the day of the presentation. He told me that he would. A week later, I received the email without the results that I was promised. Just the generic format and, of course, the cost estimate for the correction of any issues. I was so disgusted that I walked away from them completely. It is sad that what is probably a great business was represented by technicians with poor customer service and they lost my business.

I bought their Angie's List deal to get a tune-up on our air conditioner. We weren't experiencing any problems but wanted to get our unit checked out before we had a problem (trying to be proactive since our unit is original to the house- 15+ years old!). They came out within two days to do the inspection. The technician was polite and friendly and he did a good job of explaining what he was going to do. He took pictures of what my unit looked like- the problems (it was filthy) and what needed fixing (a capacitor was broken). Before doing anything, the tech gave me a price for cleaning and repair which I approved and was able to do the work at the same time. I appreciated that they fit us into the schedule that day instead of having to come out another time. Within another 40 minutes I had a clean unit with a working capacitor. He also took after pictures and emailed them to me so that I could go over it all with my husband later. Overall- the experience was great and I plan on getting an annual inspection to keep out unit in tip-top shape.

Company was professional and nice but basically it just ended up being a very expensive a/c tuneup. They also did an energy audit and I was told that I would get the results. Six weeks later I have not a word. Hmmmmm, SRP may have been the smarter choice.

easy scheduling, prompt, polite, knowledgeable and professional

Great, timely, reasonable service recommended.

They seemed pretty thorough in their testing of air leakage in my home. Then they came back a week later and gave me some verbal results and prices to seal ducts, etc. I asked for them to email me their report, which they promised to do. I never received it. I have called them at least twice now asking for the report, and I have received nothing -- not even a callback from the guys that were here. Not impressed with the lack of follow through.

The two servicemen were pleasant to communicate with and conducted themselves very professionally. They swiftly prepared all the vents throughout the house and conducted the analysis. After giving me the report and showing me a few pictures taken on a digital camera they verbally gave me a couple possible fixes for the temperature issue that I have in my two story home. He indicated that a proposal would be sent via email including pictures of an area that was missing insulation. I did not hear from back from them for about 2+ weeks after even after a failed attempt to contact them to obtain copies of the photos to show my builder. This is why they almost failed in responsiveness. My builder did end up fixing the insulation issue and I have yet to hear back from them regarding the other fix for my heat problem.

I appreciate the customer service and willingness to work out a resolution.

The technician was very prompt, courteous and explained everything in detail. Very pleased with the work and with the company.

Very well. The a/c technician inspected my 6 year old a/c unit and told me all was in great working order, and did not even need any coolant. The 2 energy efficiency workers also told me all was well except the attic insulation was about half what it should be. They were to submit an estimate for their company to do the work but they never did. I wasn't surprised by their finding as the house is 23 years old and has blown in insulation that probably wasn't enough to begin with and/or over time has degraded.I will contact them to inquire about the estimate, but will also seek estimates from other Angie's List companies.

Company came out and performed an audit of windows, doors, and ceilings to look for escaping energy. They came back a week later to go over the results. They were a little quick to go over the information, but promised to email me the information (which has not arrived) so I can go over it more carefully. I also asked for some information/proposal/work that was out of the scope of the audit. At the time of this writing, the proposal for that work has nor arrived either, and may be holding up the original information and original proposal (for duct sealing). I have received one email in the interim four days since they were here explaining they are very busy, but will get to me "shortly".

This was my first experience with Angie's List, so I was not really sure how you are suppose to go about receiving the service that you purchased. I was surprised to know that I had to pay upfront before even contacting the Service Provider, which was ok, but I did have a concern whether this deal also covered "split systems", and not just heat pump units. I decided to continue with the purchase, and if they did not do "splits", then they would probably refund my money. After I received the email confirmation, I was able to get the email address and phone number. I sent an email right away, but it was never answered. I thought they would contact me, but after a couple of days, I called them, leaving a message with an answering service. I called again a few days later and left another message and was contacted by the "scheduler" the next day or so. I was able to get an appointment for the following Tuesday within a "time period", which was fine. The young man that came on the day of my appointment did call me to tell me he was on his way. He got to the house, and was very clean and neat and pleasant. I showed him where the outside compressor unit was, and explained that the rest of the unit was in the attic above the garage. I also showed him where the access to it was, and asked if he needed to go up there. He said "well, it's up to you if you want that part serviced or not". I know it was hot,, but since I had paid for the "66 point" service, I did ask him to please check that as well, which he did. While he was checking the outside compressor unit, he told me that my contactor switch was bad and needed to be replaced. I asked him if it was something "critical" and he assured me it was, so I approved that repair. When he was up in the attic, he did a "water test" of the overflow, which was working just fine. My unit's overflow comes out of a pipe on the outside of the garage wall. I watched as the water came out of it with no problems at all. He did try to "upsell" a "drip pan" so that if the overflow ever backed up and flooded the attic floor (above my garage) it would keep the damage down. I thanked him, but said' "no thanks". When he was finished, he presented me with my bill for $195.00 - the cost of the contractor switch. I felt this was a little high, and since then have checked the Carrier Website, and the switch for my Model number from Carrier is less that that. I don't think I should have been charged over the part price. I also don't think there was anything in the original posting on Angles List that stated anything about additional labor charges could be applied. When I asked to see the part, he did go back out to his truck and brought in a switch that showed some burn/black marks on it that he said was from "arcing". In reviewing the bill, I also noted that the "66 points" are not listed anywhere, so I am not really sure what 66 points on my system were checked and what they were checked for. I do know that he said that my coolant levels were fine, and that my system was in excellent condition for it's age; around 9 years. Other than that, and the contractor switch that was replaced, I have no clue what was done. Overall, my experience was not bad, but I would not rate it excellent either. So.. DO ask questions about additional charges, DO ask to see the parts immediately, DO ask for a detailed listing of what was done. DON'T assume anything.

Called on a Saturday and they were able to come out in about an hour. Carefully checked all the components and told us the costs before changing each item v getting a new unit since it is so old.

He did the examination and said everything was fine. He then recommended a starter assist hard start kit to reduce energy consumption. As soon as he left, the AC died. I called them to tell them my AC unit was no longer working. I had them come back right away, and he tried to cool the compressor and blew some fuses. He said he put in the fuse box or something in backwards. When I spoke to the owner later, she said it would be $1500 for a repair. She insisted the problem was just a coincidence. Before they came to service my ac it was working just fine, when they left it required a $1500 repair. The woman lied and said she was the only owner, and she is not. I will be submitted a complaint to the registrar of contractors. My advice to future consumers is to be very wary of using this company. Update 6/21/2012: Fortunately for the folks on Angie's List and unfortunately for Mr. Morgan, who I never spoke with, I'm not an idiot, I'm persistent, and I'm tired of rip-off companies saying one thing and trying to distract us from the real issues. When I had another technician out there, they noticed that the electronics of the compressor had been messed with. There was a noticeable arc across one or more of the capacitors, and wires were disconnected, which would indicate either purposeful tampering or accidental tampering during an inspection, which the technician did. That very well could have caused the problem which the technician conveniently discovered. Also, when the technician came back he stated that he had inserted some electrical parts incorrectly before he left. His attempts at repairs were pathetic at best, blowing not only my house fuses, but my main as well, several times. It was clear that this gentleman was not a competent technician, at least with the problem that he was faced with. He was here for at least two hours trying to "fix" the problem. (I had two techs out since, who realized that the compressor was blown within 15 minutes of their arrival.) Now the question is, could this compressor have failed on its own? Certainly. But if this problem had existed for some time as they state, there have been many, many previous hot days where it had ample time to break down. My hypothesis, based now on evidence which I hope to provide, is that the technician during the inspection either accidentally or on purpose caused the problem, which he stated caused the high amperage. For the company to say that that possibility is not possible, is an outright lie. Lastly, and let?s face i: it's way too much of a coincidence that a unit working perfectly well goes down at the exact time when someone has gone, opened it up and inspected it. Too much of a coincidence, I'm sorry.

Donna called me several times in advance to confirm the time slot. Technician Troy showed up on time and called first. Troy checked out both units and presented several options and explained all costs. He also provided and completed the APS forms to be filed for the rebate. I was very satisfied with the service and work performed. Thank you.

No revised proposal received after months of waiting.

The gentleman was very nice, efficient and pleasant to have in my home.

It went awesome! I really appreciated the fact they did not call and just came over. Troy and Jesse were very professional. Troy let me know that our A/C unit did not have a surge protector and suggested we have one put on, which we did. I am very happy with that since we can never know when lightning will hit. Jesse gave me a brief idea of what we will need to do and will come back with a full report on what they found. Would use this business again.

It went well, but it took almost 4 hours. He had to leave to get a fuse, which I would assume they would keep on their trucks. Then he took 30 min to write of the paperwork. This was way too long for this type of call. Richard, thanks for replying to my review. I appreciate the attention you give to your customers.

Our AC went out yesterday afternoon, and we knew it was going to get up to about 108 degrees the next day, so it was a pretty high priority to get it fixed. I called them this morning and they were able to get over to the house within 3 hours. The guy was maybe the nicest technician I have ever worked with in my entire life. He was also quick, and fixed the issue easily (which turned out to be a burnt fuse on the AC unit). On top of that he gave us some good advice about air filters, which apparently is to use the cheaper fiber fill ones. A great experience overall, I'm really happy to have found them.

I do not think that they could improve because he was outstanding. He was on time. He did the check; it was a 95.0 check or something. He told me what was wrong and told me that there were few things that need to be repaired down the road. But he said that it was not urgent to do immediately. I could wait for next year. He was honest and gave me estimated prices on all of it. I did it that day so I did not have to pay another trip charge. But he also gave me an option not too. He was honesty and did not push me to have it done.