Magic Touch Mechanical

I learned minimal information except that our house is old (80+ years which I already knew), the ducts are too large (which they had no suitable solution for when I asked and they told me that it appears most homes have ducts that are too large and unsealed), that much of our energy seepage is through windows and doors and even the wooden shutters do not significantly insulate. They gave me energy efficient light bulbs which I can pick up at my local COSTCO. So they confirmed what I pretty much knew with no solutions. I am waiting for 3M or some innovative company to come out with a insulating paint for our brick home. We were already installing a 3M insulating film on the windows in direct sun and that does appear to assist. I should add that the serviceman allowed me to see the energy loss on his gun which I liked. But they come in the morning so that was less helpful; I wanted the inspection in the heat of the day to best identify the worst effects.

The technician was prompt and thorough. He explained what was necessary and why. Clarified that the current unit was functioning correctly even though it struck me as sounding loud. Also, as he was bringing a his ladder through the garage noticed the water heat was set to its "pilot" light setting incorrectly and brought that to my attention even though it was not his responsibility to check it.

They were on time, prompt and did a great job.

The appointment went well. They checked everything that they said they would. Our home was brand-new and we were trying to figure out why our electricity bills were higher than the "average" home, as termed by SRP, with the same square footage and with a pool in our area. The home we purchased was billed as a high efficiency home with a low HERS rating. There weren't any deficiencies found and the only suggestion the mechanical company had for us was to consider installing sun screens. The gentleman that came out was professional and friendly and apologetic that he couldn't offer me a better solution as to why our bills were higher than the average home - with our "super energy efficient" home from Ryland Homes (formerly Trend Homes).

I purchased the big deal from Angie's List and they did fine. They had like an eighteen point check or something like that, that they did. I was very pleased. They called me right away as soon as I got the deal. They called, set up an appointment and they were there like two days later. Everything was fine. I thought it was very fair price and I don't have anything to compare it with as I'm new to Arizona.

There had been scheduling issues, a missed appointment. Also their were going to be extra costs involved before even coming out.

I highly recommend Magic Touch Mechanical. They have been my provider of choice for HVAC issues for at least the last 2-3 years. Their crews are pleasant, professional, and knowledgeable - and so is their office staff. All of them are always helpful, quick to respond, and get the job done. Magic Touch has an overarching goal to keep my A/C units running in top condition at the most reasonable price. Unlike other HVAC service providers who came to my home in years past, Magic Touch makes it their top priority NOT to try to sell me a new A/C unit each time they are here. In fact, they've advised me to keep my existing units running in peak condition via routine service rather than making a large investment in a new unit UNTIL the time is right and the need is compelling. They do not pressure me to upgrade and recognize the fact that even if a homeowner saves $100-200/month on a reduced electricity bill, it takes a long time to recoup the $5,000-8,000 per unit it might cost to upgrade and install in my home. Thanks, Magic Touch, for being wise about my money. And for being honest and selling wisely, you have earned the opportunity to replace the HVAC systems in my current home when the time comes. I am certain the the same service and attitude will prevail. When Magic Touch comes to your home, they respect your personal space and make it a point not to track dirt and debris throughout the house. They cover their shoes, clean up their mess, and try their best to leave the place as it was when they arrived. We appreciate this, also. They are always on time, confirm their appointments, and try to accommodate the hectic schedules that we all endure each day. Again, I highly recommend Magic Touch to any Angie's List user. I expect that you'll be as happy with their capable services as we are!

He was very neat and clean, and explained everything he was going to do. He let me know about problems I had and explained thoroughly how he could fix them and what it would cost.

It was an Angie's List Big Deal that I purchased. It was pretty good. The guy was nice and he was on time. It turned out that we have 2 A/C units and I didn't know that. They even offered to do the same service on the second one at the same price. We only did the one because it is a new unit. They answered my questions. They look like a good company so we would probably use them again. It was reasonably priced but I think it was the original price.

It was an Angie's List Big Deal that I purchased. They were good. One of them arrived 2 hours and 30 minutes late.

I was very pleased with the work Magic Touch Mechanical Inc did.

It was an Angie's List Big Deal that I purchased. It was fine. The only caveat was that it was $66 per air conditioner unit and we had 2 units so I was a little surprised by that. It wasn't in the disclosure that it was per unit. They were professional. He called because he was running late, which was good. I don't know if I would use them again.

Will advise after complete.

They did a great job and I would use them again in the future.

I feel like this was a waste of time. It took almost all day, 6 hours at least, which I wasn't expecting. There were 2 guys, one worked on the heating and a/c systems and the other did the audit. He was the salesman. They checked all the vents and pressurized the house and then tried to sell you their service. I would have appreciated it much more if they did the audit, gave me the information/recommendations and given me time to think about it. The guys were really nice and the company could be great but they need to work on their energy audit. I don't know why it couldn't have been done in an hour. They just need to let you know up front more what to expect.

**Update** to Mr. Morgan's response to my initial response, 8/26/2013. Angie?s list members, I went to the trouble of writing an extensive letter in detail about the issues I?ve had with Magic Touch A/C. All the work, wasted time, aggravation, and expense Mr. Morgan has put me through and now he berates me for an error that my personal assistant wrote on Angie?s List (the only one she has ever written for me) stating the work was completed on June 13th, 2013. Maybe that was the date Marie wrote the complaint for me but does her error make this complaint ?fiction?? Keep that absurd ?fiction? statement in your mind as you read on here. The date his crew completed the installation was 4/15/2011. But he fails to mention that it took a very long time (months?) for that A/C drip pan to finally fill up, and drip by drip overflowed onto the attic insulation until the weight of the water soaked insulation became too heavy and the ceiling collapsed in my garage. (Morgan absurdly blames this on my coolers) It took time for all that to happen. It took many drips to first fill the large overflow pan then many, many more to soak the insulation until the drywall ceiling board to give way. It took 3 hours of my time to clean up that mess. So yes it was 2+ years ago that his employees did the faulty work that caused this complaint but if Mr. Morgan would have taken care of this real and serious complaint over a year ago I wouldn?t be writing and taking time away from managing my 4, A+ rated BBB businesses nor would I have had to spend many days away from my businesses because of the other damage his staff caused by stepping on my bedroom ceiling. I am not some sniveling moron complaining for no reason. Read my letter again if you want the truth and the real story. Then read Mr. Morgan?s lame response back. I took several hours to write that letter and it is NOT ?a work of fiction? anymore that the events in Benghazi, the IRS scandal, or the NSA snooping on all of us Americans, are simply ?phony scandals? as our ?liar in chief? would have you believe. NOTHING in my letter is false or fabricated. Now, did you also take note that Mr. Morgan says nothing about his employees leaving the old air handler in my attic which is a direct violation of Phoenix City code. Odd that he didn?t address or remember that fact isn?t it ? And maybe it just slipped his mind not to address the 3 A/C professionals (all recommended by the BBB) who I paid to come out, inspect his work, and found other issues that need to be taken care of including that large, cumbersome, rusting pile of metal ?air handler? that is still in my attic. Why no mention of that ? (possibly ?convenient? amnesia ?) Maybe the estimates all 3 A/C pros wrote to fix his work and bring the job up to code was more of that ?fiction? he was talking about. Did you also notice how he forgot to mention or explain why he has NEVER given me the courtesy of returning my phone calls. I have never spoken to him nor has he ever been to my home to see the work his employees have done. A $25,323,53 job that went bad and he, the business owner, has never returned a call or come out to my home. Just think about all that? here is supposedly an A+ rated BBB business who?s owner won?t return a customer?s phone call who has a very valid complaint ! But he has plenty of time to create an extensive brag sheet and list all his positive reviews for his web site and Angie?s list. And for the record here, I have NEVER written a complaint to Angie?s list, Yelp, or any other organization like them. That blatant lie and the slanderous accusation that I?m not being truthful and I?m ?covering my tracks? will soon come to haunt him and rightly so ! There is nothing in this letter or the previous one that is not truthful and backed by facts. When you read my letter did you note that I didn?t berate or speak ill of his employees. Mine was a very difficult job and his employees made some mistakes, but haven?t we all? In my 41 years of business my employees have made many mistakes, and I?ve had to pay to fix those mistakes, it?s simply part of being a business owner. It?s sad Mr. Morgan won?t accept the fact that mistakes were made that caused extensive damage to my home, but to somehow shift blame to me is despicable. My only mistake was to hire his company to install 2 Lennox Air Conditioning units. (BTW? Need a new A/C unit? Buy a Trane, not a Lennox. I mean why buy a Chevy when you can buy a Cadillac for the same money. Did I mention I wrote Lennox and they sent me a letter stating they were sorry and that they would forward my letter to their ?District Sales? and if I?d like they?d assist me in locating another Lennox dealer. I?ve never heard back. My advice, get a Trane ! ) Here is one thing I?ve not mentioned nor has Mr. Morgan. The invoice I paid to the man (Karl, and yes he is a personal friend and woefully competent individual) who made the extensive repairs was $2225.00. The reason I had Karl do this work was because one of Magic Touch?s ?handy men? made a mess out of cutting a hole in my hallway ceiling during the installation. His work was awful and Challen (one of MT?s employees) agreed and told me that man would never do work for MT again. Had Mr. Morgan come out and looked at the work his employees did incorrectly and looked at the work involved in repairing my ceilings he would have seen what a fair price that was for the work involved. I?ve spent no less than 40-50 hours of my personal time writing letters, having to stay at home while the work was done to make the repairs, getting the 3 quotes from the other A/C companies, and now bringing in an attorney to file litigation to get this resolved. I?ve never asked Mr. Morgan anything for my time or the aggravation this event has caused me but if I were an individual or business owner in need of an Air Conditioning repair company I?d certainly steer clear of Mr. Morgan and his Magic Touch A/C. I?ve no doubt his employees have done and are capable of quality work as referenced by his reviews but would you really want to risk the chance of something going wrong and dealing with an owner who won?t return your calls or as much as call you a liar just to save his reputation ? One last fact?.. shortly after I had the displeasure of dealing with Mr. Morgan I bought a property that was vandalized by thieves that stole all the copper from 2 large 7.5 ton commercial Air Conditioners. I called Magic Touch for a quote to replace those units. MT?s quote was appx $3000 more than Gunnell Air Conditioning. Jack Gunnell A/C was one of the 3 A/C companies I had come out to look at the work performed by MT. He didn?t charge me anything for his time that day, but he did, as the 2 other A/C pros, tell me that the air handler certainly should have been removed from the attic as it was a City code violation. I had Jack Gunnell replace those 2 commercial A/C?s for $17,000. Since then Jack has installed 3 other new A/C units on properties I own, plus 2 new coolers, and a new furnace at my mother?s home. In the past year and a half I?ve given Gunnell A/C over $31,000 in work with 1 small error he personally took care of. Of course Mr. Morgan would say I?m lying about that but unlike him I have the facts and receipts to prove I?m the one speaking the truth. In the end most hot tempered, egotistical, and arrogant business owners fail. Personally I wouldn?t buy stock in Mr. Morgan?s company.

Provider was punctual (respected our time) Provided accurate quote Work performed was excellent (textured drywall finish, so required experience, and attention to detail) Work was completed in a timely manner (close to estimate provided during appointment set up) Cleaned up area after work was done

We were very happy with them, and they did the work. They were on time, explained what they were doing, and were very thorough. We ended up signing with them for a service contract. I would recommend them to others.

Timely, professional affordable would recommend.

Tech showed up on time. Did diagnostic checks throughout the house on the efficiency of my air conditioning/heat. Suggested a few things. Did a great thorough job.

Tech came when scheduled and quickly and quietly performed a thorough A/C check and showed me how to better use the computer keypad for settings. I am pleased with the work.

I purchased a $ 59 for a 66 point AC super tune-up. The service worked out fine. I had two units, so I had to pay for the other unit. I paid another $59. It has been so long, I do not remember having any problems. I think they were fine. I would recommend them. He was on time.

I purchased a Rheem Air Conditioner unit from Magic Touch for $8,253.14 on 8/5/2011. On 8/12/2013, I wrote an exemplary review on another webstie in regards to the installation of this unit. It is now less than 2 years later and I want folks to know how Magic Touch is treating me now! This unit stopped working on 6/14/13. A technician came out on 6/18/13 - spent 3 hours on my roof and proceeded to tell me that his diagnosis was pretty bad. He said the issues this unit has are worse than he has ever seen before with a unit this new. Should be covered right? I mean after all it's not even 2 years old! His position was..... blame the manufacturer. Here's what Magic Touch came back with as an estimate for repair. Replace evap coil = $1,927.00 + Fuses, capacitor, and add refrigerant = $424.64.......totaling $2,351.64. I said forget it and sent them on there way, but of course had to pay a $75 diagnosis fee which they advised would be waived if I proceeded with the repairs. Gee thanks Magic Touch. It should also be noted that I was told the repairs would take a whole day and of course their repair people had to get paid which he indicated would come out of the $1,927.00. Another company came out the following day. Technician was on the roof for less than 60 minutes....replaced fuse, capacitor, and added 1 lb refrigerant and I was up and running. Repairs were covered under home warranty which is the route I should have taken in the first place, but trusted Magic Touch to make things right since the unit was so new and afterall they were the one's that sold it to me. I gave a B for Professionalism since the technician had to deal with my meltdown and seemed genuinely sorry. I cannot believe spending $8200 on a brand new air conditioner and less than 2 years later the same company wants $2,350.00 to fix it! What's wrong with this picture? I was very lucky to have kept my home warranty current. I will NEVER contact this company again and you can bet that I am telling everyone I can think of about my horrible experience with Magic Touch!

Thank you for the prompt and courteous service last week. Just three weeks after having my heat pumps (purchased & installed by Magic Touch in 2008) serviced this year, one of the units stopped working. Sam, a great guy, came to my house immediately to get me up and running. Before leaving, he did a thorough inspection and found that the cold air return duct on the unit had collapsed, most likely being the cause of the problem. He explained that the duct would have to be replaced by your installer. I did not expect that the repair could be done that day but less than two hours had passed when Nate called to say he was on his way. He made quick work of the installation and had the system back on-line. Wow! Thank them in our behalf. Incidentally, we discovered your company in 2008 through Angie?s List and gave you an ?A+?, like all the other satisfied customers. We will do that again for this experience. And congratulations as well for your national recognition.

I reached out to Magic Touch Mechanical to see if they would honor their discounted price from Angie's List on both units in my home since I have two and the coupon was written for one. The staff I spoke to in the office were professional and courteous. I was able to schedule the service appointment within a week and they agreed to honor the coupon rate for each of my two air-conditioning units without any hassle. The guys that came out for the service today were great. They were knowledgeable, professional, and courteous. I was given a wealth of useful information without any pressure to purchase or perform additional services. I'm not sure they would be the least expensive option for HVAC work, but they do seem to be genuinely interested in providing a valuable service at a fair price and keeping a happy customer. They showed up when they said they would, happily answered all of my questions, were respectful of my home, and gave me a detailed written report of their findings before they left. I liked these guys so much I inquired about and purchased a whole home energy audit to get a better handle on where I might improve my home's efficiency. Hopefully I can get them in for that soon and it goes as well as their inspection did today.