Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Johns Refrigeration Heating & Cooling
Smart Home System - Install or Service, Electrical Baseboard or Wall Heater - Repair, Central A/C - Install,
About us
Family Owned & Operated Since 1970! It’s All in Our Family. Integrity. Respect. Skill. Caring. At John’s Refrigeration, these qualities define us. Glued together, they represent the highest quality of home comfort services you’ll find throughout the Greater Phoenix area. This isn’t something new with us. It’s part of our culture and has been that way since Chris John started the family business in 1970. Now son Andrew runs John's with the same integrity as his father did. He has led the way in solidifying what John’s Refrigeration stands for while forging new trails in product superiority, service excellence, and customer care. When you make a call to John’s - for projects large and small - you get a commitment, not just a response. A commitment to: Arrive on time. Provide you with a guaranteed upfront estimate. Deliver more than our competitors can and will based on our extensive skill and “whole house” approach to ensuring your indoor comfort and safety. Save you money by getting your home to perform as one unified system vs. a collection of separate parts. Back our performance with our 100% satisfaction guarantee. That’s the John’s way of doing things. And we’re confident that’s how you want things done. Additional Phone Number: (480) 648-2400
Business highlights
Emergency services offered
55 years of experience
Services we offer
Air Balancing, Commercial & Residential AC Installation, Efficiency Testing & Duct Testing., Gas Heating, Heat Pump Systems, Humidifiers, Maintenance, Repair, Replacement, Whole House Filtration
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.569 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 4% | ||
| 9% | ||
| 4% | ||
| 3% |
Filter reviews by service
Showing 51-69 of 69 reviews
John S.
May 2012
I thought that it was competitive pricing. They were very professional.
Response from Johns Refrigeration Heating & Cooling
"Thank you for your kind review. We appreciate the time you took to let others know we did a great job."
Angela S.
Mar 2012
We had just moved into our new home, and the weather turned cold that same weekend. I noticed Sunday night that the heat was not coming on. The thermostat was not functioning and it was getting chilly in the house. I didn't think it would get too cold, so I figured it could wait to the next day. That evening the house got down to 62 degrees. It was very chilly and I have two small children. I contacted my home warranty company first thing the next morning to come and repair the unit. After spending the better part of the day on the phone with the home warranty company, they were unable to find a technician who could come the same day. The following evening was supposed to get down to 38 degrees and I was not about to go through another night with no heat. I placed a desperate call to John's refrigeration Monday afternoon to get someone out the same day to diagnose and repair the system. I spoke withTaryn and she advised me that there was a technician in the area who could come by after his current appointment. I was so thrilled! She called me when he was on the way so I didn't have to leave work earlier than necessary. Brian, the technician was already at my home when I arrived. He was very professional and courteous, covered his shoes before entering the home, had a drop carpet that he placed at the doorway to ensure no dirt was tracked into the hosue. He looked at the wiring, asked permission to get on the roof and look at the AC unit wiring. He identified the wiring issue and went above and beyond by changing out the sun baked wiring so that the color could be identified in the future. He connected the thermostat correctly to ensure the heat was working. He went above and beyond then by identifying that the unit had been wired incorrectly by the previous owner and my dual compressor unit was only working on 1 compressor. He took the time to make sure that the dual compressors were working, and educated me on how the system was supposed to work, and how to identify that it was working as it should. The house is warm and toasty now, and I am thrilled with the service provided. I have already referred a friend to Johns Refrigeration.
Response from Johns Refrigeration Heating & Cooling
"Thank You so much for the great review. We spend a lot of time training so we can take care of our customers. It is truly awesome to get your feed back. Your review lets us know we are on the right track. And thanks for the referral."
ROBERT H.
Dec 2011
They are outstanding! I’ve been really happy with their service. They are professional, honest, and extremely clean and neat. For example, their employees wear booties while in our home.
Response from Johns Refrigeration Heating & Cooling
"Thanks for the great review! Our business, like any other, depends on not only doing good work we can be proud of, but happy customers who like to share their stories!"
Wilson D.
Sep 2011
See above comments
Response from Johns Refrigeration Heating & Cooling
"Thank You so much for your review. I appreciate that you took the time to see the results. We incorporate many energy saving measures in our installations. Glad you see the efforts."
DON S.
Jul 2011
Great experience. I came home late on a Friday night to find one of my two AC units wasn't working. I called my "normal" service company, and when I didn't call back after a couple of hours Saturday morning, I checked Angie's list and called John's. The repair man called and told me he had 2 jobs ahead of me and would be out around noon. I had to be at a hospital to sign consent for a surgery and told him that I should be able to make it home by then. He called around 11:00 to say he was done and could come now. I told him I wouldn't be there for a couple of hours. Well, he said he'd go to lunch and to call him when I was going to be available. So, this guy waited form me, on a Saturday, when he was essentially done, to come and fix my unit. He found the problem within a few minutes, left to pick up the part, was back quickly and replaced the capacitor. He was very courteous, professional and quick. There was no extra charge for weekend service.
The owner called a couple of weeks later to ask me how the service went and was I satisfied. Obviously, customer service is very important to this company. I highly recommend John's.
The owner called a couple of weeks later to ask me how the service went and was I satisfied. Obviously, customer service is very important to this company. I highly recommend John's.
Response from Johns Refrigeration Heating & Cooling
"Thanks so much for the review we sure love happy customers."
Larry H.
Jun 2011
I have 2 units. I had a different company perform a maintenance service call. They recommended that the fan blades on both units be replaced along with the condenser fan motor on one of the units. I called John's for a 2nd opinion since I had used them in the past. Jared with John's came out the next day and was on time for the appointment. He said the fan blades were fine but the condenser fan motor needed to be replaced. He also said that both units were pulling high amps and recommended installing compressor savers on both units to preserve the life of the compressor and save on electric useage. I wanted to think it over as $1100 is a lot of money and did not agree to the repair on the spot. I called back a couple of days later and scheduled the repair. Jared came back the next day and installed the conderser fan and the compressor savers. I was satisfied with the quality of the repair and Jared was very professional and helpful. My only complaint is that I was charged a second service fee of $69 since I didn't agree to the repair on the spot. I would however definitely use them again and recommend their service.
Response from Johns Refrigeration Heating & Cooling
"I would like to thank you for you review. We rely on happy customers and their referrals."
Genevieve Y.
May 2011
I spent about $4500 on the job. They were very professional. They gave me estimates on several units and they came back later to followup at no additional cost. They were also easy to work with. I will consider using them in the future.
Response from Johns Refrigeration Heating & Cooling
"Thanks for your review, we strive to be hassle free and easy to work with."
Robert U.
Mar 2011
We use them frequently to do any kind of service on our air-conditioning. They are honest and they come out when they say they will. They are very professional and are always on time. We have been very pleased with them. They came out last fall. We didn't spend anything as we had a contract with them. We will probably be calling them again in the next few weeks to make sure that everything is up and running with the air conditioner. They come highly recommended. I would refer them to friends and family.
Response from Johns Refrigeration Heating & Cooling
"Thanks for the great review. We appreciate you taking time to give us feed back."
Bonni C.
Dec 2010
Very smooth.
Response from Johns Refrigeration Heating & Cooling
"Thank you so much for your comments. We try very hard to give the best customer experience we can. Its wonderful when people notice."
Alberto O.
Nov 2010
Pretty good service, courteous, friendly and professional. Had to come back more than once due to not having the correct replacement part, but other than that no issues with the service completed, and no problems since then.
Response from Johns Refrigeration Heating & Cooling
"We appreciat you taking time to give us a report. Thanks for the input. We'll be sure to check into that part and make sure its stocked in the future."
Greg P.
Oct 2010
John?s refrigeration installers were very professional and knowledgeable; the salesman took the time to educate me so that I could make an informed decision. They used top quality R8 flex ductwork and even did airflow before, then after new installation checks of the system. I have nothing but good to say about this company and highly recommend them for your HVAC maintenance needs. My original HVAC ductwork was poorly designed, which resulted in numerous areas that were hot in the summer and cold in the winter. Now the house is the same temperature throughout and comfortable no matter how hot it may get (I am sure the winter heating will be the same).
Response from Johns Refrigeration Heating & Cooling
"We appreciate your great comments. Fixing duct system problems is just one of our specialties. We are glad you are noticeing the benefits of a properly working air distribution system. Thanks again for the great review."
Steven M.
Sep 2010
The service call was promptly answered, tech was on time, he was curteous, and very professional. I will use them again.
Response from Johns Refrigeration Heating & Cooling
"Thanks for the great review. We train all of our co workers to be professional consultants and appreciate the feed back."
Kyle A.
Sep 2010
We had a power outage in the area for about 2 hours. When the power came back on my AC unit would not power on. 2 Guys from the company showed up and performed a ton of tests. They were very thorough. It was a sunday and HOT so they did charge me for the emergency service call. They told me my thermsostat electronics was faulty and had a bad connection. They quoted me $300+ for a new one. I passed on that. They also gave me an overview of the AC's performance. Last the AC was really dirty so Im sure its been beat up. I had them tune it up. I think overall I spent $400 or so to have them get everything working. I also signed up for their service plan since I have been having constant problems with my AC. I havent had any problems since they tuned it up. The service plan is $17 a month and they come twice a year to do maintenance.
Response from Johns Refrigeration Heating & Cooling
"We appreciate you taking time to give us your feed back. We are confident you will love our Peak Performance Maintinance Agreement."
Kenneth P.
Sep 2010
I had called John's on Friday before moving in to pay for and set up a maintenance contract. $179 for 2 services in the year, and a ton of extra perks! I moved into my new home on a Saturday, and the first night there my air conditioning went out! I called John's on Sunday, and Jared was out to my home within an hour. Jared diagnosed the problem, tried to find the part (unfortunately it had to be ordered), and was VERY curteous and professional. There was no charge for the inspection, and removal of the broken blower unit from my attic. I had a home warranty that I had forgotten about, and when I called them they said I would need to have a technician from their company look at the problem. Jared had pulled my blower motor out of the attic to fix the unit, and when I called back to John's to ask if he could put it back in, he said they would do it, and would only charge me the normal service charge for the extra work. As luck would have it when I tried to schedule an appointment with the Home Warranty Company they were over bookeed and authorized me to get my own service company. Needless to say, Jared didn't have to put the broken unit back in the attic. John's called on Monday to replace the broken unit, and to do the 1st of 2 service inspections. Everything was fixed to perfection, and Jared was more than patient with my many questions. This is a GREAT company that does not work on commission, so they won't try to oversell you on something you don't need.
Response from Johns Refrigeration Heating & Cooling
"Thanks for the report. We will pass this along to Jared. We appreciate the feed back since it helps us to know how our company training is working in the field. We will continue to give you the same high level of service in the future."
Larry S.
Aug 2010
As I said above generally it went well, but I believe the price was a bit high even after my senior discount.. They offer a maintenence agreement for $339 that provides some additional discount and two inspections a year and a leak test for $105, regular price is $120. I've had maintenence agreements before and they came with no service call charge, ever. maybe I'll shop around for another one.
Response from Johns Refrigeration Heating & Cooling
"Thank you so much for the feedback. Were glad you noticed the steps we take to keep you home clean. Unfortunately the cost of R-22 has gone up and we have had to raise prices accordingly. The price you were quoted on the maintinance agreement was for two full years and 4 checkouts. Our maintinance customers also pay no service charge and get two pounds of refrigerant, as well as drain cleaning , and condenser coil washed each year. Please call us if you would like to sign up. Oh, and one year is $179.95 or you can pay monthly for $17.00."
Charles C.
Feb 2010
John?s representative provided a professional and comprehensive proposal. All of the installers were pleasant to work with, neat and orderly, and patient with my many questions. Several weeks after installation, they made a follow up quality control visit and a subsequent visit to make an enhancement to the installation, all included in their price.
Response from Johns Refrigeration Heating & Cooling
"We greatly appreciate you taking the time to give us your feed back. Our quality control program is important to us and were glad you noticed."
Jed C.
Dec 2009
Whoever put it in this house to begin with did a horrible job, and John fixed it. I would give him an A+. With this being a new system, it filters the air as well and they have been very kind to come to the house to show me how to do it. They have explained it to me twice now and there have been no charges. Their customer service is excellent.
Response from Johns Refrigeration Heating & Cooling
"Thank you so much for the great review. We appreciate you taking the time to give us such a great report. We will continue to give you and all of our customers the best customer service. Thanks Again."
Odus E.
Jul 2009
We use them regularly for check-ups. They are on time and come when they say they will. They are thorough and professional. They seem to know what they are doing. Their prices seem reasonable, but I am not sure. Their quality of work seems to be effective. I haven't had to call them back out.
Response from Johns Refrigeration Heating & Cooling
"Thanks for your review. It is nice when people notice the hard work we do to provide the best customer service. In a world where most companies seem to not care we truly do. Everyone says it we DO it! Thanks Again!"
JOANN B.
Jul 2008
Got an offer from another company to get this service with Johns Refrigeration Heating & Cooling at 1/2 price. Being new to the valley I took advantage of the offer and got more than I expected.
Response from Johns Refrigeration Heating & Cooling
"THANKS FOR THE GREAT REVIEW. REMEMBER TO GET YOUR SYSTEM MAINTAINED REGULARLY AND CHANGE YOUR AIR FILTER. CALL IF YOU NEED ANYTHING ELSE!"
John L.
Sep 2007
They came quickly they gave me options as well. They were very professional and they did the work fast as well. They have great prices and I would recommend them as well. They are friendly and hard working and kept the price low as well. I am overall satisfied with them.
Response from Johns Refrigeration Heating & Cooling
"THANKS FOR TAKING THE TIME TO GIVE US SUCH A GREAT SCORE. WE ALWAYS TRY TO TAKE EXCELLENT CARE OF ALL OUR CUSTOMERS! CALL IF YOU NEED ANYTHING ELSE. THANKS AGAIN"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Johns Refrigeration Heating & Cooling is currently rated 4.5 overall out of 5.
Johns Refrigeration Heating & Cooling accepts the following forms of payment: CreditCard
Yes, Johns Refrigeration Heating & Cooling offers free project estimates.
No, Johns Refrigeration Heating & Cooling does not offer eco-friendly accreditations.
No, Johns Refrigeration Heating & Cooling does not offer a senior discount.
Yes, Johns Refrigeration Heating & Cooling offers emergency services.
No, Johns Refrigeration Heating & Cooling does not offer warranties.