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ADT Security Services

Home Security Systems, Home Automation, Home Healthcare - Medical Alert Systems

About us

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.

Business highlights

151 years of trusted experience

Services we offer

Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions

Amenities

Free Estimates
Yes
Senior Discount

10 -20%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.563 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
8%
3
5%
2
6%
1
3%


Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.6
responsiveness
4.7
punctuality
4.7
Showing 26-50 of 63 reviews

07/2006
5.0
home security systems
  + -1 more
We are very happy with the service that ADT provides us; they make us feel safe. ADT does not provide in home maintenance or check ups, you have to pay for those, but we haven't had any problems with our system. We also have not had any false alarms.
Description of Work: ADT Security Services provides the monitoring of our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

07/2006
5.0
home security systems
  + -1 more
They set up an appointment time with us to explain the alarm system and they gave us an estimate for the cost of the unit. It took about an hour to install the alarm system which was really great. We are pleased with how quickly it was installed and knowing that it will give us the protection we need. The price was very reasonable also.
Description of Work: We had a new alarm system installed in our two story home for theft.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Doug J.
07/2006
5.0
home security systems
  + -1 more
I have been using Brinks for a few years now and have never had any problems. Every time I have to call for any reason I get through immediately there are no long hold times like I expected. When they came out they showed us how to do weekly checks on the system to make sure everything was working well.
Description of Work: Brinks monitor the alarm system in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

07/2006
5.0
home security systems
  + -1 more
I thought they did a good job of installing and activating our security system. It really gave us more of a true sense and feeling of having a very secure home. Since our system was equipped with many protective devices, they were always doing security checks on it just to assure us it was functioning properly.
Description of Work: They installed and monitor our security system in my home, which included smoke alarms and a sprinkler. The system was $1760.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$64

07/2006
5.0
home security systems
  + -1 more
We have been customers of ADT for as long as I could remember. They have always been reliable, and we have been happy with their response time over the years. They had a very good service, and that made us feel safe in our home.
Description of Work: They monitor the security system for our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

david C.
07/2006
5.0
home security systems
  + -1 more
Brinks were the only monitoring system we have ever dealt with and if you accidentally set off your alarm not only would they call, but they would show up at our residence for confirmation that everything was okay.
Description of Work: I have them monitor our home security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

TINA F.
07/2006
5.0
home security systems
  + -1 more
ADT has treated me well so far. I have had good service, and no false alarms. The people at ADT are very responsive if I ever have a question, and were very thorough when they were showing me how the system worked. I would recommend ADT to anyone looking for a little peace of mind.
Description of Work: ADT Security Services handles the monthly monitoring of my home through an alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

07/2006
2.0
home security systems
  + -1 more
I had always heard such good things about ADT, which is why I choose them but I had a very different experience. We had way to many false alarms, more than I could deal with. I canceled the service before I even received the first bill. The only thing I can say good about them is that they did respond quickly to the false alarms.
Description of Work: They monitor my alarm system, but no maintenance work done.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

07/2006
5.0
home security systems
  + -1 more
ADT originally installed the alarm system about ten years and theyve been monitoring it ever since. We had a few false alarms in the beginning and they responded right away. I can check also by calling them to make sure the systems working.
Description of Work: ADT monitors our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

07/2006
4.0
home security systems
  + -1 more
I feel very safe having ADT protecting my home they have a wonderful reputation. We have not had to speak with them but I am confident that if there was ever an alarm that they would respond quickly.
Description of Work: ADT monitors the alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

07/2006
5.0
home security systems
  + -1 more
ADT does a great job of monitoring our home alarm system. They do not offer in home maintenance. They are linked directly to all of our local emergency personnel to ensure the fastest response time possible in case of a fire, theft, medical emergency or carbon monoxide.
Description of Work: ADT Security Services monitors our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

kip H.
07/2006
5.0
home security systems
  + -1 more
I felt comfortable having ADTs service in our home. The alarm system was already installed with our new home, but we had an ongoing service contract with them. My husband wrote the checks for them so I couldn t say how much their service was, but I knew they were reliable and we trusted them enough to continue using them.
Description of Work: They monitor our home security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

LEAH L.
07/2006
5.0
home security systems
  + -1 more
I had one instance to acknowledge how good they were and when the alarm went off that time, they called right away and asked the code. I have always been able to count on them for the answers to any of my questions. They took great care of us in every way and I appreciate the service much more than I could ever need it.
Description of Work: They monitor our alarm system on our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

07/2006
3.0
home security systems
  + -1 more
I chose ADT because of their long standing reputation but I am not to happy with their service. Monthly check-ups are not provided so we have no idea if it is working properly. On the good side they are very polite and responsive when I call.
Description of Work: ADT Monitors alarm system for 70 dollars paid quarterly.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$70

07/2006
5.0
home security systems
  + -1 more
ADT Security Services were very nice people over the phone. They called immediately when the alarm is set off. I feel safe when I am at home and when I am not home. I am happy with the price. We pay on a monthly basis.
Description of Work: They protect our home from crimes and fire by monitoring it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$36

07/2006
5.0
home security systems
  + -1 more
We have been using ADT for the past two years and thankfully never had any alarms go off I believe that mostly because of the signs around out home intruders get intimidated by that kind of stuff. ADT has a long standing reputation in the community and Im certain that if we ever needed them they would be there quickly.
Description of Work: ADT monitors the alarm system in the home no monthly maintenance included.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$38

BETTY Y.
07/2006
5.0
home security systems
  + -1 more
I really like the service they have and I think the most I like about them was their fire service. They called quick if the alarm tripped. They asked a lot of questions on false alarms and also answered all of my questions. Most of the time they were polite, but serious at the same time. This is a good company.
Description of Work: They monitor our home for fire, crime and health.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$36

MARGARET A.
07/2006
5.0
home security systems
  + -1 more
We have never had any need for their service, but it is always good to have. We really appreciate the fact that we get system checks as well as component inspections to ensure that everything is running smoothly and in great running condition.
Description of Work: They installed our security system and are currently monitoring it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

LISA C.
07/2006
5.0
home security systems
  + -1 more
I havent had any of our many alarms go off. We do have a monthly test done to make sure the alarms are still working. We feel very secure about the safety of our home when we are here and when we go away. Recently we received the most expensive, extremely sophisticated upgrade, which included the outside perimeter to the garage door and the cars to inside sprinkler and smoke detector. The system cost $2500.
Description of Work: They installed my home security system and monitor the system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$81

07/2006
5.0
home security systems
  + -1 more
I was real pleased with the technician and the company. When they installed my security system, they tested it for flaws, explained things to me and gave me a demonstration of it s operation. The guy went right down the list and did a very professional job. It was a very clean install, with no problems and it was nicely done. I paid ninety nine dollars for the system and I pay thirty three dollars for the monthly monitoring service.
Description of Work: ADT came out and installed my security system and set up the monitoring device.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$33

Patricia C.
07/2006
5.0
home security systems
  + -1 more
We feel very safe having ADT monitor our home alarm system. We have had our system for years now and we have not even had one false alarm. They do not offer in home maintenance but we haven't needed any. They are linked to all of our local emergency departments.
Description of Work: ADT Security Services Incorporated monitors our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

MERRILL W.
07/2006
5.0
home security systems
  + -1 more
This was a real good company to go with because they were very nice and polite with me, especially when I accidentally set the alarm off. Their response time was very quick and I feel safe in my home and protected when I am not there. I was really happy with their price also.
Description of Work: We have them monitor our fire and burglar system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

VICTORIA J.
07/2006
5.0
home security systems
  + -1 more
They provide a really great alarm system which works well all the time and it requires very little maintenance. The price for the system was really affordable and it was very easy to install. We feel safe and secure knowing the system is very reliable.
Description of Work: We use this company for the installation our alarm system for theft in our three story home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

07/2006
5.0
home security systems
  + -1 more
ADT Security Services is not only used by me but my church also uses them. They came in and installed the system and I am really happy with the on going service. I have not had any problems to speak of and I feel safe using this company. I pay by the month for their service.
Description of Work: They monitor my alarm system on my home. This covers fire, break- ins and health.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

HARBANS L.
07/2006
5.0
home security systems
  + -1 more
I feel very safe having ADT monitoring my home they are a very well known company and are very easy to get a hold of when you need them. I have never had any false alarms. Another thing I like about the company is that routine maintenance is included in the price.
Description of Work: Monitoring of alarm system and routine maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40
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Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Home Security Systems,
Home Automation,
Home Healthcare - Medical Alert Systems

FAQ

ADT Security Services is currently rated 4.5 overall out of 5.

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, ADT Security Services offers free project estimates.
No, ADT Security Services does not offer eco-friendly accreditations.
No, ADT Security Services does not offer a senior discount.
No, ADT Security Services does not offer emergency services.
No, ADT Security Services does not offer warranties.
ADT Security Services offers the following services: Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM